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Currently Being Moderated

Why has Adobe made it so hard to send them a feature request?

Jun 17, 2012 1:03 PM

I’m writing in frustration because I have yet to successfully submit a feature request under Adobe’s new scheme.

First I'm taken to a question page, where I type in my suggestion.  When I click Post, there’s yet another log-in,

followed by, “We’ve sent you a verification code.  Enter it here.”  It’s been an hour, and I’m still waiting for it to arrive. 

During that time, instead of working on somthing else, I have to keep refreshing the page to keep it from timing out.

The message is not in my spam folder, since I have a filter set to route the contents to my main inbox.  (I prefer

to make the call about what is and isn’t span.)

 

Why should anyone with a good idea have to jump through hoops to share it with Adobe?  Anyone should be able

to submit an idea without logging in.

 

Meanwhile, I’m still waiting . . . .

 
Replies
  • Currently Being Moderated
    Jun 17, 2012 1:14 PM   in reply to cwcsdc

    What is so difficult about posting here, or on feedback.photoshop.com?

     

    The feedback site uses the same AdobeID you use here, so I'm not sure where you're seeing another registration.

     

    And no, without having people login and have verifiable email addresses, you get tons of spam.

    Even with the verifiable logins, we get a lot of spam and have people monitoring the forums constantly to clean it out.

     
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  • Currently Being Moderated
    Jun 17, 2012 1:48 PM   in reply to cwcsdc

    Sigh.  Just create a topic here with the feature request.

    There is no "scheme" and I'm still not sure what site you were using or why you think there was a separate sign up.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:08 PM   in reply to Chris Cox

    Don't feel bad CWCSDC, I submitted some excellent Feature Request over 3 years ago that would have made Adobe Bridge sooooo much easier to use and the request has never been acknowledged.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:16 PM   in reply to Chris Cox

    I agree...there was an old Adobe Photoshop site (and a separate one for Illustrator) to which I made many suggestions and many/most were eventually implemented and I assume there were many similar requests.

     

    BUT, perhaps 6 month or a year ago Adobe changed the imput method/web site and now it is a complete waste of time and trouble...so I no longer provide suggestions there.

     

    If I thought this forum got the same results I might resume with my ideas but since there is a "formal" (tho now terrible) process, why would I expect Adobe to watch/listen to ideas here?  (or did that site die too?)

     

    If I'm wrong....then here is my most current suggestion: resurrect the old Photoshop web site for submitting ideas for improving Photoshop . . . it was neat, clean, clear, obvious, and easy to use.

     

    or at least make a "sticky" post here or else there may be a flood of duplicates or a widespread mess of ideas rather than a string of connected ideas that Adobe can make better use of.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:28 PM   in reply to Doug.S

    If I were Adobe's legal counsel, I would advise them never to acknowledge such a feature request.

     

    Unfortunately, we live in a world full of people waiting for the chance to sue for damages, claiming they were the originators of an idea or improvement used by a corporation.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:40 PM   in reply to station_two

    station_two wrote:

     

    If I were Adobe's legal counsel, I would advise them never to acknowledge such a feature request.

     

    Unfortunately, we live in a world full of people waiting for the chance to sue for damages, claiming they were the originators of an idea or improvement used by a corporation.

    Spoken like a g** d*** lawyer.

     

    It'll be a sad day when businesses stop listening to their clientele by the advice of thier lawyers. Remember the quote: "If you don't take care of your clients, someone else will"

     
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  • Currently Being Moderated
    Jun 17, 2012 2:52 PM   in reply to gumbogood

    The old web site clearly stated ideas submitted became the sole ownership of Adobe...I had no issue with that...or else I'd not submit my ideas.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:53 PM   in reply to gumbogood

    You miss the point 100%, gumbogood.

     

    I never said "businesses stop listening to their clientele" nor did I imply that was the case.  Adobe does listen and implements features requests from time to time.  I was just addressing their not acknowledging such feature requests.  That's different from not taking them into consideration.

     
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  • Currently Being Moderated
    Jun 17, 2012 2:56 PM   in reply to gumbogood

    gumbogood wrote:

     

    …Spoken like a g** d*** lawyer…

     

    That was my intent, in order to address your comment in post #4 that you never received an acknowledgment of your submissions.

     
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  • Currently Being Moderated
    Jun 17, 2012 3:17 PM   in reply to Doug.S

    Yes, you're wrong.

     

    We prefer requests on the feedback.photoshop.com site - so people can vote on them.

    But we'll read requests here as well.

    Since they share the same account/password - there's no problem using either site to submit your request.

     

     

    And as you can see from the feedback.photoshop.com site -- we implement many of the requests we receive, and provide feedback on the ones that are infeasible, impossible, or that need more information.

     
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  • Currently Being Moderated
    Jun 17, 2012 3:47 PM   in reply to Chris Cox

    Chris Cox wrote:

     

    We prefer requests on the feedback.photoshop.com site - so people can vote on them.

    But we'll read requests here as well.

    Does that mean that, for Photoshop only, we no longer use the normal Bug Report/Feature Request form that's been in place for many years?

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     

    Should feature requests for every other product continue using the Bug Report/Feature Request form?

     
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  • Currently Being Moderated
    Jun 17, 2012 4:10 PM   in reply to John Waller

    If you use that link and select Photshop you are re-directed to a different place....which I think is too cumbersome to be useful to me and so I never use it.

     

    I'll take Chris Cox advice and post feedback here now.

     
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  • Currently Being Moderated
    Jun 17, 2012 5:12 PM   in reply to John Waller

    That's correct - that's why the Adobe wide bug/feature request form no longer accepts items for Photoshop family products.

     

    Basically,. the wishform wasn't doing what we needed - that's why we created the new site and redirected everyone over there.

     
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  • Noel Carboni
    20,992 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 17, 2012 6:21 PM   in reply to Chris Cox

    Personally I think the idea of soliciting votes in order to prioritize requests is a bad one.

     

    It would make more sense if you were trying to create dumbed down software for the masses, not the pre-eminent professional tool.  You need intelligent, enlightened leadership, not public design.

     

    -Noel

     
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  • Currently Being Moderated
    Jun 17, 2012 6:45 PM   in reply to Noel Carboni

    Votes aren't the only thing prioritizing requests, but it's very useful in getting a feel for what customers think is important.

     
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