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PE10 crashing- please help

Jun 13, 2012 9:02 AM

Hi,

My project keeps crashing and I dont know why. I was working fine,but as I kept adding more to timeline it started crashing.

 

I thought at first it was a scratch disk space issue- because the media cache scratch space was left as the default (where adobe is installed on my systems disk) space, and changed that to where my project is (on a near empty drive) but that hasnt helped.

 

Maybe its all the differnet types of formats Im using? In my project Im using stills (jpg and gif formats), video (avi files and MPEG), audio (WAV and MP3).

 

I have 64 bit Windows 7, 8 GB RAM AMD and 2.80GHz porcessor (AMD Phenom (tm))

 

Heres the crash details, would apprciate any help. Thnankyou.

 

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             Adobe Premiere Elements.exe

  Application Version:                           10.0.0.0

  Application Timestamp:                     4e5ffe8b

  Fault Module Name:                          AudioFilters.dll

  Fault Module Version:                        6.0.0.0

  Fault Module Timestamp:                  4e5fe85d

  Exception Code:                                  c0000005

  Exception Offset:                                000000000001c7e6

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             3081

  Additional Information 1:                  b8bc

  Additional Information 2:                  b8bcb165f90b399868a1391583d5e3f5

  Additional Information 3:                  0800

  Additional Information 4:                  080052efb93497abd115b10a0280f887

397 Views   5 Replies   Latest reply: Bill Hunt, Jun 14, 2012 6:52 AM
 
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  • John T Smith
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    1. John T Smith,
    Jun 13, 2012 9:31 AM   in reply to Leelameka
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    PreEl does not do well with Mixed Content http://forums.adobe.com/thread/1001963 so you will do better to convert anything that needs it to a common codec

     

    Also... Photo Scaling for Video http://forums.adobe.com/thread/450798

    -Too Large May = Crash http://forums.adobe.com/thread/879967

    -And another crash report http://forums.adobe.com/thread/973935

     
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  • Leelameka
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    2. Leelameka,
    Jun 13, 2012 9:43 AM   in reply to John T Smith
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    Thankyou , will give it a go (converting all the formats to the same) and let you know.

    Im a new member, and am glad I signed up, because alot of the stress (and craziness)  of quiety editing video by yourself is in the feeling of isolation if you have a problem. Your reply has made me at least want to go back to my project and try something.

    Thankyou

     
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  • Bill Hunt
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    3. Bill Hunt,
    Jun 13, 2012 10:53 AM   in reply to Leelameka
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    Welcome to the forum.

     

    I agree that it's nice to know that one does have others to rely on, when things go a bit off, or they need a bit of direction.

     

    I agree with John T., in that PrE does not handle mixed content well. The closer the content is, the better, but when the mixture gets involved, then some sort of conversion is usually the best course of action.

     

    Also, for general PrE crashing and hanging, take a look at this ARTICLE. It starts with a pretty simple checklist of things to do, to get PrE running best, then moves up to tuning up one's computer and OS, and finishes with plenty of links on troubleshooting, more or less working up in "degree of difficulty."

     

    Good luck, and happy editing,

     

    Hunt

     
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  • Leelameka
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    4. Leelameka,
    Jun 14, 2012 12:03 AM   in reply to Bill Hunt
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    Thank you- something worked!!

     

    I reformatted stuff to have same formats (got GSpot to make sure)  and swapped them around in timeline (Thank God for 'replace item from' button).  Then I read the article, did stuff I hadn't done (got quicktime, got updates of everything, cleaned and defraged disk etc. and somewhere along the line the thing stopped crashing! I'm not too sure what did it, as I wasn't systematically checking after each effort- but I don't really care either- I've been working on it for hours now without a single crash.

     

    Oh another weird thing- I did notice at some point that it was crashing when I ran the scrubber over a certain section of the timeline- after this occurred to me- I just got rid of that bit and that never happened again-

    Anyway, lots and lots and lots of Thank Yous.

     
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  • Bill Hunt
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    5. Bill Hunt,
    Jun 14, 2012 6:52 AM   in reply to Leelameka
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    Good news, and thank you for reporting your success.

     

    Good luck, and happy editing,

     

    Hunt

     
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