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Digital Editions Activation Error

Guest
Jun 14, 2012 Jun 14, 2012

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I am trying to activate Adobe Digital Editions and I keep getting an activation error that I can't seem to paste here.  Adept request required is the way it starts.  Any suggestions?

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Adobe Employee ,
Jun 15, 2012 Jun 15, 2012

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Moving this discussion to the Adobe Digital Editions forum.

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Engaged ,
Jun 15, 2012 Jun 15, 2012

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It seems that these types of errors come in bunches to the Forum.....

This is the text from ADE HELP (which you can review using the F1 key from

Library or Reading view):

"Activation and authorization

After installation, the Setup Assistant wizard prompts you to activate

Adobe Digital Editions (you must be online during this process). During

activation, you have the option to authorize your computer with an Adobe

ID. If you don't have an Adobe ID, creating one is free and only takes a

minute. The Adobe ID enables you to transfer items protected by digital

rights management (DRM) between multiple computers or devices and restore

them after a data loss or system reinstallation.

An Adobe ID also includes an Adobe membership, which gives you access to

trial downloads, hundreds of free product extensions, and special community

areas. It also allows you to view and manage your activity in the Adobe

Worldwide Store.

Adobe strongly recommends that you authorize your computer at initial

activation to protect your digital content. If you choose to authorize at a

later time, you can do so by choosing Library > Authorize Computer.

After activation, any books, magazines, or other documents you previously

bought with Adobe Acrobat® or Reader® software are migrated to Adobe

Digital Editions. This is usually a relatively quick process. Adobe Digital

Editions opens each item and reverifies its license to the user. If you

don't have DRM-protected items, you don't need to be online during the

migration. If you have a large number of items (for example, more than

100), then this process may take a while, but you will see a progress bar

indicating the state of the migration as it proceeds.

Note: Items that you previously borrowed from a public library with Adobe

Acrobat® or Reader® software are not migrated to Adobe Digital Editions.

You need to return the library item and then borrow the item again with

Digital Editions.

Adobe Digital Editions then does some housekeeping (setting up the manifest

and application shortcuts) and launches."

Translation: when you download and install ADE, you should have an Adobe

ID that you got when you registered with Adobe, and you should use that ID

during the activation process. If you did not have an Adobe ID, then you

could fix that by going to Adobe and registering during the installation

process. If you've done that, then ADE should be on autopilot.

You mentioned a message. I'd bet the message says something like

E_ADEPT_REQUEST_EXPIRED. That message means your computer's time, date and

time zone are not in agreement with Adobe's record of your computer. Check

that information and MAKE SURE that they are correct. If the message

persists, that can mean your attempt at installing Digital Editions has

passed its 'good until' time and/or date, and you might be better off to

reinstall it.

===========

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