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Acrobat Reader 9.5.1 'Internal Error' [solved]

Jun 15, 2012 8:10 AM

Hello, everybody.

 

To come quickly to the point, here is the problem / issue (hopefully, in the most concise and useful formulation).

 

OS: openSUSE Linux 12.1 with kernel v. 3.1.10-1.9 and (just for the report - even if I don't think it matters) Qt libraries v. 4.7.4-19.6.1. I say I don't think it matters, because I've already experienced this very same issue with openSUSE 11.0 (kernel 2.6.25.5 and Qt 4.4.0, with Acrobat Reader 8.1.3).

 

Acrobat Reader v. 9.5.1 (the release included with the distro).

 

The issue: when I try to overwrite an existing PDF document (i.e.: save 'foo.pdf' OVER a pre-existing copy of 'foo.pdf') I systematically get caught into the sequence 'the document already exists. Do you want to overwrite it?' -> yes -> 'An internal error has occurred' -> the document can't be overwritten.

 

Attempts to fix: I've already tried - suspecting I had possibly missed something during the installation process - to change the permissions of the '.adobe' preferences folder under my /home directory by issuing the usual 'chown -R xxx:yyy .adobe' command: with no result.

 

Any idea about the possible causes and workarounds?

 

BTW, while I was trying to recover the exact information about the program's version in the 'Help -> about Adobe Reader' menu, I've stumbled into another issue (which looks very much like a bug): that is, the program freezes if I try to read the 'Credits' information by pushing the suitable button in the red 'Adobe Reader 9' banner. Possible causes and remedies (aside from upgrading to the most recent version)?

 

Thank you very much in advance

 

Mario Grilli

 

Message was edited by: jaygrey Reason: solved

 
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