I had uninstalled and reinstalled several times before writing to you. I followed the steps in the above link including downloading the uninstaller and using it and reinstalling. I still see nothing on the link aboves page. There is nothing but white area. I opened my Chrome browser then and went to the link and could see the video but as soon as I try to play a game flash crashes.  i did check to make sure my Chrome has the lastest update and it seems to but now it's crashing as well which has never happened before.

In my Firefox browser the flash player file that comes up for the download automatically is 11.3.300.257 and when I click the link on the first page to get the download and the next page comes up (the one that you get the "save file" box on ) there is a bar at the top that says preparing installation please wait. The save file box comes up and is highlighted long before the please wait bar goes away. I have waited until it disappears and tried not waiting and it makes no difference.

I am trying to include every detail so that you may get a clue as to what this problem may be related to.

Any ideas on what to try to fix this PLEASE let me know as soon as you can! I have followed every step i can find on the Adobe site to solve the issue and nothing is helping.

Actually I was referring to the information on the Adobe site on how to make sure your Chrome has been updated. They have step by step instruction on opening Chrome, going to tools and bringing up About Chrome. When you do that a box pops up and shows you whether or not Chrome is up to date, mine is.

I will try your suggestion for Firefox and let you know if it helps. I can't even use Google maps right now and I prefer Firefox so it is aggravating!!!