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dokeron
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Editor will not open.

Jun 14, 2012 6:05 AM

A little background.

 

PSE 8

 

Windows 7

 

64 bit

 

New computer.

 

PSE 8 worked fine on old computer.

 

A short time after installing PSE 8 on the new computer, photo email stopped working with a message that an email connection coould not complete.

 

A few days ago, I put a SDHC card in the slot on the computer and tried to open the files(photos). The blue screen appeared and the computer shut down.

 

The same thing happend after I opened organizer. When I try to open the editor, I get a blue screen and a shutdown.

 

I've uninstalled and reinstalled the program PSE 8.

 

If I open a photo in organizer and then close it, the bottom 1/3 of the photo is blank.  As in missing. Gone.

 

I've spent a lot of time with Dell support who changed the default program to Windows Live. That will open the file with out a blue screen, but I still cannot open the PSE 8 editor without it shutting down.

 

Dell support also uninstalled all the drivers and reinstalled them.

 

I don't know enough about computer language to start renaming, deleting, or adding files. If you have any suggestions, I'll need them in simple language.

 

Thanks....

 

.

1036 Views   17 Replies   Latest reply: dokeron, Jun 16, 2012 4:53 PM
 
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  • 99jon
    10,291 posts
    Jan 6, 2010
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    1. 99jon,
    Jun 14, 2012 6:09 AM   in reply to dokeron
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    The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.

     

    Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen.

     

    Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe

    

    You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

     

    Click on Yes

     

    Then wait whilst Elements rebuilds the preferences.

     

     

     
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  • dokeron
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    2. dokeron,
    Jun 14, 2012 7:17 AM   in reply to 99jon
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    Thanks for the suggestions.  I did hold down the CtrlShiftAlt keys (all at the same time) and then clicked on the Edit button in the welcome screen. I immediately got a blue screen and the computer shut down.

     

    I'm assuming that PhotoshopElementsEditor.exe is or should be under computer > OS (C:) > Program Files (x86). I didn't find it there. Or anywhere else.

     

    I find this under OS(C:) > Program Files (x86) > Adobe > Elements Organizer 8.0 >

        Photoshop Elements 8.0

        Photoshop Elements File Agent

        Photoshop Organizer

     

    Am I looking in the wrong place?

     

    Ron

     

     

    Ron

    viviendo la buena vida   

     

     
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  • 99jon
    10,291 posts
    Jan 6, 2010
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    3. 99jon,
    Jun 14, 2012 7:33 AM   in reply to dokeron
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    Your system should look like this.

     

    Click to view

     

    pse8.png

     
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  • dokeron
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    4. dokeron,
    Jun 14, 2012 8:08 AM   in reply to 99jon
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    Thanks for the screen shot.  Looks exactly like mine.  I did hold down CtrlShiftAlt and double clicked the Photoshop Elements Editor Application with no reaction.

     

     

     

    Ron

    viviendo la buena vida   

     

     
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  • hatstead
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    5. hatstead,
    Jun 14, 2012 8:16 AM   in reply to dokeron
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    Ron,

     

    Let's try something else. Right click where the arrow is on Photoshop Elements 8, go to send to desktop (create shortcut). This will place a shortcut to the Editor on the desktop. Double click to open.

    This by-passes the Welcome screen.

    Does that work?

     
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  • dokeron
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    6. dokeron,
    Jun 14, 2012 8:37 AM   in reply to hatstead
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    I did send the shortcuts for Photoshop Elements Organizer and Photoshop Editor to the desktop. The Organizer shortcut took me back to the OS screen. The Editor shortcut brought up the blue screen and shut down the computer again.

     

     

    Ron

    viviendo la buena vida   

     

     
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  • photodrawken
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    7. photodrawken,
    Jun 14, 2012 11:31 AM   in reply to dokeron
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    What "blue screen" are you referring to?

     

    If it's a system crash, you've got far more severe problems than the PSE Editor not starting.  Run a full system virus scan using a good anti-virus program.  Consider the possibility of needing to completely reformat your drive and re-installing the OS.  Also you might have a defective piece of hardware, in which case Dell will have to replace it (or the entire computer).

     

    Ken

     
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  • dokeron
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    8. dokeron,
    Jun 14, 2012 11:48 AM   in reply to photodrawken
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    Ken. The only blue screen I know about is the bright blue that comes on for a few seconds, 5-8, says the memory files are being dumped, and then the computer shuts down.  I have McAffee and it runs all the time.  I'll take your suggestion and run a full scan.  Thanks for the response....

     

     

    Ron

    viviendo la buena vida   

     

     
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  • 99jon
    10,291 posts
    Jan 6, 2010
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    9. 99jon,
    Jun 14, 2012 12:02 PM   in reply to dokeron
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    Have you tried a system restore to an earlier date?

     

     

     
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  • dokeron
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    10. dokeron,
    Jun 14, 2012 12:59 PM   in reply to 99jon
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    Yes sir.  I did that earlier today.  Since our last comm, I've uninstalled the program PSE again and am now running a full scan with McAfee. I've been all over the Control Panel and ran every trouble shooting link I can find.

     

     

    Ron

    viviendo la buena vida   

     

     
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  • dokeron
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    11. dokeron,
    Jun 15, 2012 6:51 AM   in reply to 99jon
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    Good news and bad news.  When I try to open the editor within organizer by way of the fix button, the computer no longer goes to a blue screen and crashes.  Bad news is the editor still will not open.

     

    The McAfee full scan showed zero problems.

     

    After uninstall and install the computer did crash, but then I went to edit in the organizer, preferences, auto anyalyse and unchecked all the boxes.  After that is when the computer no longer crashed.

     

    Does this now make other suggestions possible?

     

     

    Ron

    viviendo la buena vida   

     

     
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  • 99jon
    10,291 posts
    Jan 6, 2010
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    12. 99jon,
    Jun 15, 2012 6:57 AM   in reply to dokeron
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    Make a desktop shortcut to go directly to the Editor

    Right click anywhere on the desktop and select New à Shortcut

    Then click the browse button and navigate to:

     

    "C:\Program Files (x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"

     

    (it’s the file arrowed on my screenshot)

    Then click Next; then click Finish

     

     

     
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  • hatstead
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    13. hatstead,
    Jun 15, 2012 7:01 AM   in reply to dokeron
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    He did that already, see post #6.

     

    Leave those options unchecked. I have them off on my machine. I suspect that these functions tax the resouces on your computer, leading to the crash.

     
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  • 99jon
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    Jan 6, 2010
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    14. 99jon,
    Jun 15, 2012 7:00 AM   in reply to 99jon
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    Should by Photoshop Elements 8.0 (10 was my typo)

     
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  • dokeron
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    15. dokeron,
    Jun 16, 2012 6:33 AM   in reply to 99jon
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    Not any progress. Spent just less than an unpleasant half hour on a chat with Adobe. Not only no help, but a waste of time.

     

    While looking in the control panel, I came across the default programs choices. One link is Make a File Type Always Open A Specific Program. It appears that all of the extensions that are associated with Photoshop go to open Photoshop Elements Editor. Could I be missing something here?

     

    After installing PSE yesterday, the program is now in my start up and I can go directly to the Organizer.  Within Organizer, when I click on Fix and then edit, I get the horizontal bar saying the Editor workspace is loading. After a very short time it stops, and the Organizer minimizes.  No crash, just no reaction. Does that inspire any suggestions?

     

    Ron

     

    Ron

    viviendo la buena vida   

     

     
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  • hatstead
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    16. hatstead,
    Jun 16, 2012 6:48 AM   in reply to dokeron
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    Ron,

     

    There is an Adobe employee, Brett N, who posts here periodically.

     

    http://forums.adobe.com/people/Brett%20N

     

    It may be productive to contact him here in the forum pages or send him a private message. He seems to know a great deal about the nuts and bolts of this software.

     
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  • dokeron
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    17. dokeron,
    Jun 16, 2012 4:53 PM   in reply to hatstead
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    Thank you sir.  I'll try that....

     

     

    Ron

    viviendo la buena vida  

     

     
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