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I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4

Jun 27, 2012 1:40 PM

Tags: #trial #creative_cloud
  Latest reply: DBX_Designer, Apr 22, 2013 6:40 AM
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  • XR21
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    40. XR21,
    Jun 12, 2012 11:47 AM   in reply to Jeff A Wright
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    my credit card has been debited and on my subscrition page it says that my CC is ok so I assumed that everything was ok from that side

    whitch support team ? how do i contact them ?

     
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  • Manish-Sharma
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    41. Manish-Sharma,
    Jun 12, 2012 11:58 AM   in reply to XR21
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    Here in the quick link for Adobe Chat support :- http://adobe.ly/yxj0t6

     
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  • XR21
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    42. XR21,
    Jun 12, 2012 12:26 PM   in reply to Manish-Sharma
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    is there any french phone number or is it US only ?

     
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  • Jeff A Wright
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    43. Jeff A Wright,
    Jun 12, 2012 12:37 PM   in reply to XR21
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    You can find our contact number by region at http://www.adobe.com/mena_en/support/contact/.  The France support contact numbers can be found at http://www.adobe.com/fr/support/contact/.

     
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  • XR21
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    44. XR21,
    Jun 12, 2012 1:23 PM   in reply to Jeff A Wright
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    Case #0208531684

    from french support

     

    they say to check my id and language wich i have done

     
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  • cdavis818
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    45. cdavis818,
    Jul 23, 2012 6:44 PM   in reply to Jeff A Wright
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    Jeff ,

     

    I too just got my subscription and got my welcome mail and verified my address - I am running 10.7.4.  I have followed the steps in this thread, removed ALL cs5.5 software - rebooted - and same issue - started with JUST DW6 - then today (1 day later) PS6 asked for serial number.  I have contacted support on line - they apparently should not be listed under the support section - as they are not aware of this issue (I have to point them to this site) and after 45 minutes of each time on line with them - they finally state that they are "not technically trained, and to call technical support"  As I sit here with a 1 hour and 45 minute wait time (COMPLETELY UNACCEPTABLE) but I have no choice....

     

    your thoughts?

     

    Chauncey

     
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  • Jeff A Wright
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    46. Jeff A Wright,
    Jul 24, 2012 8:52 AM   in reply to cdavis818
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    CDavis818 the issue listed here should be resolved at present.  I would recommend you download the latest update to the Adobe Application Manager from http://www.adobe.com/downloads/.  It is located in the bottom right hand corner of the page.

     
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  • Nancy Campana
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    47. Nancy Campana,
    Aug 13, 2012 3:57 PM   in reply to Jeff A Wright
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    Thank you !!!

     
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  • KDSProductions
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    48. KDSProductions,
    Dec 31, 2012 8:05 PM   in reply to Jeff A Wright
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    I know this is an old thread but my experience maybe helpful to someone who had the same problem I did and was looking for answers....

     

    I had the same issue as mentioned here, products downloading in trial and asking for a serial number when I try to activate.   Confirmed my email, waited 3 days (as suggested in another post about sometimes it takes Adobe's servers time to issue SNs -- don't know why it would take that long but...) finally called Adobe.  They looked at my account and noticed that I had not sent MYSELF an invite.  Apparently, being the account admin does not automatatically make you a user...this step is not very clear in any of the documentation.

     

    BTW, I am using Window's 7 PCs.  Works great now that I got that figured out.

     
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  • joehbullard
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    49. joehbullard,
    Jan 25, 2013 7:03 AM   in reply to mbook design
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    Here is a fix that has worked for us. Click on License the software. If the next screen comes up and wants to log you on with your user id, click "not my id." On the next screen re-enter your log on and password and the software should activate.

     
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  • MeAndFriends
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    50. MeAndFriends,
    Feb 18, 2013 9:09 AM   in reply to Jeff A Wright
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    Hi, I have the same problem,

    Have you received your welcome e-mail for the Creative Cloud yet?

    I got no email from Adobe, but it took my money already. What should I do ?

     

    Thanks

     
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  • Jeff A Wright
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    51. Jeff A Wright,
    Feb 19, 2013 8:33 AM   in reply to MeAndFriends
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    MeAndFriends what steps from this message thread have you tried so far?  If you go to your account at http://www.adobe.com/ and select My Adobe do you see the Creative Cloud listed under My Subscriptions?

     
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  • MeAndFriends
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    52. MeAndFriends,
    Feb 20, 2013 10:48 AM   in reply to Jeff A Wright
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    No sir,

     

    I send you my screenshot with this mail. can you suggest me any solution ?

     

    Thank you for your kindness.

     

     

    - - - - - - - - - - - - - - - - - - - - - - - -

     

       Tanaset Kullapatmongkol

     

    <Signature removed by moderator>

     
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  • Jeff A Wright
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    53. Jeff A Wright,
    Feb 20, 2013 10:49 AM   in reply to MeAndFriends
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    MeAndFriends please see message #41 and #43 for information regarding how to contact our support team.  You will want to contact our support team so they can work with you directly to verify your subscriptions.

     
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  • DBX_Designer
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    54. DBX_Designer,
    Apr 3, 2013 8:39 AM   in reply to Jeff A Wright
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    Nop... not working here.

     

    I'm a Member of CC for the last 30hours, and all my apps are still in Trial mode

     

    I'm using a iMac with OSX 10.8.3

     
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  • behal.sarika@yahoo.com
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    55. behal.sarika@yahoo.com,
    Apr 3, 2013 9:06 AM   in reply to DBX_Designer
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    please see message# 49.

     

    Try steps in this document: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html for

     

    If issue still persists, mention your adobe user id in your next post.

     
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  • DBX_Designer
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    56. DBX_Designer,
    Apr 22, 2013 8:56 AM   in reply to behal.sarika@yahoo.com
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    Thanks behal.sarika .. but the problem presists.

     


    I can't Deactivate, because this is a clean install on a 2 day old mac.

    But it keeps sending me to the "Serial Number" screen.

     

    My Adobe ID is: <E-mail removed by Moderator>

     

    Tnx

     
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  • DBX_Designer
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    57. DBX_Designer,
    Apr 22, 2013 6:40 AM   in reply to DBX_Designer
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    Solved!
    The cause of the problem was so stupid You can't imagine.

    The person o bought Creative Cloud, forgot to make me (and my adobe ID) one of the users on the CC settings page.
    And that kept me from activating CC for  a day or two.

     
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