Adobe Community: Illustrator CS6 creative cloud crashes when saving

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1. Manish-Sharma,

Jun 12, 2012 4:44 PM in reply to mattinsf2012

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I believe you have been active on the other post and somewhat the problem is solved for the OP , your issue is different then the OP on the other thread.

Moving this thread to Illustrator Forums

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2. Mylenium,

Jun 13, 2012 1:00 AM in reply to mattinsf2012

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We need system info. Garbage characters on warning dialogs point to language issues and that could well explain your saving crashes as well - the program does not find directories because it thinks they do not exist based on wrong names.

Mylenium

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3. designer_roney,

Jun 13, 2012 3:04 AM in reply to mattinsf2012

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@ mattinsf2012

Could you please provide some more info on it? Like providing a snapshot of the error message. What is your exact workflow? What kind of content you have created in your Ai document? Have you submitted the crash log to Adobe? Your system info and products installed on your system. All these info would help others in the community to provide some help to you. Also, Adobe Engineers do keep looking at the user forums so do not forget to provide as much information as possible and if possible do log a bug @ https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Logging a bug surely speeds up the whole process. But, do remember to add as much information as possible. Above information which you have provided is very generic and will not help much.

Cheers!!!

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4. Wade_Zimmerman,

Jun 13, 2012 3:55 AM in reply to mattinsf2012

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The obvious question is why haven't you contacted technical support and/or Custonmer Support?

If this is costing you money then I would think you would want solve any poblems you are having in this regards with those two parties first.

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5. mattinsf2012,

Jun 13, 2012 8:35 AM in reply to mattinsf2012

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Hey Everyone.

Mylenium and Designer - Im using Mac OSX Lion, CS6 downloaded from Creative Cloud. I can send a snapshot of the error message when I get back into the office. In terms of workflow, I had worked all night on a project, saved it and had no issue. The next day when I went to open the file it gave an error message which I'll send and then prompted me to login and now said I was using a trial version. I logged in again, recreated the work I had done, and when I went to save it, the same error message came up, and it again said I was in a trial version and wasnt logged in. I logged in again, it worked, and when I opened the file the layers had all been rearraged so that essentially all my assets were on a single layer. Thats when I started reaching out to support.

Wade - not sure your question is necessarily the obvious question, nor where your assumptions about what I did and didnt do are coming from, but since you asked, I contacted support 3 times before coming on here, and they were a dead end. First I called phone support, had them call me back, and the overseas call center was a series of unrelated questions followed by a disconnection. Chat support started to help me, but after asking two questions, also seemingly unrelated, told me I would have to call phone support for this issue. I called them a second time, explained the issue in detail, was told they needed 3-4 minutes to research the issue. I waited 40 minutes on hold before hanging up.

Thanks for the help.

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6. JustCallUsNobody,

Jul 12, 2012 3:41 PM in reply to mattinsf2012

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Same problem on windows 7 here, Illustrator was working prefectly then suddenly it crashed. After that crash I've been unable to save/open/create any document. I've just missed an important deadline because of that and I'm really pissed off. Found no answer to this from Adobe neither on forums. I've tryed the delete settings folder route but no luck, new user account neither...

Already sent a bug request to Adobe, but I really need to get back to work tomorrow... hope they will have an answer tomorrow either by mail or phone !

Maybe someone has a clue ?

A.

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7. reality-engine,

Aug 23, 2012 12:41 AM in reply to mattinsf2012

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Just adding my voice to this thread - I've started experiencing the same issue.

I'm running Win 8 Release Preview on a 64bit system, Creative Cloud subscription. Usually Illustrator will lock up, whiteout, then crash without warning or error. I have been unable to replicate the crashes though. Files aren't massive (quite the opposite actually) and very few effects, linework, gradients etc. involved, and no changes to the fonts I use regularly.

It has also happened numerous times when I've gone to close Illustrator, answer Yes to save the file - bam, crash. The file is usually saved before the crash, so I'm not losing any work (now that I am anticipating crashes) and I've developed a nervous Ctrl+S twitch so as not to lose any work, but to be perfectly honest, it's pretty damn annoying and shouldn't be happening.

Waiting patiently for an update, but I'm not holding my breath.

Update: Just managed to crash it by copying a rectangle with a gradient fill from one file into another and lost two hours work.

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Illustrator CS6 creative cloud crashes when saving

Jun 12, 2012 11:41 AM

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