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Use with Panasonic Lumix

Jun 16, 2012 2:24 PM

Hey, I wonder if anyone has had this issue.  My suspicion is it's just a settings issue, but I can't remember how to get into that stuff.  My son has taken some video with his Pansonic Lumix, but when we try to get them into PE we get this error message.  I assume it's an HD issue.

error.png

I could easily change the settings on the camera, but he's already shot the footage he needs for his project.  Is there any setting on PE I can adjust?

 

Many thanks,

 

Doug

 
Replies
  • Currently Being Moderated
    Jun 16, 2012 2:37 PM   in reply to dswift743

    Doug,

     

    Do you have Apple's QT Player installed?

     

    If so, what version?

     

    If the file is an MTS, it should be full AVCHD w/ the H.264 CODEC. I do not recall Panasonic doing anything strange with the files, but could be wrong.

     

    I would run one of the files through G-Spot (free, great video file utility), and post a screen-cap of the G-Spot screen, just to rule out any oddities.

     

    Also, when you copy over the files from the SD card, be sure to get the full folder structure, and not just the video files.

     

    If the MTS is AVCHD, then that would be the Project Preset to choose. You will know if it's the perfect choice, if you have no red line above the Clip, when you drag it to the Timeline.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jun 16, 2012 3:04 PM   in reply to dswift743

    No, that is no what you should see a New Project. Something is definiely wrong.

     

    At this stage, I would uninstall, then reinstall the program.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jun 16, 2012 4:35 PM   in reply to dswift743

    If you do uninstall, you first need to deactivate

     

    Also read http://forums.adobe.com/thread/1015001?tstart=0

     

    And http://forums.adobe.com/thread/919388?tstart=0

     
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