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Mark Southee
Mark Southee
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RH 9 AIRHelp Browser based help requiring pop-up blockers turned off

Jun 15, 2011 8:24 AM

On Firefox and Chrome, but not in IE!

 

I've just handed off a browser based AIRHelp system to the software developers. I've tested it on my machine on Firefox and IE and have never had any problems with pop-blockers.

 

This is what they are appending to index.htm for the CSH call

 

#<id=7>>newwnd=false

 

However the 2 developers have not been able top get the CSH IDs to work unless Firefox and Chrome have them turned off.

 

Anyone any ideas?

 

Mark

681 Views   5 Replies   Latest reply: Peter Grainge, Jun 12, 2012 11:06 AM
 
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  • Mark Southee
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    1. Mark Southee,
    Jun 21, 2011 4:25 AM   in reply to Mark Southee
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    Well, we have fixed the issue, but only by hacking the javascript on index.htm.

     

    I'm surprised no one else has had this issue?

     

    Mark

     
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  • Mark Southee
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    2. Mark Southee,
    Jul 14, 2011 2:43 AM   in reply to Mark Southee
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    Just thought I'd bump this as although our solution works, it is not ideal. Has no-one else encountered this issue?

     
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  • Mark Southee
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    3. Mark Southee,
    Jul 19, 2011 6:50 AM   in reply to Mark Southee
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    Last post on this issue.

     

    Decided to generate WebHelp Output, and voila, no pop-up blockers, help displays quicker, no issues with CSH links. Must say I'm disappointed that Adobe can't get browser based AIRHelp to work properly (i.e. the same as WebHelp), esp as the software we are developing is Flex based and the look and feel is so much better than WebHelp. But at least this way we don't have to maintain a custom index.html page.

     

    Quick thanks to Willam who tried to help me.

     

    Mark

     
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  • ktel_1888
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    4. ktel_1888,
    Feb 3, 2012 11:42 AM   in reply to Mark Southee
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    Hi Mark:

     

    I'm experiencing the exact same issue with the Air Browser Based Help.

     

    Someone on this site recommended I "test" first with WebHelp, but it sort of defeats the purpose. The Adobe Air skins look great for the present and the foreseeable future, while the WebHelp skins look great circa 1999-2003.

     

    Hopefully Adobe is hard at work on addressing this issue as we speak and they issue a patch to the API ASAP.

     
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  • Peter Grainge
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    5. Peter Grainge,
    Jun 12, 2012 11:06 AM   in reply to Mark Southee
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    Mark

     

    I took another look at this thread but there's nothing I can really offer, especially as it looks like Willam gave you some direct help and if he can't fix it, then I certainly cannot. Willam is our guru on such matters.

     

    It seems to me that the options are your developers were getting it wrong or they were getting it right and the method is wrong. As you can see in the other thread, CSH using URLs does work.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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