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Editor will not open.

Jun 14, 2012 6:05 AM

A little background.

 

PSE 8

 

Windows 7

 

64 bit

 

New computer.

 

PSE 8 worked fine on old computer.

 

A short time after installing PSE 8 on the new computer, photo email stopped working with a message that an email connection coould not complete.

 

A few days ago, I put a SDHC card in the slot on the computer and tried to open the files(photos). The blue screen appeared and the computer shut down.

 

The same thing happend after I opened organizer. When I try to open the editor, I get a blue screen and a shutdown.

 

I've uninstalled and reinstalled the program PSE 8.

 

If I open a photo in organizer and then close it, the bottom 1/3 of the photo is blank.  As in missing. Gone.

 

I've spent a lot of time with Dell support who changed the default program to Windows Live. That will open the file with out a blue screen, but I still cannot open the PSE 8 editor without it shutting down.

 

Dell support also uninstalled all the drivers and reinstalled them.

 

I don't know enough about computer language to start renaming, deleting, or adding files. If you have any suggestions, I'll need them in simple language.

 

Thanks....

 

.

 
Replies
  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Jun 14, 2012 6:09 AM   in reply to dokeron

     

    The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.

     

    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen.

     

    Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe

    

    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

     

    Click on Yes

     

    Then wait whilst Elements rebuilds the preferences.

     

     

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Jun 14, 2012 7:33 AM   in reply to dokeron

    Your system should look like this.

     

    Click to view

     

    pse8.png

     
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  • Currently Being Moderated
    Jun 14, 2012 8:16 AM   in reply to dokeron

    Ron,

     

    Let's try something else. Right click where the arrow is on Photoshop Elements 8, go to send to desktop (create shortcut). This will place a shortcut to the Editor on the desktop. Double click to open.

    This by-passes the Welcome screen.

    Does that work?

     
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  • Currently Being Moderated
    Jun 14, 2012 11:31 AM   in reply to dokeron

    What "blue screen" are you referring to?

     

    If it's a system crash, you've got far more severe problems than the PSE Editor not starting.  Run a full system virus scan using a good anti-virus program.  Consider the possibility of needing to completely reformat your drive and re-installing the OS.  Also you might have a defective piece of hardware, in which case Dell will have to replace it (or the entire computer).

     

    Ken

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Jun 14, 2012 12:02 PM   in reply to dokeron

     

    Have you tried a system restore to an earlier date?

     

     

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Jun 15, 2012 6:57 AM   in reply to dokeron

     

    Make a desktop shortcut to go directly to the Editor

    Right click anywhere on the desktop and select New à Shortcut

    Then click the browse button and navigate to:

     

    "C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"

     

    (it’s the file arrowed on my screenshot)

    Then click Next; then click Finish

     

     

     
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  • Currently Being Moderated
    Jun 15, 2012 7:01 AM   in reply to dokeron

    He did that already, see post #6.

     

    Leave those options unchecked. I have them off on my machine. I suspect that these functions tax the resouces on your computer, leading to the crash.

     
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  • 99jon
    12,821 posts
    Jan 6, 2010
    Currently Being Moderated
    Jun 15, 2012 7:00 AM   in reply to 99jon

    Should by Photoshop Elements 8.0 (10 was my typo)

     
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  • Currently Being Moderated
    Jun 16, 2012 6:48 AM   in reply to dokeron

    Ron,

     

    There is an Adobe employee, Brett N, who posts here periodically.

     

    http://forums.adobe.com/people/Brett%20N

     

    It may be productive to contact him here in the forum pages or send him a private message. He seems to know a great deal about the nuts and bolts of this software.

     
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