Authorizing computer/laptop both have different authorizations - How do I change this?

[ir-on]

I have a problem. Originally I used ADE for my Sony e-reader. But than Sony had its own software which I used for a while. Because they changed that programme, which gave me a lot of trouble I recently went back to ADE, but now I have problems with downloading books. Each time I get the message:

Originally in Dutch so I do not know if the translation is correct:

Error in asking for licence: communicationproblem with licenceserver e_lic_already_fulfilled_by_another_user

I used an old e-mail address for computer authorisation. This does not exist anymore but my pc still mentions this a authorisation code, but for some reason my laptop uses another ID. I have no idea how to change it. Because both give errors and I cannot download any book.

Please help. How do I change the authorisation code to one and the same. At least I hope that this ends my troubles.

[Frustrated in AZ]

The message is telling you that you've downloaded the ebook with a

different ID - which you figured out. Unfortunately, the download process

embeds information about the user at the time of the download, and cannot

be changed.

You could, however, change the computer user's ID using a combination of

keys to de-authorize ADE under your current user ID, and then re-authorize

it under the old one (I think - if the old one's not valid, I don't know

what ADE will do). If you do this, then you'll have to repeat the process

with every ebook you've downloaded under the old ID - and do it in reverse

for all those ebooks you've downloaded under the new one.

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[ir-on]

Thanks for replying.

How do I de-authorize ADE under my current user ID and then re-autohorize. What combination of keys?

I am not extremely computer knowledgeable.

[Frustrated in AZ]

You don't have to be computer-savvy. All you have to do is to read the

HELP section in Digital Editions, where the key combinations are explained

for Windows PC's and Macs. You can get there from the Library or Reading

views in Digital Editions by using the F1 key. There's more information

that you might use later in the HELP section, such as an explanation of how

Digital Rights Management will work and how you'll see it if it does.

Enjoy!

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