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mts files don't work in CS6.. Why not Adobe

Jun 13, 2012 7:38 PM

Tags: #no #pro #premiere #mts #sound #cs6
  Latest reply: billiy the cat, Jun 16, 2012 2:26 AM
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  • Currently Being Moderated
    Jun 14, 2012 8:28 PM   in reply to DeenoDeeno

    DeenoDeeno wrote:

     

    Oh well trent at least I learned a new thing today  Drop Box

     

    https://dl.dropbox.com/u/85490648/20120615130016.MTS

     

     

    Here is a small MTS from my camera.

     

    Thanks agin for your time.

    Thank you for supplying a file. I am getting audio with your file on my systems. It is 48kHz Stereo. Verified on Mac 10.6.8 and Windows 7sp1 with Premiere Pro CS6.0.1.

     

    This leads me to believe that something may have gone awry when you installed Premiere. Sorry, but all I can think of is that possibly a reinstall would resolve this issue on your system. You also might want to try manually deleting the Premiere media cache. On Windows, go to AppData -> Roaming -> Adobe -> Common -> delete the Media Cache and Media Cache Files folders. On Mac, go to Users -> <user name> -> Library -> Application Support -> Adobe -> Common -> delete the Media Cache and Media Cache Files folders.

     
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  • Currently Being Moderated
    Jun 14, 2012 8:46 PM   in reply to DeenoDeeno

    Uninstall and reinstall of Premiere Pro CS6 should not affect CS5.5. Deleting the Media Cache folders will remove any conform, index, PEK files and other cached items for both versions, though. If you want, you can just delete the specific cached files for the AVCHD files that do not provide audio. I was trying to eliminate the possibility that an older cache file might also be causing CS6 to not read audio. You can also remove the files from the Media Cache folders to a different location (backup), so that you can always put them back if needed.

     

    And the path to the Media Cache is the default location. If you have moved it to a different location, then go to that location for the Media Cache.

     
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  • Currently Being Moderated
    Jun 15, 2012 1:28 AM   in reply to Trent Happel

    1) Quit Premiere. Launch Premiere again. Go to the Help menu and verify that you are activated (towards bottom, should see "Deactivate..." that signifies that you are activated).

    2) Go to Preferences > Media > Media Cache Database. Click the "Clean" button. Import your file(s) again and see if you get audio now.

    3) If 1 and 2 do not work, then could you please try to uninstall and then install Premiere Pro again.

     

     

    I did what you said.No change I create new work station, install a windows seven os and only cs6 package on this system. Absence of any change

     
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  • Currently Being Moderated
    Jun 15, 2012 1:30 AM   in reply to DeenoDeeno

    Hi,

    Same problems over here, but i'm on a Panasonic Hc-V500 with SD-card.

    I've copied the entire card onto my HD and tried to import it via the Media Browser from Premiere Pro CS6.

    Video is ok, but no sound. It doesn't show in the timeline or source monitor. File plays with sound in VLC and Windows Media Player.

    Switched back to Premiere Pro CS5.5 and... tadahhh! Sound! Beats me. Updates from Adobe didn't change anything!

    Puzzled... Newer should be better? Wanna use the new Premiere with my new cam... Somebody?

    Thanx!

     
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  • Currently Being Moderated
    Jun 15, 2012 1:35 AM   in reply to mlotens

    mlotens wrote:

     

    Hi,

    Same problems over here, but i'm on a Panasonic Hc-V500 with SD-card.

    I've copied the entire card onto my HD and tried to import it via the Media Browser from Premiere Pro CS6.

    Video is ok, but no sound. It doesn't show in the timeline or source monitor. File plays with sound in VLC and Windows Media Player.

    Switched back to Premiere Pro CS5.5 and... tadahhh! Sound! Beats me. Updates from Adobe didn't change anything!

    Puzzled... Newer should be better? Wanna use the new Premiere with my new cam... Somebody?

    Thanx!

    In my case, in cs 5.5 all is great. sound is in this version. But cs6 is problem

     
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  • Currently Being Moderated
    Jun 15, 2012 2:22 AM   in reply to Jakub PL

    Well I tried Jakub's and Deeno's files and I am getting sound with them in CS6 (Win 7 sp1 64bit). Mlotens, can you upload a small .mts file?

     
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  • Currently Being Moderated
    Jun 15, 2012 8:34 AM   in reply to DeenoDeeno

    It is still under investigation to figure out what may be causing some to not get audio. We are working on this. Thank you.

     
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  • Currently Being Moderated
    Jun 15, 2012 9:25 AM   in reply to Trent Happel

    so, today i must reinstall to oldest version. We have a lot of work with mts files, but can't work in cs6. Woow i am very sad this problem. Please tell us when you fix this. For me it is very important, because i must know, when i buy all updates  to other plugins.

     
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  • Currently Being Moderated
    Jun 15, 2012 9:27 AM   in reply to DeenoDeeno

    For those encountering this issue, are you running an anti-virus program on your system? If so, could you check to see if the anit-virus program quarantined any files from Premiere.

     
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  • Currently Being Moderated
    Jun 15, 2012 9:34 AM   in reply to Trent Happel

    No options. I special install on an new system, not work too.

     
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  • Currently Being Moderated
    Jun 15, 2012 9:44 AM   in reply to Jakub PL

    Jakub PL wrote:

     

    No options. I special install on an new system, not work too.

    A few questions:

    1) Do you have an anti-virus program on your new system?

    2) This was a clean OS and you only installed Premiere Pro CS6?

    3) Which OS and do youlog in as an Adminstrator?

     

    Thank you for all your feedback.

     
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  • Currently Being Moderated
    Jun 15, 2012 9:48 AM   in reply to Trent Happel

    1. no

    2.yes- exactly, windows seven x64 sp1

    3.  No i not will log as administrator, but run cs6 as administrator.

     
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  • Currently Being Moderated
    Jun 15, 2012 12:12 PM   in reply to Joe Riggs

    I have been editing avchd from several camera's now, never copied the whole file stucture, but just the clips.

    The clips have always played just fine.

    As do the clip from Jakub and Deeno.

     

    As for Trents questions.

    My computer is a couple of years old.

    Yes a virus program,

    No clean install,

    and just one account that of administrator.

     
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  • Currently Being Moderated
    Jun 16, 2012 12:51 AM   in reply to DeenoDeeno

    Until Adobe can pin point a solution and patch their program

     

    Nonsense. The user should not corrupt his system with stuff that creates these problems. This is a typical case of OE (Operator Error) and if anyone is to blame, it is the user.

     

    I can say that it is not mine or the programs fault but a lack of thorough testing on Adobe part.

     

    I can say it is your the fault and it is utterly unrealistic to expect Adobe to test compatibility with each and every application worldwide, be it games, codec packs, accounting software, malware, anti-something, utilities, etc.

     

    Of course, the consequence of your claim is that the next version will take around 50 years to appear.

     
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  • Currently Being Moderated
    Jun 16, 2012 12:50 AM   in reply to DeenoDeeno

    Glad to hear you fixed it

     
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    Jun 16, 2012 2:26 AM   in reply to DeenoDeeno

    Exactly the same issue here. mp3 audio files and wav files play fine.

     

    I cant believe Adobe would release a program to the public without thorough testing and im sure such an issue as AVCHD audio not working  would have reared its ugly head under testing !! after all, the ACVCHD format is one of the most popular  in consumer grade video cameras these days...... this kinda reminds me of the old pinnacle studio days

     
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