Skip navigation
Wide Open Mike
Wide Open Mike Calculating status...
Currently Being Moderated

InDesign CS3 crashes when importing multiple files.

Jun 14, 2012 5:57 PM

I've got a new box that's been running pretty solid for several weeks now. It's Win 7 with 8 gigs. Just last night it starts crashing when I'm importing multiple files. Doesn't matter if it's JPGs, TIFFs, or PDFs.

 

I can import all the same files one by one using the place command.

 

Importing multiples using the place command or dragging & dropping crashes.

 

It's not a case of placing a PDF using the bleed box and no bleed box is set. And that usually doesn't crash InDesign, just fails to import.

 

I deleted the preferences file to no avail.

 

CS 5.5 has no problems. No, I can't just use 5.5. I'm the only person with it and really only use it for converting files for customers that don't have the common sense to send a PDF. Other people in the shop have to be able to open these same files.

 

Any ideas? This is already a pain since one of my main jobs is ganging business cards 72 up on a sheet.

 

Thanks,

 

Mike

1498 Views   24 Replies   Latest reply: Wide Open Mike, Jul 10, 2012 8:31 PM
 
Replies
  • Peter Spier
    Currently Being Moderated
    1. Peter Spier,
    Jun 14, 2012 6:07 PM   in reply to Wide Open Mike
    Report

    Wide Open Mike wrote:

    I deleted the preferences file to no avail.

     

    Did you follow the directions here: Replace Your Preferences ?

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    2. Wide Open Mike,
    Jun 14, 2012 6:46 PM   in reply to Peter Spier
    Report

    It always used to by F8... didn't try CTL ALT DEL.

     

    I manually renamed the Preferences file. I did not rename the Saved Data since I didn't know it existed (or forgot) but just did that and renaming them both at the same time had no effect. Still crashes when placing multiples...

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    3. Peter Spier,
    Jun 15, 2012 2:35 AM   in reply to Wide Open Mike
    Report

    Resetting Prefs has been Ctrl + Alt + SHIFT for as long as I can remember -- F8 to sart the computer in Safe Mode, and Ctrl + ALt + Delete to start task manager or reset the computer.

     

    However, that doesn't solve the problem. You've not reset the prefs correctly and it still isn't working? Do you have any third party plugins? Font Mamager?

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    4. Peter Spier,
    Jun 15, 2012 2:35 AM   in reply to Peter Spier
    Report

    That was supposed to be you've noW reset the prefs....

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    5. Wide Open Mike,
    Jun 15, 2012 7:10 AM   in reply to Peter Spier
    Report

    Hmmm... plugins. I've got Suitcase Fusion 4 which has been on the machine since day one.

     

    We did just upgrade from Pitstop 8 to 11 and while an Acrobat plugin affecting InDesign would make me scratch my head it wouldn't completely shock me.

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    6. Peter Spier,
    Jun 15, 2012 9:36 AM   in reply to Wide Open Mike
    Report

    Just for fun, move the Suitcase plugin out of the InDesign folder....

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    7. Wide Open Mike,
    Jun 15, 2012 10:38 AM   in reply to Peter Spier
    Report

    Odd... With the plugin in the InDesign folder you almost immediately get the hourglass and then crash. With it out of there it actually acts like it's placing them and towards the end of the import it crashes. All the files I'm trying to place drop in fine if I drag them one by one so the files are good.

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    8. Peter Spier,
    Jun 15, 2012 10:56 AM   in reply to Wide Open Mike
    Report

    Any difference in the (not very helpful) crash crash report in  event viewer?

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    9. Wide Open Mike,
    Jun 15, 2012 11:18 AM   in reply to Peter Spier
    Report

    Only difference between with and without the plugin is the Faulting process id, Faulting application start time, and Report Id...

     

    Faulting application name: InDesign.exe, version: 5.0.0.458, time stamp: 0x45f900b6

    Faulting module name: APPFRAMEWORK.RPLN, version: 5.0.0.458, time stamp: 0x45f903d0

    Exception code: 0xc0000005

    Fault offset: 0x0001b8b0

    Faulting process id: 0x2ac

    Faulting application start time: 0x01cd4b1c9256c068

    Faulting application path: C:\Program Files (x86)\AdobeCS3\Adobe InDesign CS3\InDesign.exe

    Faulting module path: C:\Program Files (x86)\AdobeCS3\Adobe InDesign CS3\Required\APPFRAMEWORK.RPLN

    Report Id: ec708910-b70f-11e1-ad4c-e840f209298e

     

    There's also a .net crash but not with every instance of the InDesign crash.

     

    Application: InDesign.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: exception code c0000005, exception address 0AD6B8B0

    Stack:

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    10. Peter Spier,
    Jun 15, 2012 11:22 AM   in reply to Wide Open Mike
    Report

    Try updating to 5.0.4...

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    11. Wide Open Mike,
    Jun 15, 2012 11:53 AM   in reply to Peter Spier
    Report

    It's saying no updates but that "some updates for the following products cannot be determined at this time: Adobe Updater"

     

    I'm downloading 5.0.4 now to do it manually...

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    12. Wide Open Mike,
    Jun 15, 2012 12:04 PM   in reply to Wide Open Mike
    Report

    No luck with 5.0.4. Still crashes...

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    13. Peter Spier,
    Jun 15, 2012 12:12 PM   in reply to Wide Open Mike
    Report

    Try trashing the prefs one more time then remove the suitcase plugin again (I don't think the evidence is ther that it's the problem, but best to elimnate if from the equation).

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    14. Wide Open Mike,
    Jun 15, 2012 12:36 PM   in reply to Peter Spier
    Report

    Still crashes. It's acts like it's gonna place them and the dialog zips by "writing TIFF" several times and it gets to the end and crashes.

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    15. Peter Spier,
    Jun 15, 2012 2:07 PM   in reply to Wide Open Mike
    Report

    Have we tried a new user account yet?

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    16. Wide Open Mike,
    Jun 15, 2012 4:00 PM   in reply to Peter Spier
    Report

    New user has no problems...

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    17. Peter Spier,
    Jun 15, 2012 4:31 PM   in reply to Wide Open Mike
    Report

    Try copying both of the whole adobe folders from the new user profile to your main profile.

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    18. Wide Open Mike,
    Jun 18, 2012 12:51 PM   in reply to Peter Spier
    Report

    Still crashes...

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    19. Peter Spier,
    Jun 18, 2012 12:59 PM   in reply to Wide Open Mike
    Report

    I'm running out of ideas here. Rename the Indesign folders in the user profile and see if ID makes new ones when you start it up again.

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    20. Wide Open Mike,
    Jun 18, 2012 1:18 PM   in reply to Peter Spier
    Report

    You've had more ideas than me.

     

    It did recreate those folders but still crashes...

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    21. Peter Spier,
    Jun 18, 2012 1:29 PM   in reply to Wide Open Mike
    Report

    The problem is probably in the registry, but I don't know where other than (HKEY_Current_User as a guess). It irks me that a new user works and we can't fix the old one. What version of Windows is this, anyway?

     

    It's a pain in the rear, a lot of work, and I can't guarantee it will be successful, but slash and burn is about all I have left. If you're up for it, uninstall ID, then down load and run the Cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), Run MSConfig and turn off unnecessary startup programs services, reboot, and reinstall, then run MSConfig again to reset normal startup.

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    22. Wide Open Mike,
    Jun 18, 2012 1:41 PM   in reply to Peter Spier
    Report

    It's Win 7 with SP 1. I downloaded the cleaner tool so I guess I can go that route when I have an hour or two to kill...

     

    Thanks,

     

    Mike

     
    |
    Mark as:
  • Peter Spier
    Currently Being Moderated
    23. Peter Spier,
    Jun 18, 2012 1:44 PM   in reply to Wide Open Mike
    Report

    That's what I'm running here, too.

     
    |
    Mark as:
  • Wide Open Mike
    Currently Being Moderated
    24. Wide Open Mike,
    Jul 10, 2012 8:31 PM   in reply to Peter Spier
    Report

    And like magic it all works as normal again. I'd been delaying the reinstall since I'd rather not be at work any longer than possible. I've been dragging and dropping individual files from Explorer (which is a pain when you are dealing with business cards 72up on a sheet) and just yesterday I screwed up and dragged 3 files into InDesign. And, presto. It worked.

     

    I've done nothing to correct the problem. Go figure...

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points