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d800 raw won't open in CS6, Camera Raw 7.1

Jun 15, 2012 6:28 AM

My nikon d800 raw files are visable through Adobe Bridge, but only as a Raw Icon, it does not show the image. When I right click on it to open in Camera Raw, I get a message that says "Camera Raw cannot open this file. If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw Update...".

 

I am a bit confused because I am using the latest Photoshop CS6 (subscription), updated to Camera Raw 7.1

 
Replies
  • Currently Being Moderated
    Jun 15, 2012 7:13 AM   in reply to gumbogood

    Do other raw files open or act normal in Bridge?

     
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  • Currently Being Moderated
    Jun 15, 2012 10:13 AM   in reply to gumbogood

    is your camera on the supported cameras list

     

    ACR FAQ

     
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  • Currently Being Moderated
    Jun 15, 2012 10:40 AM   in reply to gumbogood

    did you verify here the correct and only version is running

     

    Screen Shot 2012-06-15 at 10.36.04 AM.png

     
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  • Noel Carboni
    21,317 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 15, 2012 12:05 PM   in reply to gumbogood

    Can you post a representative image file online?  Others can verify whether they can open the file, and if they can't open it then Adobe will have a file they can look at to see why.  If others can open it, we'll know to focus scrutiny further on your particular system.

     

    -Noel

     
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  • Currently Being Moderated
    Jun 17, 2012 3:26 PM   in reply to gumbogood

    The files are likely corrupted, then, either by your camera or computer hardware, or by software you are running on your computer.   Posting a file online, or sending it to an e-mail address of an interested user after private-messaging them would help determine if your Adobe software is confused or if the files are corrupt.  Do you have any other way to view the files outside of Adobe software, a Nikon-licensed  viewer, perhaps, not the previews that many programs know how to look at, but the raw-data, itself.

     

    Did you use Nikon Transfer to move the files to your computer?  If so, it is an obsolete program that Nikon has advised people not to use because it corrupts the metadata in Nikon raw files of the newest cameras so that Adobe doesn’t recognize them. 

     

    A couple more suggestions for self-diagnosing what might be wrong:

     

    1)      Copy the files from a card-reader to your hard-drive using your operating system utilities (Windows Explorer or Finder), and then try to open in Photoshop, directly, (using File / Open) to minimize the number of things that have touched the files between when the camera wrote them to the card and Adobe software tried to interpret them.

     

    2)      Download a D800 raw file from a separate source and see if that file works.  This will help narrow down if it is something about your camera or memory card or cable or reader or transfer process or if it is a misconfiguration of Adobe Photoshop.  Here is a sample D800 RAW file from DPReview:  http://movies.dpreview.com.s3.amazonaws.com/nikon_d800/DSC_0241.NEF.zi p  from this page:  http://www.dpreview.com/reviews/nikon-d800-d800e/33

    I can verify that the DSC_0241.NEF file downloaded from DPReview opens in PS-CS6/ACR7.1 and the thumbnail is visible in Bridge.

     
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  • Noel Carboni
    21,317 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 17, 2012 3:39 PM   in reply to ssprengel

    ssprengel wrote:

     

    http://movies.dpreview.com.s3.amazonaws.com/nikon_d800/DSC_0241.NEF.zi p

     

    I have verified that Camera Raw 7.0 cannot open that file, and that Camera Raw 7.1 can.

     

    Gumbogood, can you open it?

     

    -Noel

     
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