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Daniel van der Wal

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Download error. Press Retry (12175)

Jun 14, 2012 11:45 AM

I have issues starting the AAM (Adobe Application Mamager) can you please advice on how to solve this issue?

The error screen shows:

Download Error

Download error. Press Rery to try again or contact customer suppoert (12175)

My system runs on Windows 7 64bit.

Thanks in advance!

1075 Views 4 Replies Latest reply: Daniel van der Wal, Jun 26, 2012 12:42 PM

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1. David__B,

Jun 15, 2012 2:10 PM in reply to Daniel van der Wal

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I wondered if this was possibly related.

http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion-cs6.html

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:
http://www.adobe.com/products/creativecloud/faq.html

-Dave

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2. Daniel van der Wal,

Jun 16, 2012 2:29 AM in reply to David__B

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David__B thanks for your reply but this seems not he issue, I did check the certificate but this seems to be fine. Also I do not get the The certificate issuer for this site is untrusted or unknown
Is there another suggestion? I'm still not able to login to the AAM.

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3. Manish Kumar,

Jun 17, 2012 1:25 PM in reply to Daniel van der Wal

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Download the updated version of AAM from

Windows - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Macintosh - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

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4. Daniel van der Wal,

Jun 26, 2012 12:42 PM in reply to Manish Kumar

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It did take my some time but I did found the cause of the noted issue.

When you have a system date before the 1st of april 2012 the AAM gives the error: Download error. Press Retry to try again or contact customer suppoert (12175)

So please add to the bug database the rare issue, and maybe ask people to check the system time to be in sync. Thanks for the other suggestions!
A more readable error for 12175 would also be a great help.

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Download error. Press Retry (12175)

Jun 14, 2012 11:45 AM

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