My nikon d800 raw files are visable through Adobe Bridge, but only as a Raw Icon, it does not show the image. When I right click on it to open in Camera Raw, I get a message that says "Camera Raw cannot open this file. If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw Update...".
I am a bit confused because I am using the latest Photoshop CS6 (subscription), updated to Camera Raw 7.1
Can you post a representative image file online? Others can verify whether they can open the file, and if they can't open it then Adobe will have a file they can look at to see why. If others can open it, we'll know to focus scrutiny further on your particular system.
After serious consideration, I do not want to post a RAW image file. There is too much information embedded into the metadata that I don't really want to release in public.
There are others who are having the same issues. There are Adobe personel giving them at least some attention, so I will wait... some more!
The files are likely corrupted, then, either by your camera or computer hardware, or by software you are running on your computer. Posting a file online, or sending it to an e-mail address of an interested user after private-messaging them would help determine if your Adobe software is confused or if the files are corrupt. Do you have any other way to view the files outside of Adobe software, a Nikon-licensed viewer, perhaps, not the previews that many programs know how to look at, but the raw-data, itself.
Did you use Nikon Transfer to move the files to your computer? If so, it is an obsolete program that Nikon has advised people not to use because it corrupts the metadata in Nikon raw files of the newest cameras so that Adobe doesn’t recognize them.
A couple more suggestions for self-diagnosing what might be wrong:
1) Copy the files from a card-reader to your hard-drive using your operating system utilities (Windows Explorer or Finder), and then try to open in Photoshop, directly, (using File / Open) to minimize the number of things that have touched the files between when the camera wrote them to the card and Adobe software tried to interpret them.
2) Download a D800 raw file from a separate source and see if that file works. This will help narrow down if it is something about your camera or memory card or cable or reader or transfer process or if it is a misconfiguration of Adobe Photoshop. Here is a sample D800 RAW file from DPReview: http://movies.dpreview.com.s3.amazonaws.com/nikon_d800/DSC_0241.NEF.zi p from this page: http://www.dpreview.com/reviews/nikon-d800-d800e/33
I can verify that the DSC_0241.NEF file downloaded from DPReview opens in PS-CS6/ACR7.1 and the thumbnail is visible in Bridge.
I have verified that Camera Raw 7.0 cannot open that file, and that Camera Raw 7.1 can.
Gumbogood, can you open it?
I have found the problem.
I transfered my photo files using Nikon Transfer like I have since 2004. Nikon Transfer corrupts the Raw Image File rather than just copying the image.
This is an issue that has been a problem since the D800 was release, however, Nikon UK just acknowledged it yesterday. Fun.
There is no fix for the corrupted files just yet.
Thanks for all of your help. I am sorry to Adobe for blaming them for the problem!
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