I purchased a new computer six months ago, a Toshiba Satellite C660-1LD, and installed Premiere Elements 9 on it almost immediately. However, for six months, I have been unable to work out how to even start a new project, and only now do I have the time to seek help.
Whenever I click 'new project' I get a pop-up telling me that the display driver on my laptop is incompatible with PE9, and I should update it. I have done so several times, through both the Toshiba website and the Intel one. I have Intel HD Graphics (Core i3), version 184.108.40.2069, and I am running Windows 7 Home Premium.
No matter what update I make to the display driver, it makes no difference to PE9, which continues to display the same error message.
Thanks for any help in fixing this problem.
Welcome to the forum.
What is the date of your Intel video driver?
Does Toshiba have a newer one?
This FAQ Entry explains a bit more about the video driver, and the BadDrivers.TXT file.
I think it was a Toshiba that another poster had a problem with a few months back - the more recent generic driver could not be installed over the older Toshiba one.
The solution, as I recall, was to remove the display adapter from the Device Manager, reboot and cancel any automated driver install prompts, and then install the generic driver.
Insanity is hereditary, you get it from your children
I have sometimes this 'incompatible driver message' on my Vista laptop.
I use the method found in this forum :
I delete the file BadDrivers.txt in C/Programdata/Adobe/premiereElements/9.0
and Premiere El 9 works fine.