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M T R Butler
Currently Being Moderated

Problem with sound after Adobe Flash Player 11.3 update

Jun 14, 2012 5:33 AM

I was prompted to run Flash Player 11.3 update this morning (14th June 2012). I run Windows XP Media Center Edition 32 bit and Internet Explorer 8. The sound is crackly and has a sort of echo. I have tried uninstalling and re-installing the latest software with no luck. The problem seems to apply to all sites using Flash Player not just You Tube. 

 
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  • Currently Being Moderated
    Jun 14, 2012 5:44 AM   in reply to M T R Butler

    Same problem for me.

     
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  • Currently Being Moderated
    Jun 14, 2012 4:36 PM   in reply to M T R Butler

    I have a weirder problem with sound: before the update I had 5.1 surround sound, now I get only 2.1 sound... tested Opera, IE, Chrome using latest flash player update

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jun 14, 2012 5:29 PM   in reply to sribnyi

    The engineering team is still hard at work trying to fix the audio problems introduced in 11.3.  Would anyone in this thread be willing to test a build of Flash Player that contains a few changes and additional debug logging functionality?  If so, please contact me directly at ccampbel@adobe.com.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jun 14, 2012 7:52 PM   in reply to M T R Butler

    You guys got lucky then,the adobe causes me to not be able to play any videos..

     
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  • Currently Being Moderated
    Jun 15, 2012 1:02 AM   in reply to Chris Campbell

    Just to let you know I now have surround sound working again with the latest flash player and google chrome, also video issues SO far are working ok...

     

    This had been bugging me a hell of a lot, flash worked ok with IE, however when I wanted to use Google Chrome I only had stereo sound, which had me going through my system

     

    Anyway at the link below scroll down oyu will see a list of flash players click the top one... Then unzip the file. make sure you install the 64bit version for Windows 7 64 Bit.

     

    Then type this into the chrome task bar.

     

    Chrome:plugins

     

    On the right hand side click on the details, you will now see a list...

     

    Under flash you will see 2 different flash plugins.

     

     

    Name:Shockwave Flash

     

     

    Description:Shockwave Flash 11.3 r300

     

     

    Version:11,3,300,257

     

     

    Location:C:\Users\Kirk\AppData\Local\Google\Chrome\Application\20.0.1132.34\gcs wf32.dll

     

     

    Type:NPAPI

     

     

    Enable

     

    MIME types:
    MIME typeDescriptionFile extensions
    application/x-shockwave-flashAdobe Flash movie
    .swf
    application/futuresplashFutureSplash movie
    .spl

     

    Name:Shockwave Flash

     

     

    Description:Shockwave Flash 11.2 r202

     

     

    Version:11,2,202,233

     

     

    Location:C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_233.dll

     

     

    Type:NPAPI

     

     

    Disable

     

    MIME types:
    MIME typeDescriptionFile extensions
    application/x-shockwave-flashAdobe Flash movie
    .swf
    application/futuresplashFutureSplash movie
    .spl

    Disable

     

    As you can see disable top one, now all your video and sound issues will be fixed.

     

    Hope this helps...

     

    This will also work with I.E. issues...

     

    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html#main_Archived_Flash_Player_versions_for_developers

     
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  • Currently Being Moderated
    Jun 15, 2012 9:57 AM   in reply to Formula1Dragon

    I'm still with XP SP3 (need for colorimeter HCFR and Chromapure)...but tank you very much.

     

    Date: Fri, 15 Jun 2012 02:03:24 -0600

    From: forums@adobe.com

    To: mike.quasar@hotmail.fr

    Subject: Re: Problem with sound after Adobe Flash Player 11.3 update Problem with sound after Adobe Flash Player 11.3 update

     

     

     

     

     

     

          

               

               

               

        Re: Problem with sound after Adobe Flash Player 11.3 update

     

     

        created by Formula1Dragon in Using Flash Player - View the full discussion

     

     

     

    Just to let you know I now have surround sound working again with the latest flash player and google chrome, also video issues SO far are working ok... This had been bugging me a hell of a lot, flash worked ok with IE, however when I wanted to use Google Chrome I only had stereo sound, which had me going through my system Anyway at the link below scroll down oyu will see a list of flash players click the top one... Then unzip the file. make sure you install the 64bit version for Windows 7 64 Bit. Then type this into the chrome task bar. Chrome:plugins On the right hand side click on the details, you will now see a list... Under flash you will see 2 different flash plugins.  Name:Shockwave Flash  Description:Shockwave Flash 11.3 r300  Version:11,3,300,257  Location:C:\Users\Kirk\AppData\Local\Google\Chrome\Application\20.0.1 132.34\gcs wf32.dll  Type:NPAPI   Enable MIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.spl Name:Shockwave Flash  Description:Shockwave Flash 11.2 r202  Version:11,2,202,233  Location:C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_233.dll  Type:NPAPI   Disable MIME types:MIME typeDescriptionFile extensionsapplication/x-shockwave-flashAdobe Flash movie.swfapplication/futuresplashFutureSplash movie.splDisable  Always allowed As you can see disable top one, now all your video and sound issues will be fixed. Hope this helps... This will also work with I.E. issues...    http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html#main_Archived_Flash_Player_versions_for_developers

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Problem with sound after Adobe Flash Player 11.3 update

         To unsubscribe from this thread, please visit the message page at Re: Problem with sound after Adobe Flash Player 11.3 update. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Using Flash Player by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    Jun 15, 2012 10:24 AM   in reply to Formula1Dragon

    I tried this, it doesn't fix the clicking noise

     
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  • Currently Being Moderated
    Jun 15, 2012 10:25 AM   in reply to Chris Campbell

    Any news on when this might be fixed?  Will reverting to an earlier version help?  Thanks!

     
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  • Currently Being Moderated
    Jun 15, 2012 10:34 AM   in reply to milly_molly_mandy

    Earlier version in good (you must erase all Adobe Flash Player 11.3): Old Version of Adobe Flash Player 11.2.202.235 (Non-IE) Download - OldApps.com

    Date: Fri, 15 Jun 2012 11:25:21 -0600

    From: forums@adobe.com

    To: mike.quasar@hotmail.fr

    Subject: Re: Problem with sound after Adobe Flash Player 11.3 update Problem with sound after Adobe Flash Player 11.3 update

     

     

     

     

     

     

          

               

               

               

        Re: Problem with sound after Adobe Flash Player 11.3 update

     

     

        created by milly_molly_mandy in Using Flash Player - View the full discussion

     

     

     

    Any news on when this might be fixed?  Will reverting to an earlier version help?  Thanks!

     

     

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Problem with sound after Adobe Flash Player 11.3 update

         To unsubscribe from this thread, please visit the message page at Re: Problem with sound after Adobe Flash Player 11.3 update. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Using Flash Player by email or at Adobe Forums

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jun 15, 2012 4:38 PM   in reply to NICO-1971

    We're still working on this issue.  Does anyone on this thread use Sandboxie?

     

    In the interim, I'd suggest reverting back to a previous version of the player.

     

    How do I revert to a previous version of Flash Player?

     
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  • Currently Being Moderated
    Jun 18, 2012 8:56 AM   in reply to etherealwing

    @etherealwing, do you use Firefox? I'm having the same exact problem. Youtube videos won't play, and other various flash-involved things won't work for me. However, they will work for me on Google Chrome, so I guess I'll either use that in the mean time or revert back to an older version.

     
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  • Currently Being Moderated
    Jun 18, 2012 1:05 PM   in reply to M T R Butler

    Running the same system and got the same issue. Sound distorted and echoing at first thought it was my desktop speakers and tested them on a laptop - worked fine. Then googled the issue and got this forum.

     

    Shame this can't be fixed given the number of users that appear to be having issues. Rolled back to 11.2 for IE and all working fine again now. Took a while to do uninstall properly though and previous versions should be easier to access from the site not via zip files and having to do manual installs.

     
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  • Currently Being Moderated
    Jun 18, 2012 1:25 PM   in reply to M T R Butler

    I was having the same issue under xp.  I rolled back to 10.3 and it's working now. Whew! The worst part was identifying the issue.  I blamed the poor guys at real audio since i had just applied an update and that's when i noticed i could no longer use youtube.

     
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  • Currently Being Moderated
    Jun 19, 2012 5:15 PM   in reply to Chris Campbell

    Yeah chris thanks I finally got a good clean uninstall and went back to 11.2 but even now sound only works with ie (on youtube and hulu) (lost sound on aol flash vids though)(no big  deal for now) But I atleast got sound on pay sites.thanks hope you get it fixed soon because i was more of a goggle crome user.Just make sure to restart comp before trying to reinstall 11.2.By the way it mostly seems like a Vista 32bit prob(thats what i got).

     
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  • Currently Being Moderated
    Jun 21, 2012 12:21 AM   in reply to etherealwing

    I, too, can no longer see any videos with the current version

     
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  • Currently Being Moderated
    Jul 6, 2012 10:17 AM   in reply to M T R Butler

    I had this problem to of wondering why the sound of my video playback had a very annoying echo when I tried to watch a movie.

    I am currently using Windows XP Professional with Flash Player 11 installed but this may work with whatever OS you have with flash player it can't hurt to try.

     

    Click:Start

    Click: Control Panel

    Click: Sounds and Audio Devices Icon (note keep this panel open while working on the below process)

    Next:The sound and audio properties panel will open

            across the top there are tabs Click: Audio

            the top section will say sound playback Click: Advanced

    Next:The panel that shows the most likely speaker setup will appear

    Click:Performance Tab and the audio playback panel will appear

    Now here you may have to use the process of elemination but I have fiddled

    with my settings and this is what worked for me.

    Set the hardware acceleration to the second hashmark from none

    Next set the Sample Rate Conversion Quality to the middle hashmark Click: OK

    Next Click:Volume the volume control panel will appear it has five sections and each section

    is named across the top along the bottom of each section there is a box named mute click the box below the section

    named Line In and again in section named CD Player leave the other boxes unchecked.Click:OK then try playing your

    video or movie again.

     

    Disclaimer:The information here is not at all a substitute of professional or computer tech it is based solely on personal experience

    if the above does not help seek technical help.

     
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