Acrobat X Pro automatically shuts down by itself within 10-15sec or upon attempting to open a file. Newly installed via Creative Suite 6. Using Mac OS X V10.6.8.
Unable to uninstall Acrobat X Pro: Invalid Application
Same here! Windows 7 x64. CS6. Acrobat X Pro shuts down very frequently (migth be several times a day according to usage), which drives me crazy. I used to work with other software like bluebeam which was really rock stable as compared to Acrobat X Pro. Actually I thought it was an "upgrade" as far as professionality is concerned.Yet it feels like an extreme downgrade as far as stability is concerned. No solution in sight?
In a separate thread (http://forums.adobe.com/message/4570996#4570996) an Adobe employee suggested following these instructions from this page: http://helpx.adobe.com/acrobat/kb/acrobat-x-closes-launch-creative.htm l
Step 1: Install the latest version of Adobe Application Manager from the following links:
Step 2: Relicense other CS6 software.
It worked for me. Hope that helps
Thank you for your hint! I read this before, but since I had not installed CS5 (rather CS6 was my first CS installation at all), I thought, this would not apply for me. Why should there be a licensing problem with a legally acquired and installed product? Why can't Adobe create an automated fix since they obviously threw a faulty product on the market?
Well, maybe I'll give a try. I am not sure though tha it helps. Since I already lost to much time with this annoying problem my motivation is low to fix the problems Adobe aught to fix.
But I do appreciate your supportive reply. Thanks again!
Honestly I was equally skeptical. I'd uninstalled and reinstalled Acrobat numerous times so I wasn't holding my breath that that would work, but it did the trick. If you do attempt this fix, I would recommend a reboot inbetween parts 4 and 5 under Step 2.
Well ... it worked, when I followed your instructions. But: for two days only . Obviously there is a problem with the search function within Acrobat X. Because this time would stop to work "...does not work any more" (& shutdown), when I tried to open a document from the search list. Acrobat X showed this annoying behaviour very often in the past. This is a little bit different from the symptom where Acrobat X would disappear completely with no chance to get it running again. Only a new installation would help in such a case.
So we have to wait till Adobe acknowledges this problem and tries to find a fix.
I would like to tell u my story as well, i had the same problem, the program shut down on its own, so I reinstalled acrobate x pro. After that it would not recognise the serial number anymore, so i got in touch with a helpful adobe-guy which solved the problem after 5 hours on the chat (step 2 above!).
After some time now it happened again yesterday (also distiller) that the program just shut down and would not reopen at all.
I did the above relicensing again -without step1 - and it does work!! I think they should know how to approach this problem with all these descriptions, please do an update soon to get rid of this
Same Prob to me!
System: Mac OS X 10.7.5
CS Web Premium 5.5
everything legal and updated
Acrobat X Pro always crashes app 10 secs after starting the program. The given hint (updating the manager, deactivation of PS and Re-licensing) did not solve the problem at all.
Re-Installation only works for other products of the suite, Re-Installation of Acrobat X does not work, but a dialogue window is popping up. In this no indication is given for Re-Installation-trouble, the given URL leads to nowhere.
After literally hours of browsing, downloading, re-installing and so forth i am really not left in satisfaction, if that is the word.
Any further hints, buddies?
mine works so far, try the chat, they are helpful - u need a lot of time but they might solve the problem! maybe the order in doing things was not right? there might be a difference in macs? good luck, post your progress please
Europe, Middle East and Africa