Once again I get a notice that I need to update my flash player and sure enough it will not work correctly! This has been the case the last few updates! I installed it for my Windows 7 64 bit system running fiirefox and every application continues to tell me I need to upgrande my flash player as if I have not installed it! My Facebook games will not load at all and just freeze on the opening screen. If I unistall adn reinstall it restart and all the usual fixes nothing changes.
When will the issue be fixed this time?
Could you please let us know which version of Flash Player is installed in your computer by accessing the following link: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
I had uninstalled and reinstalled several times before writing to you. I followed the steps in the above link including downloading the uninstaller and using it and reinstalling. I still see nothing on the link aboves page. There is nothing but white area. I opened my Chrome browser then and went to the link and could see the video but as soon as I try to play a game flash crashes. i did check to make sure my Chrome has the lastest update and it seems to but now it's crashing as well which has never happened before.
In my Firefox browser the flash player file that comes up for the download automatically is 11.3.300.257 and when I click the link on the first page to get the download and the next page comes up (the one that you get the "save file" box on ) there is a bar at the top that says preparing installation please wait. The save file box comes up and is highlighted long before the please wait bar goes away. I have waited until it disappears and tried not waiting and it makes no difference.
I am trying to include every detail so that you may get a clue as to what this problem may be related to.
Any ideas on what to try to fix this PLEASE let me know as soon as you can! I have followed every step i can find on the Adobe site to solve the issue and nothing is helping.
Flash Player is already preinstalled in Chrome; you cannot update or install it on Chrome.
For Firefox, try the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header
Actually I was referring to the information on the Adobe site on how to make sure your Chrome has been updated. They have step by step instruction on opening Chrome, going to tools and bringing up About Chrome. When you do that a box pops up and shows you whether or not Chrome is up to date, mine is.
I will try your suggestion for Firefox and let you know if it helps. I can't even use Google maps right now and I prefer Firefox so it is aggravating!!!
I went to the link you enclosed in your post and realized it was a link to a download I had tried several times the first day. I did it again though after using the uninstaller. Nothing has changed. I still do not have a flash player on my Firefox browser. My Chrome browser flash player works for awhile then crashes.
I am assuming there is some conflict with something that the last version of flash worked fine with. The problem is how to figure out what this is! I see on the Adobe site forum that I am far from the only person having this issue, there are hundreds of us and I am hoping that this will encourage Adobe to figure it out quickly because like most of us, my life revolves around my computer and when it isn't working it is a BIG problem.
BTW my desktop is working fine with the update so far with Firefox and Chrome.
I'm having the same problem. I've tried removing and installing Flash and Firefox several times. I don't know who the culprit is since both Firefox and Flash updated today.
I can't see anything if I go to the link where the version number is supposed to display.
On Facebook, none of the games work.
I have Windows 7 64bit as well.
Could you please tell me how you went back to the 11.2 version, cause I want that also. I uninstalled everything already using the instructions and uninstaller. I have downloaded the right zip file (fp_188.8.131.52_archive) from the archive already. Now my only problem is which installer or .exe file to use for my system....??
I have Vista 32 bits with Firefox 13.
Thanks in advance...
For Firefox users, please see this FAQ for solutions to the problems that you are encountering with Flash Player 11.3
If you are not encountering the RealPlayer conflict (described in the FAQ above), we recommend reverting back to a previous version of Flash Player. See this FAQ for instructions for reverting back to either 11.2 or 10.3.
Unfortunately that doesn't sort all problems for me so I want to revert to a previous version yes.
I read and executed that FAQ also until the installing part, because
I don't know what installer or .exe file to use out of the ZIP archive.... It's not that clear in your FAQ...
I have Vista 32 bits with Firefox
Yesss thank you, that was the (simple) answer I was lookin' for!
I used the .exe file though for the adobe skin in stead of the windows installer skin
After using the uninstall FAQ and tool, installing the previous version gave no problem whatsoever. And it seems that ALL problems on both my systems vanished.
So it's pretty safe to conclude the newest plugin gave the trouble.....
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