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E.B.F.
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No Sound or Video in Firefox 13 after Flash Player 11.3 Update

Jun 15, 2012 10:53 AM

I'm sort of having the same problem as well. Only I'm getting no sound or video from any site using flash. Not in any screen size option.

 

Windows 7 x64 Pro

AMD FX(tm)-8120 Eight-Core

FF 6.0.2 (working in IE8.0.7601.17514)

I've tried all the fixes I could find.

Installed plugins:

     Wacom Dynamic Link Library 1.1.0.5

     2007 Microsoft Office system 12.0.4518.1014

     Adobe Acrobat 9.5.1.283

     Google Update 1.3.21.111

     Java Deployment Toolkit 6.0.310.5 6.0310.5

     Java(TM) Platform SE 6 U31 6.0.310.5

     Microsoft Office 2003 11.0.8161.0

     Quicktime Plug-in 7.7.1 7.7.1.0

     Shockwave Flash 11.3.300.257

     Silverlight Plug-In 5.1.10411.0

     Windows Live Photo Galler 15.4.3508.1109

12442 Views   6 Replies   Latest reply: E.B.F., Jun 16, 2012 9:25 PM
Branched from an earlier discussion.
 
Replies
  • Tazz602
    Currently Being Moderated
    1. Tazz602,
    Jun 15, 2012 6:49 AM   in reply to E.B.F.
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    Same issue - Windows7 x64 - After getting notification of the update went to 11.3 and it completely stopped for me in Firefox 13.  I did also get notifications about the Real Player plugin - but even disabled Flash would not work.

     

    I would get a white screen, flash of video then white - no audio - nothing.

     

    Worked fine in IE9 and Chrome. 

     

    Tried all the suggestions for troubleshooting - nothing.  Went back to 11.2.202.235 and it's working fine in Firefox.  Turning off updates. 

     
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  • Jeromie Clark
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    2. Jeromie Clark,
    Jun 15, 2012 11:03 AM   in reply to E.B.F.
    Report

    I branched this into a new discussion so that we can talk about it without all of the other noise.

     

    Thanks for listing your plug-ins.  I really need all of the information from about:support and about:plugins to get a complete view of what might be going on.  RealPlayer for instance, shows up in Extensions -- which is only visible from about:support.  There may be other Extensions that cause problems that we haven't tracked down yet, which is why I'm trying to collect infromation from folks.

     

    To do this, simply type about:support in the Address Bar in Firefox, and hit Enter.  Click the Copy All To Clipboard button, then just paste into a forum response.  The plug-in info is probably sufficient -- I don't see anything crazy here.

     

    If this is RealPlayer Browser Record, disabling the plug-in probably isn't enough.  Mozilla attempted to block it as a fix, but it only seems to have fixed a fraction of the people seeing the problem.  Last time I checked, they were investigating whether or not they could make additional blocks to mitigate this.

     

    In the meantime, you'll need to do all of the following if the issue is RealPlayer:

        Launch RealPlayer

        Click the RealPlayer icon in the upper left corner of the window and choose Preferences.

        Choose Download & Recording from the left hand panel

        Uncheck "Enable Web Download & Recording for these installed browsers"

        Click OK and close RealPlayer

        Restart Firefox

     

    Anyway, if that doesn't work, we made a bunch of other changes to Flash Player 11.3, including extending support for Hardware Acceleration to older video cards. 

     

    Disabling hardware acceleration would be a good, quick sanity check there. 

     

    You can find the instructions in the troubleshooting steps here:

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

     
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  • E.B.F.
    Currently Being Moderated
    3. E.B.F.,
    Jun 15, 2012 6:19 PM   in reply to Jeromie Clark
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    Application Basics

    Name Firefox
    Version 6.0.2
    User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
    Profile Directory
    Enabled Plugins about:plugins
    Build Configuration about:buildconfig

    Extensions

    Adblock Plus2.0.3true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
    Internet Video Downloader2.0.0.8false{B728AB94-9BC7-49b7-B76A-422BB31B2FD0}
    Java Console6.0.21false{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
    Java Console6.0.22false{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    Java Console6.0.23false{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
    Java Console6.0.24false{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
    Java Console6.0.31false{CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA}

    Modified Preferences

    accessibility.typeaheadfind.flashBar0
    browser.history_expire_days.mirror180
    browser.history_expire_days_min30
    browser.places.importBookmarksHTMLfalse
    browser.places.smartBookmarksVersion2
    browser.startup.homepagewww.google.com
    browser.startup.homepage_override.buildID20110902133214
    browser.startup.homepage_override.mstonerv:6.0.2
    browser.tabs.loadInBackgroundfalse
    extensions.lastAppVersion6.0.2
    network.cookie.prefsMigratedtrue
    places.database.lastMaintenance1339688106
    places.history.expiration.transient_current_max_pages514806
    places.last_vacuum1298690159
    print.print_printer\\WEATHERHUB\HP Universal Printing 1100 PCL 5 (v5.1)
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_bgcolorfalse
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_bgimagesfalse
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_command
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_downloadfontsfalse
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_edge_bottom0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_edge_left0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_edge_right0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_edge_top0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_evenpagestrue
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_footercenter
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_footerleft&PT
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_footerright&D
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_headercenter
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_headerleft&T
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_headerright&U
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_in_colortrue
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_margin_bottom0.5
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_margin_left0.5
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_margin_right0.5
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_margin_top0.5
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_oddpagestrue
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_orientation1
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_page_delay50
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_pagedelay500
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_paper_data1
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_paper_height 11.00
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_paper_size_type0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_paper_size_unit0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_paper_width  8.50
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_reversedfalse
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_scaling  1.00
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_shrink_to_fittrue
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_to_filefalse
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_unwriteable_margin_bottom0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_unwriteable_margin_left0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_unwriteable_margin_right0
    print.printer_\\WEATHERHUB\HP_Universal_Printing_1100_PCL_5_(v5.1).pri nt_unwriteable_margin_top0
    privacy.cpd.downloadsfalse
    privacy.cpd.historyfalse
    privacy.cpd.sessionsfalse
    privacy.sanitize.migrateFx3Prefstrue
    privacy.sanitize.timeSpan0
    security.warn_viewing_mixedfalse

    Graphics

    Adapter DescriptionNVIDIA GeForce 7900 GT/GTO
    Vendor ID10de
    Device ID0291
    Adapter RAM512
    Adapter Driversnvd3dumx,nvd3dum
    Driver Version8.17.12.5896
    Driver Date7-9-2010
    Direct2D Enabledfalse
    DirectWrite Enabledfalse (6.1.7601.17789)
    ClearType ParametersClearType parameters not found
    WebGL RendererGoogle Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
    GPU Accelerated Windows1/1 Direct3D 9

     

    I'm not seeing RealPlayer. I am also use FireFox 6.0.2. I'm not interested in updating due to some of the changes Mozilla has made recently.

     
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  • Jeromie Clark
    Currently Being Moderated
    4. Jeromie Clark,
    Jun 15, 2012 11:37 PM   in reply to E.B.F.
    Report

    Cool, I wsa initially suspicious of Arcsoft Video Downloader, but it doesn't work in current Firefox versions, so I'm guessing that's not it.

     

    Have you tried disabling Hardware Acceleration?  Instructions are included in this troubleshooting guide.  It would be a good, quick sanity check and would narrow things down quite a bit.

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    
     
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  • eraser216
    Currently Being Moderated
    5. eraser216,
    Jun 16, 2012 12:09 PM   in reply to Jeromie Clark
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    Hi, I'm experiencing exactly the same problem, after the latest Flash Player update it stopped working on Firefox, Opera and IE are working fine.

    HTML5 Videos are working perfectly.

    Just a big white space where nothing happens. The taskmanager shows two instances of the flash-player plugin with different values of memory usage, one with 33 MB and one with 7 MB.

    Mysteriously it seems to be that this problem appears on only a few computers. It's nearly impossible to find something about this problem over the common search engines, only old hits that go back up to 2005.

    I've already tried some things like completely reinstalling Firefox and the Flash Player. Nothing changed.

    Disabling the hardware acceleration also had no effect.

     

    This is my machine: http://www.sysprofile.de/id144734

    Everything should be up to date.

     

    about:support tells this:

    Allgemeine Informationen

    Name Firefox
    Version 13.0.1
    User-Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
    Profilordner
    Aktivierte Plugins about:plugins
    Build-Konfiguration about:buildconfig
    Absturzberichte about:crashes
    Speicherverwendung about:memory

    Erweiterungen

    ClickPotatoLite Component10.0.668.0falseClickPotatoLite@ClickPotatoLite.com
    RealPlayer Browser Record Plugin15.0.4false{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}

    Wichtige modifizierte Einstellungen

    accessibility.typeaheadfind.flashBar0
    browser.cache.disk.capacity1048576
    browser.cache.disk.smart_size.first_runfalse
    browser.cache.disk.smart_size_cached_value1048576
    browser.places.smartBookmarksVersion3
    browser.startup.homepage_override.buildID20120614114901
    browser.startup.homepage_override.mstone13.0.1
    extensions.lastAppVersion13.0.1
    gfx.direct3d.prefer_10_1true
    network.cookie.prefsMigratedtrue
    places.history.expiration.transient_current_max_pages104858
    plugin.expose_full_pathtrue
    privacy.popups.showBrowserMessagefalse
    privacy.sanitize.migrateFx3Prefstrue

    Grafik

     

    Karten-BeschreibungNVIDIA GeForce GTX 470
    Vendor-ID0x10de
    Geräte-ID0x06cd
    Karten-RAM1279
    Karten-Treibernvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
    Treiber-Version8.17.13.142
    Treiber-Datum5-15-2012
    Direct2D aktivierttrue
    DirectWrite aktivierttrue (6.1.7601.17789)
    ClearType-ParameterClearType-Parameter nicht gefunden
    WebGL-RendererGoogle Inc. -- ANGLE (NVIDIA GeForce GTX 470) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
    GPU-beschleunigte Fenster1/1 Direct3D 10
    AzureBackenddirect2d

    JavaScript

    Inkrementelle GC 1

    Bibliotheken-Versionen


    		Minimal vorausgesetzte VersionVerwendete Version
    NSPR4.94.9
    NSS3.13.4.0 Basic ECC3.13.4.0 Basic ECC
    NSS Util3.13.4.03.13.4.0
    NSS SSL3.13.4.0 Basic ECC3.13.4.0 Basic ECC
    NSS S/MIME3.13.4.0 Basic ECC3.13.4.0 Basic ECC

     

     

     

     

    and about:plugins says this:

     

     

    Aktivierte Plugins

    Erfahren Sie mehr über Browser-Plugins auf mozilla.org.

     

    Updates für installierte Plugins finden Sie auf mozilla.com/plugincheck.

    Hilfe zum Installieren von Plugins ist verfügbar auf plugindoc.mozdev.org.

    Shockwave Flash

    Datei: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_257.dll
    Version: 11.3.300.257
    Shockwave Flash 11.3 r300
    application/x-shockwave-flashAdobe Flash movieswf
    application/futuresplashFutureSplash moviespl

    Shockwave for Director

    Datei: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
    Version: 11.6.5.635
    Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
    application/x-directorShockwave Moviedir,dxr,dcr

    Silverlight Plug-In

    Datei: C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll
    Version: 5.1.10411.0
    5.1.10411.0
    application/x-silverlightnpctrlscr
    application/x-silverlight-2

    Adobe Acrobat

    Datei: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
    Version: 10.1.3.23
    Adobe PDF Plug-In For Firefox and Netscape 10.1.3
    application/pdfAcrobat Portable Document Formatpdf
    application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
    application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
    application/vnd.fdfAcrobat Forms Data Formatfdf
    application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
    application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
    application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

    VLC Web Plugin

    Datei: C:\Program Files (x86)\VideoLAN\VLC\npvlc.dll
    Version: 2.0.0.0
    VLC media player Web Plugin 2.0.0
    audio/mpegMPEG audiomp2,mp3,mpga,mpega
    audio/x-mpegMPEG audiomp2,mp3,mpga,mpega
    video/mpegMPEG videompg,mpeg,mpe
    video/x-mpegMPEG videompg,mpeg,mpe
    video/mpeg-systemMPEG videompg,mpeg,mpe,vob
    video/x-mpeg-systemMPEG videompg,mpeg,mpe,vob
    audio/mp4MPEG-4 audioaac,mp4,mpg4
    audio/x-m4aMPEG-4 audiom4a
    video/mp4MPEG-4 videomp4,mpg4
    application/mpeg4-iodMPEG-4 videomp4,mpg4
    application/mpeg4-muxcodetableMPEG-4 videomp4,mpg4
    video/x-m4vMPEG-4 videom4v
    video/x-msvideoAVI videoavi
    application/oggOgg streamogg
    video/oggOgg videoogv
    application/x-oggOgg streamogg
    application/x-vlc-pluginVLC plug-in
    video/x-ms-asf-pluginWindows Media Videoasf,asx
    video/x-ms-asfWindows Media Videoasf,asx
    application/x-mplayer2Windows Media
    video/x-ms-wmvWindows Mediawmv
    video/x-ms-wvxWindows Media Videowvx
    audio/x-ms-wmaWindows Media Audiowma
    application/x-google-vlc-pluginGoogle VLC plug-in
    audio/wavWAV audiowav
    audio/x-wavWAV audiowav
    audio/3gpp3GPP audio3gp,3gpp
    video/3gpp3GPP video3gp,3gpp
    audio/3gpp23GPP2 audio3g2,3gpp2
    video/3gpp23GPP2 video3g2,3gpp2
    video/divxDivX videodivx
    video/flvFLV videoflv
    video/x-flvFLV videoflv
    application/x-matroskaMatroska videomkv
    video/x-matroskaMatroska videomkv
    audio/x-matroskaMatroska audiomka
    application/xspf+xmlPlaylist xspfxspf
    audio/x-mpegurlMPEG audiom3u
    video/webmWebM videowebm
    audio/webmWebM audiowebm
    application/vnd.rn-realmediaReal Media Filerm
    audio/x-realaudioReal Media Audiora
    audio/amrAMR audioamr
    audio/x-flacFLAC audioflac

    Windows Activation Technologies

    Datei: C:\Windows\system32\Wat\npWatWeb.dll
    Version: 7.1.7600.16395
    Windows Activation Technologies Plugin for Mozilla
    application/mozilla-wat-scriptable-plugin-11Windows Activation Technologies*

    Windows Live™ Photo Gallery

    Datei: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    Version: 15.4.3508.1109
    NPWLPG
    application/x-wlpg3-detectWindows Live™ Photo Gallerywlpg
    application/x-wlpg-detectWindows Live™ Photo Gallerywlpg

    Microsoft Office Live Plug-in for Firefox

    Datei: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll
    Version: 2.0.4024.1
    Office Live Update v1.5
    application/OfficeLiveOffice Live Update v1.5
     
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  • E.B.F.
    Currently Being Moderated
    6. E.B.F.,
    Jun 16, 2012 9:25 PM   in reply to Jeromie Clark
    Report

    I can view the HTML 5 video, but not the non-HTML 5. I can't follow the instructions for disabling the Hardware Acceleration, the Flash Player logo that you're told to right-click on in the instructions simply isn't there.

     
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