While we always recommend using the latest version of Flash Player, sometimes problems are encountered in a new release that were not present in a previous release.  If you are unable to work around these problems and they block functionality you rely on, rolling back to a previous version might be required until an update is made available.  This FAQ will walk you through the steps required for reverting back to a previous version of Flash Player.

Please note that Google Chrome provides it's own version of Flash Player.  For more details on this, along with instructions for using a version other than the default with Chrome, please see: Flash Player with Google Chrome.

Windows video tutorial

Please click here for an HTML5 version of this video: YouTube HTML5 HD Link

Macintosh video tutorial

Please click here for an HTML5 version of this video: YouTube HTML5 HD Link

1. Follow the steps in the "How do I do a clean install of Flash Player" FAQ, but stop at the end before installing the most recent version

2. Either install the latest 10.3 version or download the previous 11.x version from the Flash Player Archive page.

If you install the latest 10.3 build, you will get a player with all known security patches applied.  It won't however have the functionality of the 11.x series.  If you install the last version of 11.x, your player might not have all of the known security updates applied but you will have more recent features.

If downloading 11.x from the Flash Player archives, please note that you will be downloading a .zip file that will contain installers for all operating systems. 

1. Unzip the archive and navigate into the appropriate folder (you can safely ignore the folder that ends with "_debug").
2. Run the appropriate installer for your operating system and browser. 
   • If installing for Internet Explorer, run the installer with "winax" in the file name. 
   • For Windows, running the executable that ends with .exe is recommended.
3. When presented with the dialog that allows you to select your update method, select "Notify me to install updates".