PSE10 seems to run normally, but when I attempted to backup my current catalog, whether I choose DVD or external HD, the program behaves the same:1. Queries if I want a full or incremental backup, 2. Calculates backup 3. I select Ext HD, the program says 'preparing for backup' but on and on. I waited sufficient time to realize nothing was happening- an hour- and clicked the mouse. Program faded and message came up- not responding, close program or continue program. Same result when trying to use a DVD. Never gets to start backup. Tried to run as Admin, rebooted, all with same result. Since I am planning to change hard drives, I need to be able to back my catalog up. when I transfer.
How much free space is on your internal drive? In general, you need free space equal to or greater than twice the size of your catalog (including all the media files).
Before starting the backup, edit your preferences to disable all Media Analysis and Backup/Sync. Also use File...Watch Folder to disable watching folders. Then reboot. The idea is to have nothing attempting to access the catalog during the backup process.
Other problems can occur when there are video files in the catalog. Delete them from the catalog (but not from the hard drive).
Thanks for the reply. I followed your instructions. Had a problem. First, my HD has free space of over 1 TB, so that’s ok since my catalog is about 50 GB; I turned off Media analysis and Back/Up Sync (never used Backup/sync) and deactivated Watch folders and rebooted. This time the backup process began. I thought I was home free, but after about 30% complete an error message appeared: Error encountered writing files: C:\programdata\adobe…..\MyCatalog\BreezeData\breeze-6938.xml
Then an “OK” but of course that just closes down the backup and returns to organizer. Any thoughts?
First of all, which version of Windows?
The "Breeze" directory holds the facial recognition data. Are you using face recognition in your catalog?
Before doing the backup, use Catalog Manager to repair, then optimize your catalog.
If there's still no joy, we'll need to look in the Windows Event Log to see if there's more detailed info about the failure.
Running Windows 7, Home Prem, 64 bit. I used the catalog repair command- the program said no issues, no repairs needed. I Organized the catalog. Seemed to go ok. I then attempted a backup and got to the same point as before, hanging up at the same …..\BreezeData\breeze-6938.xml file.
I had facial recognition on at the start of our conversation but it is off now and I don’t need it.
What happen if I renamed the file (or delete it)?
Thanks for your interest and help.
Did you do a "Repair anyway"?
I honestly don't know what happens if you remove the BreezeData directory from the catalog directory. This could be an option, but see what the Event Log says:
Start...Control Panel...Administrative Tools...Event Viewer. Expand the "Windows Logs" folder in the left panel, and select the "Application" log. Look for any items with a red icon and that refer to PSE's attempt to write to that file. Copy the event info into a message here.
Here is an error related to PSE from yesterday:
Log Name: Application
Source: Application Hang
Date: 6/16/2012 5:04:53 PM
Event ID: 1002
Task Category: (101)
The program PhotoshopElementsOrganizer.exe version 10.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 18d4
Start Time: 01cd4c02a1528e2f
Termination Time: 60000
Application Path: C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsOrganizer.exe
Report Id: bd6b246b-b7f6-11e1-84ad-180373d5260a
Oh well, that doesn't help much.
The next thing to try is removing that BreezeData directory: After rebooting, use Task Manager's "Processes" tab to kill any running Adobe or PhotoshopElements processes. Then use Start...Control Panel...Folder Options...View tab and select "Show hidden files...". Open Windows Explorer and browse to your catalog directory and cut that BreezeData subdirectory out (pasting it somewhere else for safekeeping). Cross your fingers and see if the backup now works.
As a last resort to get a backup you can use on your new hard drive, you can always leave PSE out of the picture and use an external method to backup all your photos, as well as the entire PSE catalog directory (and its subdirectories). When you get your new hard drive installed, you can copy those backups onto it. The Organizer will show all the photos as "missing", but can be used to reconnect all the missing files.
I kind of thought so, too. What is the function of the breezedata directory- i.e., the breeze xml files? I noted the file blamed for the backup failure was 9th from the end of the breezedata\breeze-xxxx.xml files. So I deleted a few files I could lose from the latest photos in the catalog, anfd then one from the end of the catalog. Breezedata still had same number of files and there were no missing or removed xml files after the deletion (and rebooting). I once again tried to backup (do I remember all that I may have done?) Results exactly the same: at 30%, (at least I can start the backup process because of the services you advised me to turn off) error message blaming the same breeze-6938.xml. So before I do any deletion or moving or renaming, Can you comment on my query about the function of the breezedata xml files?
Like I said before, that BreezeData directory holds the face recognition data, so it's not surprising you still have the same number of XML files in there because you've disabled face recognition before deleting these last couple of images.
You can try opening the breeze-6938.xml file in a text editor -- if you get an error you know that file is corrupt and can delete it. You've got nothing to lose by doing so. I suspect, however, that the problem is not with that specific file but with the Breeze data in general.
Well- there is good news- probably. After following your last instructions to cut and paste the BreezeData folder elsewhere, I have been able to create and complete a catalog backup folder. The only difference between it and my last backup, embarrassed to say it was in June, was the lack of any xml files. If all I am losing is facial recognition, I am good. The acid test would be to do a new installation of PSE10 and then restore the new backup. Of it would be interesting to see if the backup could occur if I went through the xml files ,found corrupted files and deleted them. Think I might still be able to do a backup? If it seems likely.
Thanks for sticking with me on this. I’ve been a PSE user since #3 and I don’t remember a version that didn’t have some serious flaw, even if only sporadically.
Glad you've finally got a backup!
You're right about that acid test. All you are missing is that facial recognition data. If you want to spend the time going through all the XML files to see if there is/are corrupted one(s), it would be an interesting exercise, for sure. I'd do the acid test first, though, to be sure you've got a valid backup ready for your new hard drive.
I hear what you're saying about major problems. Don't get me started about PSE's database issues. As far as I can tell, there have been problems with that face recognition feature for a few versions, now.