Hi... I have been running Adobe Reader 8 on an XP machine for quite a while with no problem. Suddenly Adobe Reader quit opening. When I double click on the icon, nothing happens. When I open a PDF file nothing happens. It just won't do anything. This is my bosses computer, so I am not sure what he may have accidentally done to create the problem. I can usually fix whatever mistakes he makes, but I am at a loss on this one.
I have tried uninstalling adobe reader and reinstalling several times. I have tried versions 9 and 10 as well, but I have the same result. The uninstall and reinstall process seems to run fine and I get a message at the end that adobe reader x.x was installed successfully. Then the program fails to open. I have also tried running the program through another admin user account, but this does not help either.
Any ideas would be appreciated.
Run the Acrobat and Reader Cleanup Tool then re-install.
Thanks for the suggestion... I ran the acrobat cleaner and it seemed to work fine. I then reinstalled adobe reader. The installation went fine with no error messages and it looked normal. However, the program will still not run. Any other thoughts?
Well, you can always try running this fix from Microsoft and uninstall all traces of any versions of Reader:
Then, if you want to reinstall Reader, download its full installer from
After downloading, restart your computer and run the installer before doing anything else.
Thanks Claudio... I tried your suggestion. I ran the fixit program from microsoft. This ran fine, of course it is focusing on problems with installation and uninstallation. I tried both ways. I found a dictionary pack for adobe reader 8 that was still installed. I removed it and let the fixit program fix any problems. It did it's thing, so I downloaded the full installer for adobe reader 10 from the link. I restarted the computer and installed adobe reader from the download after rebotting. Again, the installation seemed to work fine. No problems were indicated. Then when I double click the icon to open the program, I get an hourglass for about 2 seconds then nothing. It just does not open. I have tried opening it several ways to no success.
I really need this to work, but short of wiping the hard drive and reloading everything I am at a loss. Are there any alternatives out there to adobe reader? We routinely use several websites that require adobe reader to function properly.
Europe, Middle East and Africa