I have a Black MacBook 2008 (2.4GHz Intel Core Duo 2, 4Gb Ram, 667Mhz) that has had the CS5 Design Collection running well. I purchased the CS5.5 upgrade to the Master Collection but when I try to install the software I get an error saying the installer failed to initialise. It suggests I download Adobe Support Advisor to detect the problem - which I did. It ran its diagnostics but was unable to detect a problem. It gave me a number to write down in case I had to contact support. the number is 00-34797-014815062012. What do I do?
Forgot to mention that the installer created a folder on my desktop titled 'core' which I am unable to open.
I have tried to contact support but am unable to access the chat support and I think I won't be able to call Adobe Australia until Monday morning. Any help or suggestions would be greatly appreciated.
Message was edited by: MatClancy
Support via chat solved the problem.
Make a new user account with admin privileges. Restart and login with new account.
Insert install disk and start install program. Installation should then proceed without problems.
When completed restart and log in with your usual account and all should work.