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savage333
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Can't install Flash Pro CS6

Jun 17, 2012 11:03 AM

Tags: #profile #flash #camera #install #cs6

I have 5.5 MacBook Pro 13 running 10.7.4.

I am trying to install Flash Pro CS6 Trial .. this error appears in the beginning of the installation process (when the progress bar is around 1%) :

 

Exit Code: 34

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 0 error(s), 0 warning(s)

 

FATAL: Payload '{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.98.0' information not found in Media_db.

---------------------------------------------------------------------- ---------------

 

Any ideas how to fix that ?

 

p.s. i did restart, closed all apps, etc, etc ..

2547 Views   9 Replies   Latest reply: savage333, Jun 28, 2012 9:20 AM
 
Replies
  • MichaelKazlow
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    1. MichaelKazlow,
    Jun 17, 2012 12:11 PM   in reply to savage333
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    Do you meet the minimum specs:

     

    • Multicore Intel processor
    • Mac OS X v10.6 or v10.7
    • 2GB of RAM (3GB recommended)
    • 4GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
    • 1024x768 display (1280x800 recommended)
    • Java Runtime Environment 1.6
    • DVD-ROM drive
    • QuickTime 7.6.6 software required for multimedia features

     

    Which Intel Processor do you have? Early Intels won't cut it.

     
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  • savage333
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    2. savage333,
    Jun 17, 2012 12:21 PM   in reply to MichaelKazlow
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    It is MacBook Pro 13 inch 5.5, this means : 2.26 P8400 Core 2 Duo Intel Processor, 2 GB RAM 1033 MHZ, 1280x800, 160GB HDD (basic version).

    Mine has 4 gigs of ram. All my 3rd party software (that are mentioned in the reqs) products are up-to-date.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    Jun 17, 2012 4:37 PM   in reply to savage333
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    Do you have any previous version Adobe software already installed like CS5 or CS5.5 ?

     
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  • Manish Kumar
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    4. Manish Kumar,
    Jun 17, 2012 5:07 PM   in reply to savage333
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    Log into the Root user account and check the status.

     

    Enabling and using the "root" user in Mac OS X

     
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  • savage333
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    5. savage333,
    Jun 18, 2012 4:24 PM   in reply to Manish Kumar
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    I had Adobe Flash CS5 and Adobe Flash CS5.5 trial, i have non of them now. Probably some files left / settings left ?

     

    I enabled the root user account, tried to intall again - same error. What status should I check ?

     
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  • savage333
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    6. savage333,
    Jun 20, 2012 10:28 AM   in reply to savage333
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    Hello ?

    I can't install, this is pretty major issue for me ..

    Any more ideas ? Send log to somebody ?

    I should i reinstall the OS ?

     
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  • savage333
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    7. savage333,
    Jun 27, 2012 2:53 PM   in reply to savage333
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    Okay, plenty of time has passed.

    Seriously, I need some help guys.

    I am ActionScript developer from Macromedia Flash 8 till now .. it is really sad that I can't use Adobe Flash CS6 ...

     
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  • Manish-Sharma
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    8. Manish-Sharma,
    Jun 27, 2012 8:09 PM   in reply to savage333
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    Run the Cleaner tool to remove the remaining component and then check installing.

     

    www.adobe.com/support/contact/cscleanertool.html

     
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  • savage333
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    9. savage333,
    Jun 28, 2012 9:20 AM   in reply to Manish-Sharma
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    Thank you, that do the trick (y)

    It will be quite useful if there is "Can't install FAQ" ..

     
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