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Flash Player 11.3.300.257 crashes Firefox 13 EXCEPTION_ACCESS_VIOLATION_EXEC

Jun 9, 2012 12:26 PM

bug reported: https://bugbase.adobe.com/index.cfm?event=bug&id=3210091

 

Add mine to the dozen or so (and growing) threads reporting similar after "upgrade" to newest Flash 11.3.300.257

 
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  • Chris Campbell
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    Jun 9, 2012 4:06 PM   in reply to Union_Thug

    Union_Thug, does disabling protected mode resolve this problem for you?

     

    How do I disable Flash Player's protected mode for Firefox?

     

    Chris

     
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  • Chris Campbell
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    Jun 9, 2012 7:09 PM   in reply to Union_Thug

    Glad to hear it's working.  I didn't mean to suggest that disabling protected mode was a solution, just a test to see if it was involved with your crash.  Thanks for adding the bug report!

     
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    Jun 10, 2012 11:29 AM   in reply to Chris Campbell

    Sorry to bump into this thread and all but flash player crashes on me on firefox 13. I had adblock plus as an addon could that be a problem? :S

     
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    Jun 10, 2012 2:51 PM   in reply to coolmichaelrocks

    I am having the same problems that these other 2 posters are experiencing. I keep getting popups saying that my Flash Player and the plugin for Firefox has crashed or stopped working.  I am using Vista Home Premium 64-bit desktop PC and I am using Firefox 13 as my browser.

     

    These problems did not occur until this last update for Flash.

     
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    Jun 10, 2012 11:49 PM   in reply to Booky_6403
     
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    Jun 11, 2012 1:33 AM   in reply to John6060

    I have did that like 4 times! and still a flash player crash.. and this crash didn't happen before the update.. :/ I highly believe it is a bug in flash player.. ;/

     
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    Jun 11, 2012 6:44 AM   in reply to John6060

    I believe it's a bug in this newest Flash update.

     
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    Jun 11, 2012 8:30 AM   in reply to Booky_6403

    the same here for me:

    ...this looks as a "less silent" crash when I close FF I see the silent crash in the "pending crash" folder and... >windows vista crash report< tells me:

     

    Nome evento problema:     BEX

      Nome applicazione:     plugin-container.exe

      Versione applicazione:     13.0.0.4535

      Timestamp applicazione:     4fc8de63

      Nome modulo con errori:     NPSWF32_11_3_300_257.dll_unloaded

      Versione modulo con errori:     0.0.0.0

      Timestamp modulo con errori:     4fc821fc

      Offset eccezione:     64f99903

      Codice eccezione:     c0000005

      Dati eccezione:     00000008

      Versione SO:     6.0.6002.2.2.0.768.3

      ID impostazioni locali:     1040

      Informazioni aggiuntive 1:     27dd

      Ulteriori informazioni 2:     b76caa7c2627bab0b68e16f682ad848f

      Ulteriori informazioni 3:     ff08

      Ulteriori informazioni 4:     4fae96fb14b9fa70f5513f6819ad1b00

     

     

    ==>>> very important:

    disabling protection mode in flash 11.3, all is ok!!!

     

    no crash (because > no additional processes in task manager _flashplugin_-- that conflict with container ,) I guess, the new flash processes let firefox to not close (better: to not find!!) the container.exe> crash of the container after closing firefox.

    I added my dump.zip repost PLUS this message from windows that quotes the container and the flash plugin.

    By setting protected mode to 0 looks like an temporarly workaround.

     

    https://bugzilla.mozilla.org/show_bug.cgi?id=747683

    https://bugbase.adobe.com/index.cfm?event=bug&id=3210025

     

    => reset firefox to the defaults offers no valid resolution!

     
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    Jun 11, 2012 1:18 PM   in reply to schützenkönig

    I'm getting these same silent crashes in Windows 7 Pro 64bit w/ FF13 if I run Flash with Protected Mode enabled.  All my videos and everything played fine so I never suspected anything.  I have quite a number of them in about:crashes

     

    For now, I've set Protected Mode = 0 in that mms.cfg file.

     
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    Jun 11, 2012 1:50 PM   in reply to Booky_6403

    @booky_6403 and coolmichaelrocks - we are trying to get a handle on the different issues users are encountering and because yours doesn't seem to be resolved by any recommendations here... may i ask that you start your own threads so we can follow up individually?  please post your crash log links to mozilla.

     

    if you do a about:crashes in the url bar, they should be prepended with "bp-" for the ones submitted.  we can then review them and move on from there.  thanks...

     
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    Jun 11, 2012 2:59 PM   in reply to libflashplayer.so

    Thanks libflashplayer.so.

     

    I have started a new thread and I hope that I have submitted the link right. I'll be waiting to hear back from you as to what my next steps should be.

     

    Thank you.

     
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    Jun 11, 2012 9:49 PM   in reply to Union_Thug

    Pls fix it. I had this problem for 3 days on Win7 64bit FF13.

     
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    Jun 12, 2012 10:14 AM   in reply to Union_Thug

    i use firefox exclusively, unless i'm otherwise testing.  there's no reson to switch just yet.

     

    we are seeing different reports.  there is a known incompatibility with the real plugin.  you could try uninstalling the real player, if you have it installed, to see if this is your issue.

     

    reference:

    http://helpx.adobe.com/flash-player/kb/crash-leaving-browser-page-flas h.html

     
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    Jun 12, 2012 1:10 PM   in reply to libflashplayer.so

    Flash updated today (v. 11.3.300.257), and crashing left and right on Firefox 14. Never had a problem before. Been using FF/Flash combo for years. Other specs: Win7/64 fully loaded.  Please fix! Thanks.

     

    **Edit: No real player installed on this unit.

     
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    Jun 12, 2012 4:48 PM   in reply to Union_Thug

    I just downloaded Flash 11.3.300.257 and am running Firefox 13 as we speak.  I have Win7 SP1 64 bit and have not encountered one error yet....and I've tried multiple sites.  From many reports, this seems to be isolated with Vista and Win7 running protected mode, but XP seems to be unaffected.  Is XP affected by this reported problem and is Adobe going to release anything formally on their bulletin site regarding the affected platforms?  .......Or.....is this a Firefox 13 issue with incompatability between it and the new Adobe Flash Player update?

     
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  • Chris Campbell
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    Jun 12, 2012 5:57 PM   in reply to CYBERWeb12

    We're still actively investigating problems.  I've updated the troubleshooting FAQ (see below) with new information and steps.  We're also in the process of updating public tech notes available on adobe.com.

     

    Since many of these problems are related to the new Protected Mode in Firefox, XP will not be affected because the Protected Mode feature is not available on this platform.

     

    How do I troubleshoot Flash Player's protected mode for Firefox?

     
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    Jun 12, 2012 11:04 PM   in reply to CYBERWeb12

    After a doing a test installation of Flash Player 11.3.300.257 to about 10 PCs in our Win7 64-bit environment, we have experienced Firefox hanging and acting unresponsively on nearly every one of these PCs, whenever opening a website with Flash content.

     

    We are using Firefox 10.0.5 ESR so this issue is not only on Firefox 13. Setting ProtectedMode=0 appears to remove the problem.

     
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    Jun 14, 2012 8:26 AM   in reply to jaluoto

    disabling the realplayer plugin worked for me. if you have realplayer installed, try (in firefox) going to tools, addons, extensions, and disale the realplayer one

     
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    Jun 21, 2012 8:08 AM   in reply to J Hawthorne

    11,3,300,262 installed

     

    the changelog please,

    because I still notice the issue: ff loses the focus when you open a tab with flash the first time!

     

    ??!!

    thanks.

    PS: at the moment no audio problems

     
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    Jun 21, 2012 8:36 AM   in reply to schützenkönig

    hi,

     

    => if you open a tab with flash WHILE the flash processes and container are active in the task manager, no problem

     

    => if you open a tab with flash when the process are NOT present more in the task manager, you go the defocus in ff!

     

    please consider my report  and tell mozilla too, becuase i am unable to open another bug in bugzilla thanks.

     
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  • Chris Campbell
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    Jun 21, 2012 11:04 AM   in reply to schützenkönig

    Thanks schützenkönig, do you have a bug number that I can reference for the focus issue?

     

    For others users continuing to run into stability problems with Firefox, we've just released a new version of Windows Flash Player for Mozilla Firefox, Netscape, Opera and other browsers.  Please give it a try and let us know how it works for you.

    6/21/2012 - Windows Flash Player Update

     

    Download here: http://get.adobe.com/flashplayer

     
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    Jun 21, 2012 11:20 AM   in reply to Union_Thug

    Ok, Chris, thank you for your reply.

     

    I guess that the bug in bugzilla should be filed yet...

     

    but you know now:

    no focus issues when you see the processes in task manager. ok.

    after a while, when the processes disappear from task manager, when you first open a tab with flash (YT or other sites), then FF looses the focus. (flash 300.262 too. no issues with protedtedmode OFF

     

    No idea...perhaps Mozilla will fix this issue (as happened with the silent crash, thanks to FF 13.0.1 ? and the changes added inthe container's code?)


     
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    Jun 21, 2012 1:58 PM   in reply to Union_Thug

    Union,

     

    (ok, my problem regards the focus only),

     

    but please take care: a lot of people dont want to disable acceleration in ff, otherwise all the fonts become very bad (unreadable). In some configurations FF's acceleration is strongly *needed*

     

    Union, do you are noticing the focus issue in FF, when the flash/container processes disappear from task manager?

     
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    Jun 21, 2012 2:39 PM   in reply to Union_Thug

    hey, with or without processes in task manager? or booth situations?

     

    this were the first time I hear this good news.

    all people that I know have this issue (with protection mode ON, and processes cloased in task).

     

    Chris, if you want it may be of some interess to read the dxdiag from my pc and from the Uniomn's laptop well?

    (via PM obviously

     
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    Jun 21, 2012 8:00 PM   in reply to schützenkönig

    I still have a problem on like youtube and sites.. when you have protection mode enabled.. if you click on out of the flash content on the touchpad synaptics (I have latest driver from acer).. and i can't scroll like unless i like click a button on the page or switch tab and back to the youtube one.

     
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  • Chris Campbell
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    Jun 21, 2012 11:50 PM   in reply to coolmichaelrocks

    I've learned that the focus issue is a known bug and we've been able to reproduce it.  I'll link your bug to our internal bug so you should be updated when we fix it.

     

    Have you run into any other stability problems with the new release?

     

    Thanks,

    Chris

     
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    Jun 22, 2012 2:52 AM   in reply to Chris Campbell

    well done chris!

     

    no stability problems. vista32 sp2.

    ff 13.0.1.

     
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    Jun 22, 2012 6:22 AM   in reply to Chris Campbell

    No Stability problems here.

     
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    Jun 22, 2012 10:39 PM   in reply to Chris Campbell

    Chris,

     

    Other than the focus issue as others have reported, I've had no problems with 11.3.300.262 so far. Win 7 Pro/SP1 64-bit.

     
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    Jun 24, 2012 8:37 AM   in reply to mrheadrick

    !!!!!

     

    Hey Chris,

    here my first crash: flash crash (feedback has been sent)

     

    http://www.youtube.com/watch?v=Xsn1-R6SPDI&feature=related

    http://www.youtube.com/watch?v=DKw1jn_CJWA&feature=relmfu

    http://www.youtube.com/watch?v=svXr03P1i6M&feature=relmfu

    http://www.youtube.com/watch?v=gt1lY9HAdFE&feature=related

    http://www.youtube.com/watch?v=DOmFcKiHPgM&feature=plcp

    http://www.youtube.com/watch?v=VsobYN4etCo&feature=plcp

    http://www.youtube.com/watch?v=5vazpLHPB-w&feature=plcp

     

     

    1) open all these videos

    2) workaround: change video quality to get all the videos buffering in pause mode.

    3) all the videos are ready for watching.  flash plugin RAM : 800MB!

    4)

    http://www.youtube.com/watch?v=DOmFcKiHPgM&feature=plcp

    play this video. full screen mode.

     

    5)

    then, after a few seconds, move the pointer to return to the beginning

    => 6) the video exit the full screen mode > expanded mode with a " ! " in the video window.

    7) flash plugin does crash

    8)

    send the feedback

    9) reload all the videos. now the flash ram = 400MB!!!

     

    never seen a flash crash in the past, even if I did open 15 YT videos 1080p.!!

     

    please watch these reports:

    crash: bp-e3b86a68-f646-4136-ba96-77f212120623

    crash: bp-8d7717ae-0af2-4486-8a05-ab39f2120623

     
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    Jun 24, 2012 8:42 AM   in reply to schützenkönig

    hey what happens??

     

    now the second crash!!

    only 2 tab with flash.

    crash: bp-ff2276ae-6c4b-4d75-909d-bae662120624

     

    no no no, also I can to tell you that until 11.3. 300.257 I did not notice these crashes , never seen!

    => 300.262 is poor for me.

    300.257 ok, but 300.262 very bad.

    I had one crash in ONE YEAR, nnow 2 crashes in 2 days....

     

    today I received this info from windows:

    (crash after selecting the tab with YT).

    astonished, very astonished...

    I'm worried about the future, because the latest flash causes damage...

    I hope this log mayu to help you.

     

    Nome evento problema:APPCRASH
      Nome applicazione:FlashPlayerPlugin_11_3_300_262.exe
      Versione applicazione:11.3.300.262
      Timestamp applicazione:4fe20fae
      Nome modulo con errori:NPSWF32_11_3_300_262.dll
      Versione modulo con errori:11.3.300.262
      Timestamp modulo con errori:4fe21212
      Codice eccezione:c0000005
      Offset eccezione:00490fb1
      Versione SO:6.0.6002.2.2.0.768.3
      ID impostazioni locali:1040
      Informazioni aggiuntive 1:fd00
      Ulteriori informazioni 2:ea6f5fe8924aaa756324d57f87834160
      Ulteriori informazioni 3:fd00
      Ulteriori informazioni 4:ea6f5fe8924aaa756324d57f87834160
     
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    Jun 24, 2012 8:46 AM   in reply to schützenkönig

    why 300.257 worked fine and 300.262 is very bad??

    I cannot understand....

     
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    Jun 24, 2012 8:49 AM   in reply to schützenkönig

    perhaps I understood

     

    the ram!

     

    never seen that 7 tabs = 800Ram flash.exe

    > crash

     

    reload the pages:

    the same 7 tabs = 400mb Ram > no crash.

     

    how does flash 300.262 handle the ram??

     
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