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Thelothian
Thelothian
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Indesign CS5.5 / CS6 crash under Mountain Lion DP4

Jun 14, 2012 3:18 AM

Hi all

I've a "developer mac" at my office, where we're testing Mountain Lion. On this computer we also have two Adobe installations (CS5.5 and CS6). Until the last OS update, all Adobe applications seem to run without any problem worthy of note.

After upgrading to Mountain Lion DP4, both versions of Indesign have started to have a very annoying problem.

Package creation and deletion of a page crash the program.

It seems the crash is caused by the warning dialog that Indesign would be opened before any of the operations described above (the classic window with the warning sign).

This is the crash log (only the interesting part):

 

 

Process:         Adobe InDesign CS6 [1856]
Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier:      com.adobe.InDesign
Version:         8.0.0.370 (8000)
Code Type:       X86 (Native)
Parent Process:  launchd [205]
User ID:         502

Date/Time:       2012-06-14 12:08:51.360 +0200
OS Version:      Mac OS X 10.8 (12A239)
Report Version:  10

Interval Since Last Report:          38738 sec
Crashes Since Last Report:           9
Per-App Interval Since Last Report:  33673 sec
Per-App Crashes Since Last Report:   8
Anonymous UUID:                      F499ED7E-8ADB-4CFC-80C2-77AA055AE547

Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000003

VM Regions Near 0x3:
--> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
    __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

Thread 0 Crashed:: Main Thread  Dispatch queue: com.apple.main-thread
0   com.apple.HIServices               0x95e2eec0 ISPixMap::CalculateBoundary(Rect&) const + 918
1   ???                                0xffffffff 0 + 4294967295

 

 

 

The crashed thread is the same in both cases; when trying to export to package or when trying to delete a page from layout (blank or full, no matter). Anyone has already encountered the same problem? Any idea about it?

Thank you.

 

M.

15988 Views   30 Replies   Latest reply: thiphino, Sep 17, 2012 7:31 AM
 
Replies
  • Wayne Guy
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    1. Wayne Guy,
    Jun 14, 2012 2:08 PM   in reply to Thelothian
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    Amen. Having exactly the same issue. Short term fix for me is to delete everything on the page before deleting it.

     

    Updating links is crashing ID as well.

     
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  • Thelothian
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    2. Thelothian,
    Jun 15, 2012 12:24 AM   in reply to Wayne Guy
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    Mmmm sometimes empty the pages is not enough. If you want to be sure I've found a temporary workaround...

     

    1 - Deleting pages: select menu Layout -> Pages -> Delete Pages

         enter the page you want to delete and press Delete using ALT+click.

         This works also with the small trashcan icon on layout pane. Press it with ALT+click. No dialog box appears, no crash.

     

    2 - Creating Package: deselect Include Font and confirm. No dialog box appears, no crash.

     

    Maybe if you use ALT+click when updating links you'll avoid the crash. I'll try...

     
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  • Peter Spier
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    3. Peter Spier,
    Jun 15, 2012 2:53 AM   in reply to Thelothian
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    Do you run Suitcase?

     
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  • Peter Spier
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    4. Peter Spier,
    Jun 15, 2012 2:54 AM   in reply to Peter Spier
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    Or any other third-party plugins?

     
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  • Thelothian
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    5. Thelothian,
    Jun 15, 2012 5:16 AM   in reply to Peter Spier
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    Yes i'm running Suitcase Fusion (latest version with CS6 plugins). This is the only external plugin I installed.

    But I've already tried to use another font manager. It was the first test I made, once discovered this problem... I've tried FontXplorer but the bug remains. Tried Fontcase, but nothing change...

     
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  • Bob Levine
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    6. Bob Levine,
    Jun 15, 2012 5:20 AM   in reply to Thelothian
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    You do realize of course this could easily be an Apple bug.

     

     

     

    Try the Apple Developer forums.

     

     

     

    Bob

     
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  • Peter Spier
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    7. Peter Spier,
    Jun 15, 2012 5:44 AM   in reply to Thelothian
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    Did you try removing, not just disabling the Suitcase plugin?

     
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  • Thelothian
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    8. Thelothian,
    Jun 15, 2012 5:51 AM   in reply to Bob Levine
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    Bob Levine wrote:

     

    You do realize of course this could easily be an Apple bug.

     

     

     

    Try the Apple Developer forums.

     

     

     

    Bob

    I think Apple has deprecated some OS functions that ID still want to use.

    IMHO many of similar problems will disappear definitively when InDesign will be rewritten completely in Cocoa...

    It seems that InDesign is the only application that has not implemented the changes made on Photoshop and Illustrator, like a more modern UI and 64bit code...

     

    However I'll try to ask this in the ADC forum.

     
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  • Thelothian
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    9. Thelothian,
    Jun 15, 2012 5:51 AM   in reply to Peter Spier
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    Peter Spier wrote:

     

    Did you try removing, not just disabling the Suitcase plugin?

    Yep. Nothing changes.

     
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  • Bob Levine
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    10. Bob Levine,
    Jun 15, 2012 5:57 AM   in reply to Thelothian
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    I wouldn’t argue that at all.

     

     

     

    Bob

     
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  • Thelothian
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    11. Thelothian,
    Jun 15, 2012 7:22 AM   in reply to Bob Levine
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    Bob Levine wrote:

     

    I wouldn’t argue that at all.

     

     

     

    Bob

    Agree... I'm just an incurable optimist.

     
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  • mortenosx
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    12. mortenosx,
    Jun 18, 2012 6:04 AM   in reply to Wayne Guy
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    "Updating links is crashing ID as well."

     

    Remove the Search for Missing Links in This Folder - fix the problem

     
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  • Wayne Guy
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    13. Wayne Guy,
    Jun 18, 2012 8:46 PM   in reply to mortenosx
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    Thanks for response MortenOSX, but I don't understand your suggestion. Can you elaborate?

     

    Also, does ID6 in DP4 crash for you when you export to PDF?

     

    I rolled back to DP3 where everything works fine but I see there's another Developer update today. I might try that to see if it works, but later.

     
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  • mortenosx
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    14. mortenosx,
    Jun 18, 2012 11:08 PM   in reply to Wayne Guy
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    REMOVE checkmark in Remove the Search for Missing Links in This Folder.

    Update image one by one

    Skærmbillede 2012-06-19 kl. 08.00.15.png

     
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  • caseyctg
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    15. caseyctg,
    Jun 22, 2012 9:15 AM   in reply to Thelothian
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    I am having the same issues with ML DP4 and Indesign CS6.

     

    ANYTIME a warning dialog pops up, it crashes my indesign. I wonder if this bug actually has to do with the ML's dialog class, or warning dialog class to be more specific.

     
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  • Marko272
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    16. Marko272,
    Jun 28, 2012 11:41 AM   in reply to Thelothian
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    - power off mac and turn back on while holding down Command + R (dont do it on an external keyboard just to be safe)

     

    - choose the re-install Lion option (I'm sure there is another way to re-install Lion, this is just the way I did it, not saying its the best or only method)

     

    - DO NOT INSTALL MACBOOK (Mid 2012) Software Update 1.0 - THIS SCREWS ADOBE UP!

     
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  • caseyctg
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    17. caseyctg,
    Jun 28, 2012 2:36 PM   in reply to Marko272
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    Thx the recent ml update fixed it

     

    Sent from my iPhone

     
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  • stressielu
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    18. stressielu,
    Jul 5, 2012 9:29 PM   in reply to caseyctg
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    Just reporting the same bug.

     
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  • alitaliano
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    19. alitaliano,
    Jul 12, 2012 3:38 AM   in reply to caseyctg
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    See here :

    http://forums.adobe.com/thread/1024105

     
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  • warrendrumm
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    20. warrendrumm,
    Jul 26, 2012 3:39 AM   in reply to alitaliano
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    Since installing Mountain Lion yesterday, my CS6 Illustrator and Photoshop are working fine - HOWEVER, my Indesign is not. It is crashing at the opening stage when the Indesign graphic appears. Causing me major problems with work today. Does anyone else have the problem, or does anyone know of a fix?? Thanks

     
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  • Vikrant Rai
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    21. Vikrant Rai,
    Jul 26, 2012 3:56 AM   in reply to warrendrumm
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    I think that this might be the same issue as reported in this KB doc:

     

    Please take a look at the published article and see if the steps and the files work for you.

     

    http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html

     

    Let us know if it helps.

     
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  • TintinATL
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    22. TintinATL,
    Jul 26, 2012 11:08 AM   in reply to warrendrumm
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    Having the same problem. Installed Mountain Lion and now InDesign CS6 won't open – it crashes right after the opening splash graphic appears. I have completely uninstalled InDesign and re-installed, but that didn't help. InDesign CS4 works fine but, of course, I can't open more recent docs with that.

     

    (I don't think the suggestion above, from Vikrant Rai, addresses this problem. I tried to run the script provided there but it wouldn't run saying "This is not required in Mac OS 10.8.)

     

    So I too am stuck with an unusable InDesign CS6... any suggestions?

     
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  • Peter Spier
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    23. Peter Spier,
    Jul 26, 2012 11:11 AM   in reply to TintinATL
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    We could maybe tell more from a crash report. Post it on pastebin.com and put a link here...

     
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  • Paul Sirmon
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    24. Paul Sirmon,
    Aug 13, 2012 8:45 AM   in reply to Peter Spier
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    Did anyone get the crashing issue sorted out? I'm having the issue still on MacOSX10.8 and CS6. It seems I have uninstalled and reinstalled InDesign more times than should be necessary. There doesn't seem to be a solid reason why it's not working. One day it works fine, the next it doesn't.

     
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  • Peter Spier
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    25. Peter Spier,
    Aug 13, 2012 8:51 AM   in reply to Paul Sirmon
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    Did you follow the steps in the link from post 21?

     
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  • Paul Sirmon
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    26. Paul Sirmon,
    Aug 13, 2012 9:00 AM   in reply to Peter Spier
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    I did not because of post 22 saying it didn't address the problem. It seems to be for 10.7.4 and I'm running 10.8.

     
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  • Peter Spier
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    27. Peter Spier,
    Aug 13, 2012 9:18 AM   in reply to Paul Sirmon
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    OK, right. I think that's correct.

     

    Please start a new thread, giving full details, and post your crash report on Pastebin.com -- not in this forum -- and put a link to it in your new post.

     
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  • Paul Sirmon
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    28. Paul Sirmon,
    Aug 13, 2012 10:29 AM   in reply to Peter Spier
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    I created a new post, but I guess I don't know how to find the crash report. Here's the link to the new post: http://forums.adobe.com/message/4617507#4617507

     
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  • twygally
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    29. twygally,
    Sep 13, 2012 7:06 AM   in reply to mortenosx
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    Thank you mortenosx; that fixed the link issue I was having!

     
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  • thiphino
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    30. thiphino,
    Sep 17, 2012 7:31 AM   in reply to Thelothian
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    This solution worked for me.

    http://d43.me/blog/1370/fix-for-applications-crashing-on-startup-in-mo untain-lion/

     
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