Whilst waiting for my Cloud Membership, I thought I would try downloading the Application Manager, however I get an error code of A12E1 and get told to come to the forums for help. I have searched and cant find out what this error code means.
I have tried to download for a second time, but still get the same problem.
Could you just open a log file named PDApp.log availble at following location :-
Win: %temp%/PDApp.log
Mac: ~/Library/Logs/PDApp.log
Just send the last few lines (from the End) of the log file.
Also:
If there a process named 'AAM Update Notifier' is running. Kill this prcoess and then try again installing Adobe Application Manager.
Here is the PDApp.log snippet from my last install attempt:
| Fri May 11 16:35:54 2012 | [INFO] OPM - Build Version - 6.0.309.0 |
| Fri May 11 16:35:54 2012 | [INFO] OPM - Logging Level verbosity Set to 4 |
| Fri May 11 16:35:54 2012 | [INFO] OPM - Schema version and schema compatibility version are same or greater than current |
| Fri May 11 16:35:54 2012 | [INFO] OPM - No Record found for the input fields |
| Fri May 11 16:35:54 2012 | [INFO] OPM - Released OPM refrence successfully |
| Fri May 11 16:37:44 2012 | [INFO] Setup - Build Version - 6.1.76.0 |
| Fri May 11 16:37:44 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
| Fri May 11 16:37:44 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
| Fri May 11 16:37:44 2012 | [INFO] Setup - Launch Path set to /Volumes/ASU |
| Fri May 11 16:37:44 2012 | [INFO] Setup - Found 7 packages in setup manifest |
| Fri May 11 16:37:44 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
| Fri May 11 16:37:44 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Fri May 11 16:37:44 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
| Fri May 11 16:37:44 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Fri May 11 16:37:44 2012 | [INFO] PIM - CREATE PIM Instance ... |
| Fri May 11 16:37:44 2012 | [FATAL] PIM - nError couldnot Create Database file. |
| Fri May 11 16:37:44 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
| Fri May 11 16:37:44 2012 | [FATAL] Setup - Unable to create PIM object |
| Fri May 11 16:37:44 2012 | [INFO] Setup - ================= Exiting Installer with Code: -3 ================= |
I'm having the same problem. I checked for the two processes mentioned by Anil_Berry, but neither was running. If it helps, I've pasted the end of my PDApp.log file below. Any help would be greatly appreciated! Thanks!
| Sat May 12 18:36:36 2012 | [INFO] OPM - Build Version - 6.0.309.0 |
| Sat May 12 18:36:36 2012 | [INFO] OPM - Logging Level verbosity Set to 4 |
| Sat May 12 18:36:36 2012 | [INFO] OPM - Schema version and schema compatibility version are same or greater than current |
| Sat May 12 18:36:36 2012 | [INFO] OPM - No Record found for the input fields |
| Sat May 12 18:36:36 2012 | [INFO] OPM - Released OPM refrence successfully |
| Sat May 12 18:39:29 2012 | [INFO] Setup - Build Version - 6.1.76.0 |
| Sat May 12 18:39:29 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
| Sat May 12 18:39:29 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
| Sat May 12 18:39:29 2012 | [INFO] Setup - Launch Path set to /Volumes/ASU |
| Sat May 12 18:39:29 2012 | [INFO] Setup - Found 7 packages in setup manifest |
| Sat May 12 18:39:29 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
| Sat May 12 18:39:29 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Sat May 12 18:39:29 2012 | [INFO] PIM - Build Version - 6.1.76.0 |
| Sat May 12 18:39:29 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Sat May 12 18:39:29 2012 | [INFO] PIM - CREATE PIM Instance ... |
| Sat May 12 18:39:29 2012 | [FATAL] PIM - nError couldnot Create Database file. |
| Sat May 12 18:39:29 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
| Sat May 12 18:39:29 2012 | [FATAL] Setup - Unable to create PIM object |
| Sat May 12 18:39:29 2012 | [INFO] Setup - ================= Exiting Installer with Code: -3 ================= |
I have the same problem, processes are not running, restart does not cure the problem. Last lines of log are:
| Wed May 30 12:33:52 2012 | [INFO] Setup - TimeLog: Begin Installing |
| Wed May 30 12:33:52 2012 | [INFO] PIM - START installPackage at file /Volumes/ASU/packages/core/PDApp.pimx |
| Wed May 30 12:33:52 2012 | [INFO] PIM - Validating package file: '/Volumes/ASU/packages/core/PDApp.pimx' |
| Wed May 30 12:33:52 2012 | [INFO] PIM - Validating package file: '/Volumes/ASU/packages/core/PDApp.pima' |
| Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS deleteAppletRegInfoRecords. |
| Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS deletePackageUpgradeInfoRecords. |
| Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS deletePackageInstallationInfoRecords. |
| Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
| Wed May 30 12:33:52 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
| Wed May 30 12:33:53 2012 | [FATAL] PIM - Error in copy. |
| Wed May 30 12:33:54 2012 | [FATAL] PIM - Error Failed to extract assets... |
| Wed May 30 12:33:54 2012 | [FATAL] Setup - Error installing core /Volumes/ASU/packages/core/PDApp.pimx package. pim_installPackage returned -8 |
SO exicted to begin the Creative Cloud... then comes to a screeching halt. I scoured the forums- did everything instead of just wiping the HD and starting from scratch... No time to do that... Got all the error messages- Latest one says failed to initialize. Here's the PDAlog.
| Sun Jun 17 22:44:03 2012 | [INFO] PIM - SUCCESS deletePackageInstallationInfoRecords. |
| Sun Jun 17 22:44:04 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
| Sun Jun 17 22:44:04 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
| Sun Jun 17 22:44:05 2012 | [INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted... |
| Sun Jun 17 22:44:05 2012 | [FATAL] PIM - Error Failed to mount the package dmg. |
| Sun Jun 17 22:44:05 2012 | [FATAL] PIM - Error Failed to extract assets... |
| Sun Jun 17 22:44:05 2012 | [FATAL] Setup - Error installing core /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx package. pim_installPackage returned -8 |
| Sun Jun 17 22:44:05 2012 | [FATAL] Setup - Error installing Packages. |
| Sun Jun 17 22:44:10 2012 | [WARN] PIM - Failed to change owner and group. Errorno (2) error msg(No such file or directory) for ptah /Library/Application Support/Adobe/OOBE. |
| Sun Jun 17 22:44:10 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
| Sun Jun 17 22:44:10 2012 | [INFO] PIM - FREE PIM Instance ... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Build Version - 6.2.38.0 |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Logging Level verbosity Set to 4 |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Application initialization start, Looking for command line arguments |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.CommandLineParser - Parsing the command line provided. Number of command line arguments is 2 |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.CommandLineParser - Mandatory Arguments --appletID --appletVersion is not given, using default workflow arguments |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Non Deployment workflow identified... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - No Non Deployment workflow PDApp running so new instance is allowed to run... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.WindowManager - Initializing native WindowManager |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.MessageQuequeManager - Message Queue Manager initialized... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor initialized... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AsyncMsgProcessor - AsyncMsgProcessor Message Queue initialized... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.ExternalGateway - ExternalGateway initialized... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - AppletManager initialize... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.ExternalGateway - NativeCommandHandler initialized... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.ExternalGateway - NativePlatformHandler initialized... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Registering Notification to listen messages from another instance |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Detecting Applet Database file... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp - Fetching Applet registeration information... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - Applet database path - /Volumes/core/ |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - PIM library path - /Volumes/core/assets/AdobePIM.dylib |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - Loading PIM library... |
| Sun Jun 17 22:44:57 2012 | [INFO] PDApp.AppletManager - Fetching PIM API's... |
| Sun Jun 17 22:44:57 2012 | [INFO] PIM - Build Version - 6.2.38.0 |
| Sun Jun 17 22:44:57 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Sun Jun 17 22:44:57 2012 | [INFO] PIM - CREATE PIM Instance ... |
| Sun Jun 17 22:44:57 2012 | [FATAL] PIM - nError couldnot Create Database file. |
| Sun Jun 17 22:44:57 2012 | [INFO] PIM - PIMSqlite closeDB status 0 |
| Sun Jun 17 22:44:57 2012 | [ERROR] PDApp.AppletManager - Unable to initialize PIM library properly. Reinstalling "Adobe Application Manager" might solve the issue. |
| Sun Jun 17 22:44:57 2012 | [FATAL] PDApp - Unable to get Applet registration information!, Quiting Application. Reinstalling "Adobe Application Manager" might solve the issue. |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.WindowManager - DestroyAllAPEWindow failed, APE Window count is zero while destroying all APEWindow's |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating MessageQueueManager |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor Message Queue |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.AsyncMsgProcessor - Terminating AsyncMsgProcessor |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.MessageQuequeManager - Message Queue Manager destructed |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating AppletManager |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.AppletManager - AppletManager destructed |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating WindowManager |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating NativeCommandHandler |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.ExternalGateway - NativeCommandHandler destructed |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating NativePlatformHandler |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.ExternalGateway - NativePlatformHandler destructed |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating ExternalGateway |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp.ExternalGateway - ExternalGateway destructed |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Terminating APE |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Releasing all locks acquired |
| Sun Jun 17 22:44:59 2012 | [INFO] PDApp - Quiting Application |
| Mon Jun 18 06:25:53 2012 | [INFO] Setup - Build Version - 6.2.38.0 |
| Mon Jun 18 06:25:53 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
| Mon Jun 18 06:25:53 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
| Mon Jun 18 06:25:53 2012 | [INFO] Setup - Patch Signature file exists |
| Mon Jun 18 06:25:57 2012 | [INFO] Setup - Build Version - 6.2.38.0 |
| Mon Jun 18 06:25:57 2012 | [INFO] Setup - Logging Level verbosity Set to 4 |
| Mon Jun 18 06:25:57 2012 | [INFO] Setup - TimeLog: Bootstrapper Start |
| Mon Jun 18 06:25:57 2012 | [INFO] Setup - Patch Signature file exists |
| Mon Jun 18 06:25:58 2012 | [INFO] Setup - TimeLog: Start initial checks |
| Mon Jun 18 06:25:58 2012 | [INFO] Setup - Launch Path set to /Volumes/Adobe App Mgr/Adobe Application Manager 6.2 |
| Mon Jun 18 06:25:58 2012 | [INFO] Setup - Found 7 packages in setup manifest |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Build Version - 6.2.38.0 |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Build Version - 6.2.38.0 |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Logging Level verbosity Set to 4 |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - CREATE PIM Instance ... |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - trying to createOrUpdatePIMDbSchema. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Current db schema version on machine 1. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Current db schema version to install 1. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - PIM Database is Up To Date. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Updater Inventory location:/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/Install.app/Contents/Frameworks/UpdaterInventory.framework/Update rInventory |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Acquired System level ACF lock ... |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Package id E4E365FF-42CE-47D4-8409-1628C661221D is already installed |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 153865849 |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - freeDiskSpace ... 67565375488 |
| Mon Jun 18 06:25:58 2012 | [INFO] Setup - TimeLog: End initial checks |
| Mon Jun 18 06:25:58 2012 | [INFO] Setup - TimeLog: Begin Installing |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - START installPackage at file /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx' |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pima' |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - Package id E4E365FF-42CE-47D4-8409-1628C661221D is already installed |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS deleteAppletRegInfoRecords. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS deletePackageUpgradeInfoRecords. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS deletePackageInstallationInfoRecords. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
| Mon Jun 18 06:25:58 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
| Mon Jun 18 06:25:59 2012 | [INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted... |
| Mon Jun 18 06:26:03 2012 | [INFO] PIM - SUCCESS installPackage at file /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/core/PDApp.pimx. |
| Mon Jun 18 06:26:03 2012 | [INFO] PIM - START installPackage at file /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pimx |
| Mon Jun 18 06:26:03 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pimx' |
| Mon Jun 18 06:26:03 2012 | [INFO] PIM - Validating package file: '/Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pima' |
| Mon Jun 18 06:26:03 2012 | [INFO] PIM - SUCCESS insertPackageUpdateList. |
| Mon Jun 18 06:26:03 2012 | [INFO] PIM - SUCCESS insertAppletRegInfoList. |
| Mon Jun 18 06:26:05 2012 | [INFO] PIM - NOTE Failed to mount the package dmg. checking if already mounted... |
| Mon Jun 18 06:26:05 2012 | [FATAL] PIM - Error Failed to mount the package dmg. |
| Mon Jun 18 06:26:05 2012 | [FATAL] PIM - Error Failed to extract assets... |
| Mon Jun 18 06:26:05 2012 | [FATAL] Setup - Error installing /Volumes/Adobe App Mgr/Adobe Application Manager 6.2/packages/D6/D6.pimx package. pim_installPackage returned -8 |
| Mon Jun 18 06:26:05 2012 | [FATAL] Setup - Error installing Packages. |
Download AAM from the link below and install
Windows - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Macintosh - http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
All...
As soon as you get the error do the following:
01. Look at the PDApp.log file in your ~/Library/Logs/ directory. The "~" mark is a Unix alias for "my home directory." For me, the path translates literally to /Users/harperjm/Library/Logs.
02. At the bottom of the file, you will see an error. It may look like:
Sat Oct 27 02:54:47 2012 [FATAL] Setup - Drive is Case sensitive. Cannot Install.
It looks like Adobe requires a case insensitive drive to install its app to... This is no easy thing because the only way to get your main drive to be case insensitive is to reformat it. You might find a utility out there that will do it for you but I find it safer to just blast the OS and start over with a more DOS-like file system.
03. Boot to a USB or external disk with Mountain Lion on it.
04. Format your disk to use Mac OS Extended Journaled (do not pick the case sensitive one)
05. Reinstall the OS
06. Reinstall the adobe installer and all of your apps.
07. Make a "restore" image of your OS and apps with the OSX Disk Utility so you don't have to spend hours re-downloading apps
.
In my case I couldn't find any of these programs running.
I was able to fix it and get it to install on my Mac by doing this.
- Go to Disk Utility and repairing the permissions on my system drive
- reboot and hold down the shift key to reboot in "safe mode"
- run the Adobe Application Manager again and install the software
- reboot and then get back to work.
I hope this helps.
cheers
-david
Try downloading this patch. Install it and then try opening the Manager again. It worked for me...
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
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