Skip navigation
vvvmmm93
Currently Being Moderated

Photoshop CS6 crashes at startup

May 8, 2012 5:26 AM

I have just installed Photoshop CS6 trial and it crashes very often at startup (with windows error reporting message). I disabled plugins, GPU but no luck. What can i do next? (Ps CS5.1 worked fine)

 
Replies
  • Currently Being Moderated
    May 8, 2012 5:37 AM   in reply to vvvmmm93

    You haven't mentioned your OS?

     

    Follow this article ,

     

    Troubleshoot system and freezes

     
    |
    Mark as:
  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    May 8, 2012 6:12 AM   in reply to vvvmmm93

    Hi,

     

    I would recommend following the steps mentioned in the document provided by Manish_1988 in the previous post.

     

    Do let us know if you continue to face the same problem after troubleshooting.

     

    Thanks

     
    |
    Mark as:
  • Currently Being Moderated
    May 8, 2012 9:54 AM   in reply to Gautham K

    Moving this discussion to the Photoshop General Discussion forum.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 11, 2012 11:20 PM   in reply to Gautham K

    Hello,

     

    I'm facing exactly the same problem. Photoshop crashes alomst everytime at startup with windows error message. Before that it was working fine for about a month or so. I tried uninstalling and reinstalling Wacom drivers, uninstalling and reinstalling GPU drivers, removing preferences and creating new one, uninstalling and clearing all data from Photoshop, and then making clean install plus latest updates and it's still the same.

     

    I'm running Windows 7 64bit HP. Here is the error code that I get from the system. (some part is in Polish, sorry for that, it's my system display language).

     

    Nazwa zdarzenia problemu:APPCRASH
    Nazwa aplikacji:Photoshop.exe
    Wersja aplikacji:13.0.0.0
    Sygnatura czasowa aplikacji:4f61c045
    Nazwa modułu z błędem:StackHash_6f0f
    Wersja modułu z błędem:0.0.0.0
    Sygnatura czasowa modułu z błędem:00000000
    Kod wyjątku:c0000005
    Przesunięcie wyjątku:000007fef1f80004
    Wersja systemu operacyjnego:6.1.7601.2.1.0.768.3
    Identyfikator ustawień regionalnych:1026
    Dodatkowe informacje 1:6f0f
    Dodatkowe informacje 2:6f0f1e993554cd76df749112b7e39c04
    Dodatkowe informacje 3:7ec0
    Dodatkowe informacje 4:7ec0c4e58bc6ec0d59a898ed78af2be0
     
    |
    Mark as:
  • Currently Being Moderated
    Jun 12, 2012 1:44 AM   in reply to vvvmmm93

    It's installed from Creative cloud, so it's both, there was no option for only 64 bit installation, I'm using the 64bit version of PS and it is the one crashing. From Creative cloud I also have installed AfterEffects, Illustrator, InDesign, Acrobat Pro and Flash, and they are working fine so far. Also just few days before it started crashing there was wierd bug in the Character window -- for any font it was repeating 3 times the different styles -- for example on Arial there were 3 times regular, 3 times italic, 3 times bold, ect...

     

    I have 5 gigs of RAM, and virtual memory is enabled and also set to 5 gigs.

     

    The only recent program install is update of Firefox to version 13.

     

    I'm runing Photoshop on a laptop with nvidia graphics and optimus. The defaul GPU for PS is set to nvidia.

     

    Here is the system info from PS, with the same preferences prior to the beginning of the crash issue, reseting them does not help.

     

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

    Physical processor count: 2

    Logical processor count: 4

    Processor speed: 2195 MHz

    Built-in memory: 5034 MB

    Free memory: 2271 MB

    Memory available to Photoshop: 4346 MB

    Memory used by Photoshop: 62 %

    Image tile size: 128K

    Image cache levels: 4

    Photoshop crashed on 12.6.2012 г. at 08:01:24 ч. (GetImageViewResourceSharingGLContext)

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    OpenGL Allow Old GPUs: Not Detected.

    Video Card Vendor: NVIDIA Corporation

    Video Card Renderer: GeForce GT 540M/PCIe/SSE2

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

    Video Card Number: 1

    Video Card: NVIDIA GeForce GT 540M

    OpenCL Version:

    Driver Version: 8.17.13.142

    Driver Date: 20120515000000.000000-000

    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

    Video Mode:

    Video Card Caption: NVIDIA GeForce GT 540M

    Video Card Memory: 1024 MB

    Video Rect Texture Size: 16384

    Serial number: 90970119966121352334

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

    Temporary file path: C:\Users\Svetlio\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      D:\, 312,9G, 171,2G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

    Additional Plug-ins folder: not set

     

    Installed components:

       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

       adobe_caps.dll   Adobe CAPS   6,0,29,0  

       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

       aif_core.dll   AIF   3.0   62.490293

       aif_ocl.dll   AIF   3.0   62.490293

       aif_ogl.dll   AIF   3.0   62.490293

       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

       boost_date_time.dll   DVA Product   6.0.0  

       boost_signals.dll   DVA Product   6.0.0  

       boost_system.dll   DVA Product   6.0.0  

       boost_threads.dll   DVA Product   6.0.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

       data_flow.dll   AIF   3.0   62.490293

       dvaaudiodevice.dll   DVA Product   6.0.0  

       dvacore.dll   DVA Product   6.0.0  

       dvamarshal.dll   DVA Product   6.0.0  

       dvamediatypes.dll   DVA Product   6.0.0  

       dvaplayer.dll   DVA Product   6.0.0  

       dvatransport.dll   DVA Product   6.0.0  

       dvaunittesting.dll   DVA Product   6.0.0  

       dynamiclink.dll   DVA Product   6.0.0  

       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

       filter_graph.dll   AIF   3.0   62.490293

       hydra_filters.dll   AIF   3.0   62.490293

       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

       image_compiler.dll   AIF   3.0   62.490293

       image_flow.dll   AIF   3.0   62.490293

       image_runtime.dll   AIF   3.0   62.490293

       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

       LogSession.dll   LogSession   2.1.2.1640  

       mediacoreif.dll   DVA Product   6.0.0  

       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CS6   CS6  

       Plugin.dll   Adobe Photoshop CS6   CS6  

       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

       PSArt.dll   Adobe Photoshop CS6   CS6  

       PSViews.dll   Adobe Photoshop CS6   CS6  

       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

       TfFontMgr.dll   FontMgr   9.3.0.113  

       TfKernel.dll   Kernel   9.3.0.113  

       TFKGEOM.dll   Kernel Geom   9.3.0.113  

       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

       wu3d.dll   U3D Writer   9.3.0.113  

     

     

    Required plug-ins:

     

       3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Accented Edges 13.0

       Adaptive Wide Angle 13.0

       ADM 3.11x01

       Angled Strokes 13.0

       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Bas Relief 13.0

       BMP 13.0

       Camera Raw 7.1

       Chalk & Charcoal 13.0

       Charcoal 13.0

       Chrome 13.0

       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Color Halftone 13.0

       Colored Pencil 13.0

       CompuServe GIF 13.0

       Conté Crayon 13.0

       Craquelure 13.0

       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Crop and Straighten Photos Filter 13.0

       Crosshatch 13.0

       Crystallize 13.0

       Cutout 13.0

       Dark Strokes 13.0

       De-Interlace 13.0

       Dicom 13.0

       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Diffuse Glow 13.0

       Displace 13.0

       Dry Brush 13.0

       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Embed Watermark 4.0

       Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Extrude 13.0

       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Fibers 13.0

       Film Grain 13.0

       Filter Gallery 13.0

       Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Fresco 13.0

       Glass 13.0

       Glowing Edges 13.0

       Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Grain 13.0

       Graphic Pen 13.0

       Halftone Pattern 13.0

       HDRMergeUI 13.0

       IFF Format 13.0

       Ink Outlines 13.0

       JPEG 2000 13.0

       Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Lens Blur 13.0

       Lens Correction 13.0

       Lens Flare 13.0

       Liquify 13.0

       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mezzotint 13.0

       Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Mosaic Tiles 13.0

       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Neon Glow 13.0

       Note Paper 13.0

       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Ocean Ripple 13.0

       Oil Paint 13.0

       OpenEXR 13.0

       Paint Daubs 13.0

       Palette Knife 13.0

       Patchwork 13.0

       Paths to Illustrator 13.0

       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Photocopy 13.0

       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Pinch 13.0

       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Plaster 13.0

       Plastic Wrap 13.0

       PNG 13.0

       Pointillize 13.0

       Polar Coordinates 13.0

       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Poster Edges 13.0

       Radial Blur 13.0

       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Read Watermark 4.0

       Reticulation 13.0

       Ripple 13.0

       Rough Pastels 13.0

       Save for Web 13.0

       ScriptingSupport 13.0

       Shear 13.0

       Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Smart Blur 13.0

       Smudge Stick 13.0

       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Spatter 13.0

       Spherize 13.0

       Sponge 13.0

       Sprayed Strokes 13.0

       Stained Glass 13.0

       Stamp 13.0

       Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Sumi-e 13.0

       Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Targa 13.0

       Texturizer 13.0

       Tiles 13.0

       Torn Edges 13.0

       Twirl 13.0

       U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Underpainting 13.0

       Vanishing Point 13.0

       Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Water Paper 13.0

       Watercolor 13.0

       Wave 13.0

       Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       Wind 13.0

       Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

       ZigZag 13.0

     

    Optional and third party plug-ins: NONE

     

    Plug-ins that failed to load: NONE

    Flash:

       Mini Bridge

       Kuler

    Installed TWAIN devices: NONE

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 13, 2012 5:29 AM   in reply to vvvmmm93

    try to reinstall the PS.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points