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Meer10
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Cannot install PE10 in Win 7 C:\Program Files

Jun 14, 2012 1:23 AM

Hello,

 

i have been using various versions, including PE10, of Photo Elements on a Win XP machine for years.

 

I recently acquired a new pc: Win 7 (installed from genuine MS CD), i7 2600, 16 Gb memory. 

 

I re-downloaded (from Adobe My Account) PE10 (including installer) but when I tried to run Set Up in either C:\Program Files (64x and other) folders I received message that I was not empowered/authorized to access these folders.  I am the owner and only user of this pc.

 

How can I install PE10 where it should be: C:\Program Files ?

 

Only applications (which automatically installed faultlessly in C:\Program Files folder) presently installed are MS Office 2003 and DXO Optics Pro 7.5.

 

Thank you

373 Views   6 Replies   Latest reply: Meer10, Jun 14, 2012 5:23 AM
 
Replies
  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Jun 14, 2012 1:28 AM   in reply to Meer10
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    Photoshop Elements is a 32 bit program and installs in Program Files (x86)

     

     

    Only Premiere Elements has 64 bit support and that will install in Program Files.

     

    If you have SetUp.exe in your download folder simply double click it and everything should install itself automatically in the correct place.

     

     

     

     

     
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  • Meer10
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    2. Meer10,
    Jun 14, 2012 1:57 AM   in reply to 99jon
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    I get following message when i try to install: whether on C:\Prog Files

    (x86) of C:Progr Files :

     

     

     

    A problem has occured while extracting some files. Check available space on

    your pc and the write privileges on the destination folder.

     

     

     

    I have 36.7 Gb free on C:\ and I am the Administrator...

     

     

     

    Thank you.

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    3. 99jon,
    Jun 14, 2012 2:22 AM   in reply to Meer10
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    I suspect that something may be going wrong in the browser during the download. There are a number of things you could try.

     

    1. Uninstall via the control panel and try downloading the free trial and then enter your serial number.

    2. Before starting, temporarily turn off internet security/anti-virus software.

    3. Clear your browser cache and delete all cookies. Or use a different browser, if you have IE, like Foxfire or Google Chrome.

    4. Try another extraction program like 7zip.

     

     

     
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  • Meer10
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    4. Meer10,
    Jun 14, 2012 4:11 AM   in reply to 99jon
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    Nothing works (of recommendations below). Downloading trial works but it

    rejects my valid PE10 serial number...

     

    Any other suggestions ?

     

    Couldnt Adobe issue me another serial number ?

     

    Thanks !

     
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    5. 99jon,
    Jun 14, 2012 5:09 AM   in reply to Meer10
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    Click Contact Adobe at the bottom of this page and select your product. You can often open on-line chat if an agent is available.

     
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  • Meer10
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    6. Meer10,
    Jun 14, 2012 5:23 AM   in reply to 99jon
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    Found the answer googling ,,, simple as "bonjour" (as goes the saying), atg

    least, once you know it: right-click exe file you wish to install and select

    "Run as administrator" and then install it wherever you please.

     
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