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AElisabeth
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Why won't my labels print out correctly?

Feb 3, 2012 2:12 PM

Tags: #printing #labels #avery

Hi,

I have received in an email some labels in Adobe Reader that should be a breeze to print out. And it is - on regular paper, and on the back of the label sheets. As soon as I try to print on the side where the labels are, there is misalignment. The labels are printed too high! The labels are Avery 48260 (uses Avery Template 5160, which is what the creator of the labels told me to use). I have tried sending the sheets both directions, even cut off the top part of the label sheet, so that the print would land on the top label, but then it does NOT print too high! My printer is HP Photosmart C4680.

I called Avery, and I'm using the right product. It could be the thickness of the sheet, that the printer isn't recognizing, but it seems to recognize it when I send it through upside down and it prints on the backside.

Avery suggested I contacted Adobe. I hope someone has some advice for for me.

 

I just tried one more time (without doing anything differently, on an uncut label sheet, the label side up). This time it aligned well enough that I can use them, although not perfectly. I need twenty of these sheets, but I'm afraid to send them through all at once. They seem to move, somehow...? It must be the printer?

2145 Views   3 Replies   Latest reply: printisnotdead, Jun 17, 2012 5:32 AM
 
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  • Ankit_Jain
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    1. Ankit_Jain,
    Feb 8, 2012 4:40 AM   in reply to AElisabeth
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    Could you please let me know the following:

    1. What is the version of Adobe Reader installed on your system?

    2. Have you tried changing the Scaling option to "Shrink Oversized pages" / "Shrink to Printable Area" and then printing.

     
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  • AElisabeth
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    2. AElisabeth,
    Feb 8, 2012 11:32 AM   in reply to Ankit_Jain
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    Hi Ankit,

     

    Thank you for responding.

     

    1. I have Adobe Reader 9.5.0. I think there are newer versions, but my computer wouldn't let me update. Also, it (Mac OS X) tells me my computer is fully updated. I don't know if that includes Adobe Reader.

    2. I have tried "Shrink to Printable Area" and "Fit to Printable Area, but that's worse. When I set the page scaling to "None" it works perfectly on a plain sheet of paper, and on the back side of the label sheet. It's when I print the labels things seem to shift.

    By "perfectly" I mean that the labels are aligned as if they were on the labeled sheet. I have measured, so I know it's perfect.

     
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  • printisnotdead
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    3. printisnotdead,
    Jun 17, 2012 5:32 AM   in reply to AElisabeth
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    I think "misalignment" is purely a less technical issue. And as you pointed out, the problem is on the paper. How thick are the sheets you used?

     
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