I’m writing in frustration because I have yet to successfully submit a feature request under Adobe’s new scheme.
First I'm taken to a question page, where I type in my suggestion. When I click Post, there’s yet another log-in,
followed by, “We’ve sent you a verification code. Enter it here.” It’s been an hour, and I’m still waiting for it to arrive.
During that time, instead of working on somthing else, I have to keep refreshing the page to keep it from timing out.
The message is not in my spam folder, since I have a filter set to route the contents to my main inbox. (I prefer
to make the call about what is and isn’t span.)
Why should anyone with a good idea have to jump through hoops to share it with Adobe? Anyone should be able
to submit an idea without logging in.
Meanwhile, I’m still waiting . . . .
What is so difficult about posting here, or on feedback.photoshop.com?
The feedback site uses the same AdobeID you use here, so I'm not sure where you're seeing another registration.
And no, without having people login and have verifiable email addresses, you get tons of spam.
Even with the verifiable logins, we get a lot of spam and have people monitoring the forums constantly to clean it out.
I agree...there was an old Adobe Photoshop site (and a separate one for Illustrator) to which I made many suggestions and many/most were eventually implemented and I assume there were many similar requests.
BUT, perhaps 6 month or a year ago Adobe changed the imput method/web site and now it is a complete waste of time and trouble...so I no longer provide suggestions there.
If I thought this forum got the same results I might resume with my ideas but since there is a "formal" (tho now terrible) process, why would I expect Adobe to watch/listen to ideas here? (or did that site die too?)
If I'm wrong....then here is my most current suggestion: resurrect the old Photoshop web site for submitting ideas for improving Photoshop . . . it was neat, clean, clear, obvious, and easy to use.
or at least make a "sticky" post here or else there may be a flood of duplicates or a widespread mess of ideas rather than a string of connected ideas that Adobe can make better use of.
station_two wrote:
If I were Adobe's legal counsel, I would advise them never to acknowledge such a feature request.
Unfortunately, we live in a world full of people waiting for the chance to sue for damages, claiming they were the originators of an idea or improvement used by a corporation.
Spoken like a g** d*** lawyer.
It'll be a sad day when businesses stop listening to their clientele by the advice of thier lawyers. Remember the quote: "If you don't take care of your clients, someone else will"
You miss the point 100%, gumbogood.
I never said "businesses stop listening to their clientele" nor did I imply that was the case. Adobe does listen and implements features requests from time to time. I was just addressing their not acknowledging such feature requests. That's different from not taking them into consideration.
Yes, you're wrong.
We prefer requests on the feedback.photoshop.com site - so people can vote on them.
But we'll read requests here as well.
Since they share the same account/password - there's no problem using either site to submit your request.
And as you can see from the feedback.photoshop.com site -- we implement many of the requests we receive, and provide feedback on the ones that are infeasible, impossible, or that need more information.
Chris Cox wrote:
We prefer requests on the feedback.photoshop.com site - so people can vote on them.
But we'll read requests here as well.
Does that mean that, for Photoshop only, we no longer use the normal Bug Report/Feature Request form that's been in place for many years?
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
Should feature requests for every other product continue using the Bug Report/Feature Request form?
Personally I think the idea of soliciting votes in order to prioritize requests is a bad one.
It would make more sense if you were trying to create dumbed down software for the masses, not the pre-eminent professional tool. You need intelligent, enlightened leadership, not public design.
-Noel
North America
Europe, Middle East and Africa
Asia Pacific