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chloekent96
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Incompatible display driver in Premiere Elements 9

Jun 16, 2012 6:45 AM

Tags: #problem #help #error #adobe #9 #video #premiere #crash #windows_7 #elements #failure #problems #premiere_elements #premiere_elements_9 #elements_9

I purchased a new computer six months ago, a Toshiba Satellite C660-1LD, and installed Premiere Elements 9 on it almost immediately. However, for six months, I have been unable to work out how to even start a new project, and only now do I have the time to seek help.

 

Whenever I click 'new project' I get a pop-up telling me that the display driver on my laptop is incompatible with PE9, and I should update it. I have done so several times, through both the Toshiba website and the Intel one. I have Intel HD Graphics (Core i3), version 8.15.10.2189, and I am running Windows 7 Home Premium.

 

No matter what update I make to the display driver, it makes no difference to PE9, which continues to display the same error message.

 

Thanks for any help in fixing this problem.

637 Views   5 Replies   Latest reply: JMJarrige, Jun 16, 2012 2:16 PM
 
Replies
  • Bill Hunt
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    1. Bill Hunt,
    Jun 16, 2012 7:03 AM   in reply to chloekent96
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    Welcome to the forum.

     

    What is the date of your Intel video driver?

     

    Does Toshiba have a newer one?

     

    This FAQ Entry explains a bit more about the video driver, and the BadDrivers.TXT file.

     

    Good luck,

     

    Hunt

     
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  • Bill Hunt
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    2. Bill Hunt,
    Jun 16, 2012 7:06 AM   in reply to chloekent96
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    This THREAD might also prove helpful.

     

    Good luck,

     

    Hunt

     
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  • nealeh
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    3. nealeh,
    Jun 16, 2012 7:32 AM   in reply to chloekent96
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    I think it was a Toshiba that another poster had a problem with a few months back - the more recent generic driver could not be installed over the older Toshiba one.

     

    The solution, as I recall, was to remove the display adapter from the Device Manager, reboot and cancel any automated driver install prompts, and then install the generic driver.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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  • John T Smith
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    4. John T Smith,
    Jun 16, 2012 8:12 AM   in reply to chloekent96
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    Also, what is the pixel x pixel size of the display?

     

    I have seen messages concerning a minimum size being required

     
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  • JMJarrige
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    5. JMJarrige,
    Jun 16, 2012 2:16 PM   in reply to chloekent96
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    I have sometimes this 'incompatible driver message' on my Vista laptop.

    I use the method found in this forum :

    I delete the file BadDrivers.txt  in C/Programdata/Adobe/premiereElements/9.0

    and Premiere El 9 works fine.

     
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