Our firm is rolling out Windows 7 / Office 2010 32-bit with Adobe Acrobat X and we are using SCCM. Our core image appears fine, but we have encountered an issue where after installing WordPerfect X5, Adobe Acrobat X (Standard or Pro) will no longer recognize word documents when attempting to convert using the "Create PDF" link under the Getting Started column of the quick start splash screen (e.g. batch conversions). Print to PDF still works as expected, as do the first two options of the right-click context menu (Convert to Adobe PDF and Convert to Adobe PDF and EMail), as well as the Save as Adobe PDF from the backstage view of Word, so the converter itself appears intact.
Two odd observations which may be connected?:
1) Even though it was confirmed that the COM Add-in in Word was enabled correctly, saving as PDF from backstage view produced: Acrobat PDFMaker add-in(s) are currently disabled. Do you want to enable the add-in(s) for conversions to PDF? Clicking no still produced the PDF.
2) The third right-click context menu (Combine Supported files in Acrobat...) was also missing after WordPerfect installation. This particular symptom has a specific fix: re-register the regsvr32 "C:\Program Files\Adobe\Acrobat 10.0\Acrobat Elements\ContextMenu.dll"
I have scoured the registry and have not found any differences between an affected machine and a working one. I have reregistered C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMOfficeAddin.dll. I attempted to re-register PDFMWord.dll, but am unable to do so even as an admin using cmd line (I get: The module "C\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMWord.dll" was loaded but the entry point DllRgisterServer was not found. Make sure that "C:\Program Files\Adobe\Acrobat 10.0\PDFMaker\Office\PDFMWord.dll" is a valid DLL or OCX file and then try again.) The only fix is to repair Office 2010 and reboot.
Anyone seen this behavior? Any ideas on a more surgical solution?
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