I've got a new box that's been running pretty solid for several weeks now. It's Win 7 with 8 gigs. Just last night it starts crashing when I'm importing multiple files. Doesn't matter if it's JPGs, TIFFs, or PDFs.
I can import all the same files one by one using the place command.
Importing multiples using the place command or dragging & dropping crashes.
It's not a case of placing a PDF using the bleed box and no bleed box is set. And that usually doesn't crash InDesign, just fails to import.
I deleted the preferences file to no avail.
CS 5.5 has no problems. No, I can't just use 5.5. I'm the only person with it and really only use it for converting files for customers that don't have the common sense to send a PDF. Other people in the shop have to be able to open these same files.
Any ideas? This is already a pain since one of my main jobs is ganging business cards 72 up on a sheet.
It always used to by F8... didn't try CTL ALT DEL.
I manually renamed the Preferences file. I did not rename the Saved Data since I didn't know it existed (or forgot) but just did that and renaming them both at the same time had no effect. Still crashes when placing multiples...
Resetting Prefs has been Ctrl + Alt + SHIFT for as long as I can remember -- F8 to sart the computer in Safe Mode, and Ctrl + ALt + Delete to start task manager or reset the computer.
However, that doesn't solve the problem. You've not reset the prefs correctly and it still isn't working? Do you have any third party plugins? Font Mamager?
Hmmm... plugins. I've got Suitcase Fusion 4 which has been on the machine since day one.
We did just upgrade from Pitstop 8 to 11 and while an Acrobat plugin affecting InDesign would make me scratch my head it wouldn't completely shock me.
Odd... With the plugin in the InDesign folder you almost immediately get the hourglass and then crash. With it out of there it actually acts like it's placing them and towards the end of the import it crashes. All the files I'm trying to place drop in fine if I drag them one by one so the files are good.
Only difference between with and without the plugin is the Faulting process id, Faulting application start time, and Report Id...
Faulting application name: InDesign.exe, version: 18.104.22.1688, time stamp: 0x45f900b6
Faulting module name: APPFRAMEWORK.RPLN, version: 22.214.171.1248, time stamp: 0x45f903d0
Exception code: 0xc0000005
Fault offset: 0x0001b8b0
Faulting process id: 0x2ac
Faulting application start time: 0x01cd4b1c9256c068
Faulting application path: C:\Program Files (x86)\AdobeCS3\Adobe InDesign CS3\InDesign.exe
Faulting module path: C:\Program Files (x86)\AdobeCS3\Adobe InDesign CS3\Required\APPFRAMEWORK.RPLN
Report Id: ec708910-b70f-11e1-ad4c-e840f209298e
There's also a .net crash but not with every instance of the InDesign crash.
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0AD6B8B0
The problem is probably in the registry, but I don't know where other than (HKEY_Current_User as a guess). It irks me that a new user works and we can't fix the old one. What version of Windows is this, anyway?
It's a pain in the rear, a lot of work, and I can't guarantee it will be successful, but slash and burn is about all I have left. If you're up for it, uninstall ID, then down load and run the Cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), Run MSConfig and turn off unnecessary startup programs services, reboot, and reinstall, then run MSConfig again to reset normal startup.
And like magic it all works as normal again. I'd been delaying the reinstall since I'd rather not be at work any longer than possible. I've been dragging and dropping individual files from Explorer (which is a pain when you are dealing with business cards 72up on a sheet) and just yesterday I screwed up and dragged 3 files into InDesign. And, presto. It worked.
I've done nothing to correct the problem. Go figure...