No Sound or Video in Firefox 13 after Flash Player 11.3 Update

[Guest]

I'm sort of having the same problem as well. Only I'm getting no sound or video from any site using flash. Not in any screen size option.

Windows 7 x64 Pro

AMD FX(tm)-8120 Eight-Core

FF 6.0.2 (working in IE8.0.7601.17514)

I've tried all the fixes I could find.

Installed plugins:

     Wacom Dynamic Link Library 1.1.0.5

     2007 Microsoft Office system 12.0.4518.1014

     Adobe Acrobat 9.5.1.283

     Google Update 1.3.21.111

     Java Deployment Toolkit 6.0.310.5 6.0310.5

     Java(TM) Platform SE 6 U31 6.0.310.5

     Microsoft Office 2003 11.0.8161.0

     Quicktime Plug-in 7.7.1 7.7.1.0

     Shockwave Flash 11.3.300.257

     Silverlight Plug-In 5.1.10411.0

     Windows Live Photo Galler 15.4.3508.1109

[michaelm84643004]

Same issue - Windows7 x64 - After getting notification of the update went to 11.3 and it completely stopped for me in Firefox 13.  I did also get notifications about the Real Player plugin - but even disabled Flash would not work.

I would get a white screen, flash of video then white - no audio - nothing.

Worked fine in IE9 and Chrome. 

Tried all the suggestions for troubleshooting - nothing.  Went back to 11.2.202.235 and it's working fine in Firefox.  Turning off updates. 

[jeromiec83223024]

I branched this into a new discussion so that we can talk about it without all of the other noise.

Thanks for listing your plug-ins.  I really need all of the information from about:support and about:plugins to get a complete view of what might be going on.  RealPlayer for instance, shows up in Extensions -- which is only visible from about:support.  There may be other Extensions that cause problems that we haven't tracked down yet, which is why I'm trying to collect infromation from folks.

To do this, simply type about:support in the Address Bar in Firefox, and hit Enter.  Click the Copy All To Clipboard button, then just paste into a forum response.  The plug-in info is probably sufficient -- I don't see anything crazy here.

If this is RealPlayer Browser Record, disabling the plug-in probably isn't enough.  Mozilla attempted to block it as a fix, but it only seems to have fixed a fraction of the people seeing the problem.  Last time I checked, they were investigating whether or not they could make additional blocks to mitigate this.

In the meantime, you'll need to do all of the following if the issue is RealPlayer:

    Launch RealPlayer

    Click the RealPlayer icon in the upper left corner of the window and choose Preferences.

    Choose Download & Recording from the left hand panel

    Uncheck "Enable Web Download & Recording for these installed browsers"

    Click OK and close RealPlayer

    Restart Firefox

Anyway, if that doesn't work, we made a bunch of other changes to Flash Player 11.3, including extending support for Hardware Acceleration to older video cards. 

Disabling hardware acceleration would be a good, quick sanity check there. 

You can find the instructions in the troubleshooting steps here:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

[Guest]

Application Basics

Name	Firefox
Version	6.0.2
User Agent	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
Profile Directory	Open Containing Folder
Enabled Plugins	about:plugins
Build Configuration	about:buildconfig

Extensions

Adblock Plus	2.0.3	true	{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Internet Video Downloader	2.0.0.8	false	{B728AB94-9BC7-49b7-B76A-422BB31B2FD0}
Java Console	6.0.21	false	{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
Java Console	6.0.22	false	{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console	6.0.23	false	{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console	6.0.24	false	{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console	6.0.31	false	{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}

Modified Preferences

accessibility.typeaheadfind.flashBar	0
browser.history_expire_days.mirror	180
browser.history_expire_days_min	30
browser.places.importBookmarksHTML	false
browser.places.smartBookmarksVersion	2
browser.startup.homepage	www.google.com
browser.startup.homepage_override.buildID	20110902133214
browser.startup.homepage_override.mstone	rv:6.0.2
browser.tabs.loadInBackground	false
extensions.lastAppVersion	6.0.2
network.cookie.prefsMigrated	true
places.database.lastMaintenance	1339688106
places.history.expiration.transient_current_max_pages	514806
places.last_vacuum	1298690159
print.print_printer	\\WEATHERHUB\HP Universal Printing 1100 PCL 5 (v5.1)
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_bgcolor	false
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_bgimages	false
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_command
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_downloadfonts	false
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_edge_bottom	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_edge_left	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_edge_right	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_edge_top	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_evenpages	true
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_footercenter
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_footerleft	&PT
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_footerright	&D
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_headercenter
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_headerleft	&T
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_headerright	&U
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_in_color	true
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_margin_bottom	0.5
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_margin_left	0.5
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_margin_right	0.5
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_margin_top	0.5
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_oddpages	true
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_orientation	1
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_page_delay	50
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_pagedelay	500
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_paper_data	1
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_paper_height	11.00
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_paper_size_type	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_paper_size_unit	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_paper_width	8.50
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_reversed	false
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_scaling	1.00
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_shrink_to_fit	true
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_to_file	false
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_unwriteable_margin_bottom	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_unwriteable_margin_left	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_unwriteable_margin_right	0
print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).print_unwriteable_margin_top	0
privacy.cpd.downloads	false
privacy.cpd.history	false
privacy.cpd.sessions	false
privacy.sanitize.migrateFx3Prefs	true
privacy.sanitize.timeSpan	0
security.warn_viewing_mixed	false

Graphics

Adapter Description	NVIDIA GeForce 7900 GT/GTO
Vendor ID	10de
Device ID	0291
Adapter RAM	512
Adapter Drivers	nvd3dumx,nvd3dum
Driver Version	8.17.12.5896
Driver Date	7-9-2010
Direct2D Enabled	false
DirectWrite Enabled	false (6.1.7601.17789)
ClearType Parameters	ClearType parameters not found
WebGL Renderer	Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows	1/1 Direct3D 9

I'm not seeing RealPlayer. I am also use FireFox 6.0.2. I'm not interested in updating due to some of the changes Mozilla has made recently.

[jeromiec83223024]

Cool, I wsa initially suspicious of Arcsoft Video Downloader, but it doesn't work in current Firefox versions, so I'm guessing that's not it.

Have you tried disabling Hardware Acceleration?  Instructions are included in this troubleshooting guide.  It would be a good, quick sanity check and would narrow things down quite a bit.

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

[eraser216]

Hi, I'm experiencing exactly the same problem, after the latest Flash Player update it stopped working on Firefox, Opera and IE are working fine.

HTML5 Videos are working perfectly.

Just a big white space where nothing happens. The taskmanager shows two instances of the flash-player plugin with different values of memory usage, one with 33 MB and one with 7 MB.

Mysteriously it seems to be that this problem appears on only a few computers. It's nearly impossible to find something about this problem over the common search engines, only old hits that go back up to 2005.

I've already tried some things like completely reinstalling Firefox and the Flash Player. Nothing changed.

Disabling the hardware acceleration also had no effect.

This is my machine: http://www.sysprofile.de/id144734

Everything should be up to date.

about:support tells this:

Allgemeine Informationen

Name	Firefox
Version	13.0.1
User-Agent	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profilordner	Ordner anzeigen
Aktivierte Plugins	about:plugins
Build-Konfiguration	about:buildconfig
Absturzberichte	about:crashes
Speicherverwendung	about:memory

Erweiterungen

ClickPotatoLite Component	10.0.668.0	false	ClickPotatoLite@ClickPotatoLite.com
RealPlayer Browser Record Plugin	15.0.4	false	{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}

Wichtige modifizierte Einstellungen

accessibility.typeaheadfind.flashBar	0
browser.cache.disk.capacity	1048576
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size_cached_value	1048576
browser.places.smartBookmarksVersion	3
browser.startup.homepage_override.buildID	20120614114901
browser.startup.homepage_override.mstone	13.0.1
extensions.lastAppVersion	13.0.1
gfx.direct3d.prefer_10_1	true
network.cookie.prefsMigrated	true
places.history.expiration.transient_current_max_pages	104858
plugin.expose_full_path	true
privacy.popups.showBrowserMessage	false
privacy.sanitize.migrateFx3Prefs	true

Grafik

Karten-Beschreibung	NVIDIA GeForce GTX 470
Vendor-ID	0x10de
Geräte-ID	0x06cd
Karten-RAM	1279
Karten-Treiber	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Treiber-Version	8.17.13.142
Treiber-Datum	5-15-2012
Direct2D aktiviert	true
DirectWrite aktiviert	true (6.1.7601.17789)
ClearType-Parameter	ClearType-Parameter nicht gefunden
WebGL-Renderer	Google Inc. -- ANGLE (NVIDIA GeForce GTX 470) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU-beschleunigte Fenster	1/1 Direct3D 10
AzureBackend	direct2d

JavaScript

Inkrementelle GC	1

Bibliotheken-Versionen

	Minimal vorausgesetzte Version	Verwendete Version
NSPR	4.9	4.9
NSS	3.13.4.0 Basic ECC	3.13.4.0 Basic ECC
NSS Util	3.13.4.0	3.13.4.0
NSS SSL	3.13.4.0 Basic ECC	3.13.4.0 Basic ECC
NSS S/MIME	3.13.4.0 Basic ECC	3.13.4.0 Basic ECC

and about:plugins says this:

Aktivierte Plugins

Erfahren Sie mehr über Browser-Plugins auf mozilla.org.

Updates für installierte Plugins finden Sie auf mozilla.com/plugincheck.

Hilfe zum Installieren von Plugins ist verfügbar auf plugindoc.mozdev.org.

---

Shockwave Flash

Datei: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_257.dll

Version: 11.3.300.257

Shockwave Flash 11.3 r300

application/x-shockwave-flash	Adobe Flash movie	swf
application/futuresplash	FutureSplash movie	spl

Shockwave for Director

Datei: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll

Version: 11.6.5.635

Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635

application/x-director

Shockwave Movie

dir,dxr,dcr

Silverlight Plug-In

Datei: C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll

Version: 5.1.10411.0

5.1.10411.0

application/x-silverlight	npctrl	scr
application/x-silverlight-2

Adobe Acrobat

Datei: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll

Version: 10.1.3.23

Adobe PDF Plug-In For Firefox and Netscape 10.1.3

application/pdf	Acrobat Portable Document Format	pdf
application/vnd.adobe.pdfxml	Adobe PDF in XML Format	pdfxml
application/vnd.adobe.x-mars	Adobe PDF in XML Format	mars
application/vnd.fdf	Acrobat Forms Data Format	fdf
application/vnd.adobe.xfdf	XML Version of Acrobat Forms Data Format	xfdf
application/vnd.adobe.xdp+xml	Acrobat XML Data Package	xdp
application/vnd.adobe.xfd+xml	Adobe FormFlow99 Data File	xfd

VLC Web Plugin

Datei: C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll

Version: 2.0.0.0

VLC media player Web Plugin 2.0.0

audio/mpeg	MPEG audio	mp2,mp3,mpga,mpega
audio/x-mpeg	MPEG audio	mp2,mp3,mpga,mpega
video/mpeg	MPEG video	mpg,mpeg,mpe
video/x-mpeg	MPEG video	mpg,mpeg,mpe
video/mpeg-system	MPEG video	mpg,mpeg,mpe,vob
video/x-mpeg-system	MPEG video	mpg,mpeg,mpe,vob
audio/mp4	MPEG-4 audio	aac,mp4,mpg4
audio/x-m4a	MPEG-4 audio	m4a
video/mp4	MPEG-4 video	mp4,mpg4
application/mpeg4-iod	MPEG-4 video	mp4,mpg4
application/mpeg4-muxcodetable	MPEG-4 video	mp4,mpg4
video/x-m4v	MPEG-4 video	m4v
video/x-msvideo	AVI video	avi
application/ogg	Ogg stream	ogg
video/ogg	Ogg video	ogv
application/x-ogg	Ogg stream	ogg
application/x-vlc-plugin	VLC plug-in
video/x-ms-asf-plugin	Windows Media Video	asf,asx
video/x-ms-asf	Windows Media Video	asf,asx
application/x-mplayer2	Windows Media
video/x-ms-wmv	Windows Media	wmv
video/x-ms-wvx	Windows Media Video	wvx
audio/x-ms-wma	Windows Media Audio	wma
application/x-google-vlc-plugin	Google VLC plug-in
audio/wav	WAV audio	wav
audio/x-wav	WAV audio	wav
audio/3gpp	3GPP audio	3gp,3gpp
video/3gpp	3GPP video	3gp,3gpp
audio/3gpp2	3GPP2 audio	3g2,3gpp2
video/3gpp2	3GPP2 video	3g2,3gpp2
video/divx	DivX video	divx
video/flv	FLV video	flv
video/x-flv	FLV video	flv
application/x-matroska	Matroska video	mkv
video/x-matroska	Matroska video	mkv
audio/x-matroska	Matroska audio	mka
application/xspf+xml	Playlist xspf	xspf
audio/x-mpegurl	MPEG audio	m3u
video/webm	WebM video	webm
audio/webm	WebM audio	webm
application/vnd.rn-realmedia	Real Media File	rm
audio/x-realaudio	Real Media Audio	ra
audio/amr	AMR audio	amr
audio/x-flac	FLAC audio	flac

Windows Activation Technologies

Datei: C:\Windows\system32\Wat\npWatWeb.dll

Version: 7.1.7600.16395

Windows Activation Technologies Plugin for Mozilla

application/mozilla-wat-scriptable-plugin-11

Windows Activation Technologies

*

Windows Live™ Photo Gallery

Datei: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

Version: 15.4.3508.1109

NPWLPG

application/x-wlpg3-detect	Windows Live™ Photo Gallery	wlpg
application/x-wlpg-detect	Windows Live™ Photo Gallery	wlpg

Microsoft Office Live Plug-in for Firefox

Datei: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll

Version: 2.0.4024.1

Office Live Update v1.5

application/OfficeLive

Office Live Update v1.5

[Guest]

I can view the HTML 5 video, but not the non-HTML 5. I can't follow the instructions for disabling the Hardware Acceleration, the Flash Player logo that you're told to right-click on in the instructions simply isn't there.