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TakoTakoyaki
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How do I get the customer complaint department?

May 29, 2012 2:43 PM

Hi,

I am completely and utterly fed up with the customer service department.  I need someone more substantial to contact and to share my complaints with.  I was promised a free upgrade to CS6 from 5.5 before the time period on which the free upgrades actually started.  Customer service keeps telling me I'm ineligible.  However, I saved the conversation and have the proof that I was promised the upgrade, so it doesn't mean a thing that I bought it prior to the eligible date.  Either the customer service agent that promised me the free upgrade lied to me or was not knowledgeable.  Either way that is unacceptible and the fact that the customer service keeps acting like it's my problem is ridiculous.  What kind of business allows their customer service to make promises and then doesn't follow through.  If Adobe didn't have a monopoly on design software they wouldn't so readily treat customers as disposable objects.

 
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  • Currently Being Moderated
    May 30, 2012 6:57 PM   in reply to TakoTakoyaki

    Hi,

     

    I don't think anybody here in this forum will be able to help you with your complaint.  The best I can do is give you an email address where you may (or may not) get some help: adbecare@adobe.com

     

    Good luck to you!

     

    P.S. you certainly have picked one of the funniest user names I have ever seen here!   (I live in Japan, so I know what Tako & Takoyaki means.  In fact I have a Takoyaki shop right next to my house.)

     
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    May 31, 2012 2:04 AM   in reply to TakoTakoyaki

    Glad you got it resolved!

     

    I was sent by my company at the time to help out our Japanese operation for a few months.  That was 25 years ago...

     

    Naturally I love it here, especially Tokyo (I live in Ebisu).  Best city in the world!

     
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    May 31, 2012 6:07 PM   in reply to TakoTakoyaki

    We'll continue this discussion elsewhere.  Sorry to the other forum users for our private conversation!

     
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    Jun 12, 2012 11:47 AM   in reply to Pat Willener

    Well, you are not alone, I have the same problem, It gets me to the point to not trust any ads from Adobe. Placed the order with adobe C/S over the phone to CS 5.5 with the promiss to get the CS6. Order was placed on April 24, 2012. "Adobe please wakeup"

     
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    Jun 12, 2012 11:55 AM   in reply to fdooman

    Go back to the email link in reply #1 on May 30... nobody here can help

     
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    Jun 12, 2012 12:41 PM   in reply to John T Smith

    Thanks a bunch.

     
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