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Trail Download

Jun 13, 2012 9:30 AM

I am downloading a trial version of CS6 Master Collection... when it gets to the extracting step it just freezes up... its been frozen for about 4 hours this morning. is there anyway to completely cancel the download and start over from scratch?

546 Views 3 Replies Latest reply: Jeff A Wright, Jun 13, 2012 12:06 PM

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1. Jeff A Wright,

Jun 13, 2012 10:21 AM in reply to driveinjune

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Where did you choose to download the install files too? You will likely need to cancel the download and start again. I would recommend choosing the default location of your User folder to download the install files too.

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2. driveinjune,

Jun 13, 2012 11:14 AM in reply to Jeff A Wright

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That’s what I am trying to do but it will not let me cancel the download. I have tried exiting out and deleting installer altogether but the old download always pops back up and will not let me download it again.

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3. Jeff A Wright,

Jun 13, 2012 12:06 PM in reply to driveinjune

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To reset the downloading experience please complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Solution_1.

Alternately you can use the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

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Jun 13, 2012 9:30 AM

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