Skip navigation
Currently Being Moderated

CS5.5 hangs on file import

May 19, 2012 3:01 PM

I have been using PP for several versions and have never experienced any major issues until now.  At some point in the last few weeks (cannot link it to a recent PP update, but that may be the case) I have started having extreme problems when importing files.  It started on my laptop, then I experienced the same problem on my desktop.

 

I nearly always import .mov files and have had no problems in the past.  Now PP hangs randomly on file import.  It seems to work more often than not if I import one file at a time, but even then it may stop randomly on a file.  If I restart it may successfully import the file it stopped on, or it may crash again.  It is impossible to import a large batch of files at once, so working on a large project is now almost impossible.  I cannot see anything in this forum that relates to it.  I am running Windows 7 an PP version 5.5.0.  In addition my laptop version randomly shows 'pending' against different files - this changes to other files if I re-start.  If I try to re-link it can also cause a hang.

 

One other change in my workflow.  I have switched from a Canon 5D mark II to a mark III.  But I can read and edit the files succesfully and play them in other applications, just as with the mark II.  But even with the mark III I successfully imported my first batch of files about a month ago and had no problems whatsoever.

 

Any ideas?

 
Replies
  • Currently Being Moderated
    Jun 15, 2012 11:36 PM   in reply to stuartbarry

    Please help... Before anyone asks, my CPU is built above the Premiere specs but doesn't play nice with the mark III files. It is extremely slow and choppy even though I have an Intel i7, 16GB RAM, GTX 580, and even RAIDs set up. It is truly an awesome system. What am I doing wrong? My CPU locks up/freezes, fails to sync files to online as stated in your post, takes forever to render, etc. ME also crashes on 3 or more files. I have the correct project setting like DSLR 24fps, etc. but is there any other setting I am missing? Editing the native files is ideal because MPEGs look horrible...but I can't win. What confuses me is that there's no one else really complaining about this online. There are no "best mark III workflow" videos out... No "here's how to edit Mark III video"... no "hey how are the other guys doing this" video, help help help!!!!!!!

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points