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thesales
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Fails to publish!

Jun 17, 2012 9:34 AM

I've read all of the forums about Captivate failing to publish; extra spaces, shift+enter, 0x3 etc., I just can't get it to upload! Although I've only had ELearning Suite 2.5 since April I'll upgrade to Captivate 6 if it actually works!  Any fix to the failed to publish problem a lot of folks are having?

583 Views   6 Replies   Latest reply: Bob Mack 94536, Feb 8, 2013 1:38 PM
 
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  • Captiv8r
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    1. Captiv8r,
    Jun 17, 2012 9:51 AM   in reply to thesales
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    Welcome to our comunity

     

    When you say "Publish", what exactly do you mean?

     

    In Captivate parlance, Publishing is the process of creating the final output that will later be uploaded to a web server or given to others to watch/interact with.

     

    If you come from a Web Developer perspective, Publishing is the act of copying that final output to a server.

     

    Which is it?

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
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  • thesales
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    2. thesales,
    Jun 17, 2012 10:03 AM   in reply to Captiv8r
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    Hi Rick,

     

    Thank you very much for the quick reply and Happy Father's Day if it applies!

     

    I should have been more clear, sorry.  I mean publishing to Adobe Connect Pro.  I read where quizzes whack things out aso I even tried publishing w/o quizzes and it still failed.

     

    Thanks,

    Greg

     
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  • RodWard
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    3. RodWard,
    Jun 17, 2012 5:46 PM   in reply to thesales
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    A few basic things to check:

    • You have a valid user login for Adobe Connect Pro and can access the folder where you were trying to upload the published files.
    • You can successfully upload other files (e.g. a PDF or DOC file) to the same folder
    • Your Captivate published files all use lower-case filenames
    • Your Captivate published file names contain no punctuation characters or accented characters
    • The project information fields inside your Captivate published files contain no punctuation characters etc.
     
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  • thesales
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    4. thesales,
    Jun 18, 2012 2:13 AM   in reply to RodWard
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    Thanks.  I checked everything you mentioned, renamed the file to all lower case and still expereince this error:

     

    "Failed to publish your project to the Adobe Connect Server. Verify your network connection and retry."

     
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  • E_slinger
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    5. E_slinger,
    Feb 7, 2013 7:50 AM   in reply to thesales
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    I have to tag on here...I also have this problem. I have checked all of the variables listed. To make this all the more frustrating, I was able to publish this same project yesterday without any issue.

     

    The only change I made to the file today was to modify the skin by removing the play bar and non-essential buttons. Replacing them after the fact (as a test) did not help.

     

    The project will not publish...any update on this issue?

     

    Thanks.

     
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  • Bob Mack 94536
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    6. Bob Mack 94536,
    Feb 8, 2013 1:38 PM   in reply to E_slinger
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    I had this sort of issue occur with 2.5 and Adobe Connect also. My solution was to publish as zip files only and NOT directly to Connect. After I would publish, I logged into Connect and uploaded the zip files. However, since I upgraded to 6.0 I have had no such issue.

     
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