I am downloading a trial version of CS6 Master Collection... when it gets to the extracting step it just freezes up... its been frozen for about 4 hours this morning. is there anyway to completely cancel the download and start over from scratch?
To reset the downloading experience please complete solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Solution_1.
Alternately you can use the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.
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