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bebris5555
Currently Being Moderated

missing all menus and buttons from Folio Builder

Jun 14, 2012 3:06 AM

I had a problem with Folio Builder panel when change ID password. I re instal both plugin again( FP and FProdTool), but this did not help. After reading the forum about solving the problem >

1) Quit InDesign and any other CS apps
2) Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager
3) Next delete this file based on version:
/Users/lnegi/Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref
/Users/lnegi/Library/Application Support/Adobe/CS5.5ServiceManager/preference/csxs2.pref
4) Then remove this item from the Keychain Access based on version:
Adobe-CS-5-renga
Adobe-CS-5.5-renga
To remove from the keychain:

  1. Navigate to /Applications/Utilities and launch the Keychain Access.app
  2. If the lock icon in the upper left appears locked, click on it and enter your password to unlock it.
  3. Select the “login” item in the Keychains list in the top left.
  4. Select “Passwords” from the category list.
  5. Type “renga” in the search field in the top right.
  6. Select any matches and press the delete key.

>>>>I followed the advice. But after that , Folio Builder panel has stopped working, missing all menus and buttons from FBpanel. Please help solve the problem!!!

 
Replies
  • Currently Being Moderated
    Jun 14, 2012 3:44 AM   in reply to bebris5555

    Hi There,

     

    When you un and re-installed the plugins, did you delete the original plugin file from the inDesign folder in your applications folder?

     

    on mac -

     

    Applications > InDesign > Plugins > Graphics > DigitalPublsihing.IndesignPlugin

     

    Trash that file, then reinstall - sometimes when you try to uninstall it's not properly deleted as the extension manager is one massive pile of crap.

     

    Let us know how you get on!

     

    Tim

     
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  • Currently Being Moderated
    Jun 14, 2012 4:39 AM   in reply to bebris5555

    - is it possible to reinstall indesign? this is a VERY strange problem! - I knew there were little glitches and stuff every now and again, but this is quite a big bug!

     

    Do you ever use multiple displays?

     
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  • Currently Being Moderated
    Jun 14, 2012 6:08 AM   in reply to bebris5555

    Hmm I don't know - that's very strange!

     

    Are the plugins registering in Extension Manager?

     

    Tim

     
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  • Bob Bringhurst
    4,644 posts
    May 29, 2007
    Currently Being Moderated
    Jun 14, 2012 6:48 AM   in reply to bebris5555

    Have you tried resetting InDesign preferences?

     
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  • Currently Being Moderated
    Jun 14, 2012 4:05 PM   in reply to bebris5555

    Try this:

     

    1. Uninstall Folio Builder Panel and Folio producer Tools ( Seems you might have already followed this step). Use Spotlight to serach for Uninstall Folio builder Panel and Uninstall Folio producer Tools and then uninstall repectively.

    2. Uninstall Adobe Air.

    3. Restart your Machine.

    4. Reinstall Adobe Air from get.adobe.com/air

    5. Reinstall Folio Builder Panel and Folio Producer Tools.

     
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  • Currently Being Moderated
    Jun 15, 2012 6:57 AM   in reply to bebris5555

    Yeah, I gave you that advice beacuse when I was having similar troubles with the plugins I did a clean install (tried to) using the extension manager only to find the DigitalPublishing.InDesignPlugin was still lingering around in my application documents.

     

    So I deleted it - and Reinstalled the tools - And they worked, so your machine must have reminance somewhere of the toolset / or you're doing something wrong.

     

    They're very unstable tools I have found, and all I can suggest now is doing a fresh install of inDesign, something has probably been lost/corrupted.

     

    Good Luck

     
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  • Currently Being Moderated
    Jun 15, 2012 6:59 AM   in reply to Himanshu Singh

    And to Quote Himanshu

    Himanshu Singh wrote:

     

    Try this:

     

    1. Uninstall Folio Builder Panel and Folio producer Tools ( Seems you might have already followed this step). Use Spotlight to serach for Uninstall Folio builder Panel and Uninstall Folio producer Tools and then uninstall repectively.

    2. Uninstall Adobe Air.

    3. Restart your Machine.

    4. Reinstall Adobe Air from get.adobe.com/air

    5. Reinstall Folio Builder Panel and Folio Producer Tools.

    This is the same thing in Bold as deleting the Indesign Plugin.

     
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  • Bob Bringhurst
    4,644 posts
    May 29, 2007
    Currently Being Moderated
    Jun 15, 2012 9:04 AM   in reply to bebris5555

    When your DPS tools aren't working properly, it's no longer a good idea to remove plugins either manually or using the Extension Manager. When you do that, troubleshooting techniques such as uninstall/reinstall and removing preferences no longer work. I forwarded this thread to an Adobe Technical Support representative to see if he knows how to resolve this issue. Sorry you're experiencing difficulties.

     
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