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Uploading - Files not showing, but space being taken.

Jun 17, 2012 2:52 AM

Tags: #download #creative_cloud #file_storage

Hi, I've been trying to upload some files. Drag and drop the files, and upload bar appears and nothing happens. The files never appear - but my storage space is rapidly decreasing. Deleted all the files in deleted folder but still no joy. So every time I retry the space shrinks.

Any ideas?

307 Views 2 Replies Latest reply: Ken G. Rice, Jun 18, 2012 11:25 AM

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1. Manish Kumar,

Jun 17, 2012 11:23 AM in reply to david.s.higgs

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Reset the browser settings.

Can we try logging in to another browser? When logged in get to the Deleted folder and Click on Batch(Blue round check on top left) and permanently delete.

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2. Ken G. Rice,

Jun 18, 2012 11:25 AM in reply to Manish Kumar

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@david.s.higgs - This looks like the same issue reported here http://forums.adobe.com/message/4468692#4468692. We are working to resolve this issue. One question I have is what size are the files you are trying to upload? Please email me your Adobe ID at kenrice@adobe.com.

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Uploading - Files not showing, but space being taken.

Jun 17, 2012 2:52 AM

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