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Exit Code: 34

May 17, 2012 6:47 AM

When installing CS6.  It perpare to install and gets to 2% then gives the following:

 

Exit Code: 34  -------------------------------------- Summary -------------------------------------- 

- 1 fatal error(s), 0 error(s), 0 warning(s)    FATAL: Payload

'{E2286898-049D-43EF-AA30-0A93E3744AC3}

Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.0.98.0'

information not found in Media_db.

Any ideas?

I have run CS cleaner and rebooted several times.

 
Replies
  • Currently Being Moderated
    May 17, 2012 9:09 AM   in reply to rickrules

    That's as useless as testicles to an Eunuch. You need to provide system info and the full log.

     

    Mylenium

     
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  • Currently Being Moderated
    May 17, 2012 10:37 AM   in reply to Mylenium

    Mylenium - The second part of your response is all you needed to state. The first part was kind of not keeping in the spirit of being a helpful forum participant. Can you explain how to provide system info and the full log...for those not as savvy at those things? Thanks!

     
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  • Currently Being Moderated
    May 17, 2012 1:09 PM   in reply to dlawter

    You can find details on how to review your installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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  • Currently Being Moderated
    May 17, 2012 1:21 PM   in reply to Jeff A Wright

    Hi Rickrules,

     

    Have you installed some prerelease/beta builds on your machine? If yes do you have CS5 or CS5.5 products installed on your machine ??

     
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  • Currently Being Moderated
    Jun 4, 2012 11:32 PM   in reply to rickrules

    I been getting this same problem tried redownloading a newer intilation but still ran into that same problem

     

    BUT

    when I ran the installer i "unchecked" Adobe Illustrator CS6 all the other applcation installed with no propblem

     

    so now i am going to finguer out a way to ger Illustrator installed

     
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  • Currently Being Moderated
    Jun 8, 2012 1:02 PM   in reply to ooshdah1

    uninstall beta cs6 photoshop

    use cleaner tool and manually delete folders related to cs6 photoshop

    cleaner tool can be downloaded in here: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    for WINDOWS

    create new admin account in CONTROL PANEL

    make sure that account  created is ADMINISTRATOR

    windows logo on keyboard+R ( run tab appear) type MSCONFIG

    go to service tab and check the HIDE ALL MICROSOFT SERVICE BOX

    then click disable all

    restart computer and LOGIN using the NEW ACCOUNT

    use your download or disc to install product again

     

    for MAC

    go to system preferences

    unlock to create new admin account

    make sure that account  created is ADMINISTRATOR

    click apple icon in the top left on the screen to LOGOUT current account

    then install photoshop using disc or download

     

    After download and install if w/o error logout on the new account been setup

    then login back to the default account

     
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  • Currently Being Moderated
    Jun 15, 2012 5:59 AM   in reply to rickrules

    Had the same error on Mac OS X 10.7 (all adobe products properly uninstalled before).

    Fixed it by deleting the "Adobe" folders in both ApplicationSupport locations:

    1) "/Library/Application Support"

    2) "/~/Library/Application Support"

    You should create backups of these folders before, of course.

     
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  • Currently Being Moderated
    Aug 27, 2012 7:55 PM   in reply to rickrules

    Let me tall you the answer: delete all files from \Program Files\Common Files\Adobe

     
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  • Currently Being Moderated
    May 30, 2013 5:32 AM   in reply to was263

    I deleted the adobe folders.  It worked for Photoshop and I have it installed again.  However, now my dreamweaver cs6 won't work.  When I try to install it, I get "Administrator privileges are required to install."

     

    Really frastrated with the new app manager/cs6 installs. 

     
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  • kglad
    72,235 posts
    Jul 21, 2002
    Currently Being Moderated
    May 30, 2013 5:47 AM   in reply to edgeones77

    right click your setup file and click "run as administrator".

     
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  • Currently Being Moderated
    May 30, 2013 6:07 AM   in reply to edgeones77

    I was finally able to get them working again.

     

    I ended up uninstalling photoshop cs6, running the cleaner for all cloud apps, reinstalling adobe application manager, then reinstalling both dw and ps cs6.  They both seem to be running fine once again.   Whew!

     
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