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missing all menus and buttons from Folio Builder

Jun 14, 2012 3:06 AM

I had a problem with Folio Builder panel when change ID password. I re instal both plugin again( FP and FProdTool), but this did not help. After reading the forum about solving the problem >

1) Quit InDesign and any other CS apps
2) Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager
3) Next delete this file based on version:
/Users/lnegi/Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref
/Users/lnegi/Library/Application Support/Adobe/CS5.5ServiceManager/preference/csxs2.pref
4) Then remove this item from the Keychain Access based on version:
Adobe-CS-5-renga
Adobe-CS-5.5-renga
To remove from the keychain:

  1. Navigate to /Applications/Utilities and launch the Keychain Access.app
  2. If the lock icon in the upper left appears locked, click on it and enter your password to unlock it.
  3. Select the “login” item in the Keychains list in the top left.
  4. Select “Passwords” from the category list.
  5. Type “renga” in the search field in the top right.
  6. Select any matches and press the delete key.

>>>>I followed the advice. But after that , Folio Builder panel has stopped working, missing all menus and buttons from FBpanel. Please help solve the problem!!!

1446 Views   16 Replies   Latest reply: Bob Bringhurst, Jun 15, 2012 9:04 AM
 
Replies
  • tim.hughes
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    1. tim.hughes,
    Jun 14, 2012 3:44 AM   in reply to bebris5555
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    Hi There,

     

    When you un and re-installed the plugins, did you delete the original plugin file from the inDesign folder in your applications folder?

     

    on mac -

     

    Applications > InDesign > Plugins > Graphics > DigitalPublsihing.IndesignPlugin

     

    Trash that file, then reinstall - sometimes when you try to uninstall it's not properly deleted as the extension manager is one massive pile of crap.

     

    Let us know how you get on!

     

    Tim

     
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  • bebris5555
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    2. bebris5555,
    Jun 14, 2012 4:28 AM   in reply to tim.hughes
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    damn it, after trashing original DigitalPublsihing.IndesignPlugin and reinstallation FP and FProdTool, Folio Builder panel does not appear!!!!.. in Esxtesions menu FB is active, but it is not open!!

     
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  • tim.hughes
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    3. tim.hughes,
    Jun 14, 2012 4:39 AM   in reply to bebris5555
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    - is it possible to reinstall indesign? this is a VERY strange problem! - I knew there were little glitches and stuff every now and again, but this is quite a big bug!

     

    Do you ever use multiple displays?

     
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  • bebris5555
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    4. bebris5555,
    Jun 14, 2012 6:04 AM   in reply to tim.hughes
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    the Folio Builder panel is found, but the problem remains .. displayed completely blank panel with no buttons and menus! Unfortunately, I can not reinstall IDesign!.. What should I do?! .. I did the right thing, that the new DigitalPublsihing.IndesignPlugin file is moved to a folder ID plugins?

     
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  • tim.hughes
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    5. tim.hughes,
    Jun 14, 2012 6:08 AM   in reply to bebris5555
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    Hmm I don't know - that's very strange!

     

    Are the plugins registering in Extension Manager?

     

    Tim

     
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  • bebris5555
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    6. bebris5555,
    Jun 14, 2012 6:16 AM   in reply to tim.hughes
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    Screen Shot 2012-06-14 at 4.13.50 PM.png

     
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  • bebris5555
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    7. bebris5555,
    Jun 14, 2012 6:19 AM   in reply to bebris5555
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    Screen Shot 2012-06-14 at 4.17.37 PM.png

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    8. Bob Bringhurst,
    Jun 14, 2012 6:48 AM   in reply to bebris5555
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    Have you tried resetting InDesign preferences?

     
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  • bebris5555
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    9. bebris5555,
    Jun 14, 2012 7:57 AM   in reply to Bob Bringhurst
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    Screen Shot 2012-06-14 at 5.50.59 PM.png

    I tried reset InDesign preferences (Cmnd+Ctrl+Opt+Shift) Unfortunately everything as it was ! WTF!

     
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  • Himanshu Singh
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    10. Himanshu Singh,
    Jun 14, 2012 4:05 PM   in reply to bebris5555
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    Try this:

     

    1. Uninstall Folio Builder Panel and Folio producer Tools ( Seems you might have already followed this step). Use Spotlight to serach for Uninstall Folio builder Panel and Uninstall Folio producer Tools and then uninstall repectively.

    2. Uninstall Adobe Air.

    3. Restart your Machine.

    4. Reinstall Adobe Air from get.adobe.com/air

    5. Reinstall Folio Builder Panel and Folio Producer Tools.

     
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  • bebris5555
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    11. bebris5555,
    Jun 15, 2012 2:50 AM   in reply to Himanshu Singh
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    i'm disappoint ...after the second day, I can not work with my DPS.. afte trying this:

    1. Uninstall Folio Builder Panel and Folio producer Tools ( Seems you might have already followed this step). Use Spotlight to serach for Uninstall Folio builder Panel and Uninstall Folio producer Tools and then uninstall repectively.

    2. Uninstall Adobe Air.

    3. Restart your Machine.

    4. Reinstall Adobe Air from get.adobe.com/air

    5. Reinstall Folio Builder Panel and Folio Producer Tools.

    >>> Folio Builder panel again does not appear!!! The Panel yesterday behaved strangely, one moment disappeared, then appeared( but with а blank window)....what am i doing wrong!? ...When I first time instal DPS, it also had problem after a older versions of DPS, but the problem eventually decided. Now I instal the last versions plugins HEEEEELPPPP!!!!

     
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  • bebris5555
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    12. bebris5555,
    Jun 15, 2012 5:58 AM   in reply to Himanshu Singh
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    forgot to say that the problem with the disappearance of the panel started when I deleted the original DigitalPublsihing.IndesignPlugin ( on the advice of Comm. Member)

     
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  • tim.hughes
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    13. tim.hughes,
    Jun 15, 2012 6:57 AM   in reply to bebris5555
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    Yeah, I gave you that advice beacuse when I was having similar troubles with the plugins I did a clean install (tried to) using the extension manager only to find the DigitalPublishing.InDesignPlugin was still lingering around in my application documents.

     

    So I deleted it - and Reinstalled the tools - And they worked, so your machine must have reminance somewhere of the toolset / or you're doing something wrong.

     

    They're very unstable tools I have found, and all I can suggest now is doing a fresh install of inDesign, something has probably been lost/corrupted.

     

    Good Luck

     
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  • tim.hughes
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    14. tim.hughes,
    Jun 15, 2012 6:59 AM   in reply to Himanshu Singh
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    And to Quote Himanshu

    Himanshu Singh wrote:

     

    Try this:

     

    1. Uninstall Folio Builder Panel and Folio producer Tools ( Seems you might have already followed this step). Use Spotlight to serach for Uninstall Folio builder Panel and Uninstall Folio producer Tools and then uninstall repectively.

    2. Uninstall Adobe Air.

    3. Restart your Machine.

    4. Reinstall Adobe Air from get.adobe.com/air

    5. Reinstall Folio Builder Panel and Folio Producer Tools.

    This is the same thing in Bold as deleting the Indesign Plugin.

     
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  • bebris5555
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    15. bebris5555,
    Jun 15, 2012 8:07 AM   in reply to tim.hughes
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    I dont understand one thing! ... I deleted original Digital Publishing.InDesignPluginthe file from IDesign Plugins, then delete it from Extension Manager, reinstal both FolioBuildPanel and FolioProdTools. but after that i see again in Extension Manager > Digital Publishing.InDesignPlugin path: Macintosh HD:Applications:cs55:Adobe InDesign CS5.5:Plug-Ins:Graphics:Digital Publishing.InDesignPlugin  but the plugin is not there( deleted), it is located in a new instal folder!

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    16. Bob Bringhurst,
    Jun 15, 2012 9:04 AM   in reply to bebris5555
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    When your DPS tools aren't working properly, it's no longer a good idea to remove plugins either manually or using the Extension Manager. When you do that, troubleshooting techniques such as uninstall/reinstall and removing preferences no longer work. I forwarded this thread to an Adobe Technical Support representative to see if he knows how to resolve this issue. Sorry you're experiencing difficulties.

     
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