Adobe Community: Robohelp 9 Adobe Air Browser Based Help not rendering on IIS Server 7.5

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1. Peter Grainge,

Jun 12, 2012 10:23 AM in reply to jmwarren2012

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See http://www.grainge.org/pages/snippets/snippets.htm#air

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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2. jmwarren2012,

Jun 12, 2012 10:41 AM in reply to Peter Grainge

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Thanks Peter,

I checked the option, and republished, but no change in the issue. Viewed locally everything renders correctly, but when viewed from the webserver it is incorrect. I even deleted everything in the web directory to ensure nothing was there before publishing. I'll see if I can get them to restart the server again to see if it takes effect.

Thanks again,

Jerry

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3. Peter Grainge,

Jun 12, 2012 11:01 AM in reply to jmwarren2012

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I'm thinking Item 2 is what you should be looking at, not Item 1.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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4. jmwarren2012,

Jun 12, 2012 12:06 PM in reply to Peter Grainge

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Thanks Peter,

I made the switch in the file, and republished to the webserber. The site still does not render correctly. I'm not sure what else to try.

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5. Peter Grainge,

Jun 13, 2012 10:52 AM in reply to jmwarren2012

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Regrettably neither am I. You may want to try RoboHelp Tech Support. Make sure you select the right options for RoboHelp support.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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6. Captiv8r,

Jun 14, 2012 4:08 AM in reply to jmwarren2012

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Hi Jerry

If memory serves, Browser Based AIRHelp uses Flash elements like FlashHelp does. I recall a few years ago that FlashHelp had the same issues on some servers. Further, if memory serves, the fix was to ask your web server folks to tweak the server by adjusting the MIME types so it will properly serve Flash items.

Adobe used to have a KB article on this. Unfortunately, time seems to have caused it to evaporate. Grrrrr

Cheers... Rick

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7. jmwarren2012,

Jun 15, 2012 8:20 AM in reply to Captiv8r

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Thanks Rick,

I'll give this a shot, and let you guys know how this works out.

Thanks!

Jerry

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8. jmwarren2012,

Jul 18, 2012 7:23 AM in reply to Captiv8r

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Hey Rick,

Do you happen to remember what needed to be tweaked? We have the MIME type installed for .SWF files, and it's still not updating it properly when I publish. Do you know what setting within that MIME type neede to be edited?

Thanks!

Jerry

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Robohelp 9 Adobe Air Browser Based Help not rendering on IIS Server 7.5

Jun 12, 2012 7:41 AM

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