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Wide Open Mike
Currently Being Moderated

InDesign CS3 crashes when importing multiple files.

Jun 14, 2012 5:57 PM

I've got a new box that's been running pretty solid for several weeks now. It's Win 7 with 8 gigs. Just last night it starts crashing when I'm importing multiple files. Doesn't matter if it's JPGs, TIFFs, or PDFs.

 

I can import all the same files one by one using the place command.

 

Importing multiples using the place command or dragging & dropping crashes.

 

It's not a case of placing a PDF using the bleed box and no bleed box is set. And that usually doesn't crash InDesign, just fails to import.

 

I deleted the preferences file to no avail.

 

CS 5.5 has no problems. No, I can't just use 5.5. I'm the only person with it and really only use it for converting files for customers that don't have the common sense to send a PDF. Other people in the shop have to be able to open these same files.

 

Any ideas? This is already a pain since one of my main jobs is ganging business cards 72 up on a sheet.

 

Thanks,

 

Mike

 
Replies
  • Currently Being Moderated
    Jun 14, 2012 6:07 PM   in reply to Wide Open Mike

    Wide Open Mike wrote:

    I deleted the preferences file to no avail.

     

    Did you follow the directions here: Replace Your Preferences ?

     
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  • Currently Being Moderated
    Jun 15, 2012 2:35 AM   in reply to Wide Open Mike

    Resetting Prefs has been Ctrl + Alt + SHIFT for as long as I can remember -- F8 to sart the computer in Safe Mode, and Ctrl + ALt + Delete to start task manager or reset the computer.

     

    However, that doesn't solve the problem. You've not reset the prefs correctly and it still isn't working? Do you have any third party plugins? Font Mamager?

     
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  • Currently Being Moderated
    Jun 15, 2012 2:35 AM   in reply to Peter Spier

    That was supposed to be you've noW reset the prefs....

     
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  • Currently Being Moderated
    Jun 15, 2012 9:36 AM   in reply to Wide Open Mike

    Just for fun, move the Suitcase plugin out of the InDesign folder....

     
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  • Currently Being Moderated
    Jun 15, 2012 10:56 AM   in reply to Wide Open Mike

    Any difference in the (not very helpful) crash crash report in  event viewer?

     
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  • Currently Being Moderated
    Jun 15, 2012 11:22 AM   in reply to Wide Open Mike

    Try updating to 5.0.4...

     
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  • Currently Being Moderated
    Jun 15, 2012 12:12 PM   in reply to Wide Open Mike

    Try trashing the prefs one more time then remove the suitcase plugin again (I don't think the evidence is ther that it's the problem, but best to elimnate if from the equation).

     
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    Jun 15, 2012 2:07 PM   in reply to Wide Open Mike

    Have we tried a new user account yet?

     
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  • Currently Being Moderated
    Jun 15, 2012 4:31 PM   in reply to Wide Open Mike

    Try copying both of the whole adobe folders from the new user profile to your main profile.

     
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  • Currently Being Moderated
    Jun 18, 2012 12:59 PM   in reply to Wide Open Mike

    I'm running out of ideas here. Rename the Indesign folders in the user profile and see if ID makes new ones when you start it up again.

     
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  • Currently Being Moderated
    Jun 18, 2012 1:29 PM   in reply to Wide Open Mike

    The problem is probably in the registry, but I don't know where other than (HKEY_Current_User as a guess). It irks me that a new user works and we can't fix the old one. What version of Windows is this, anyway?

     

    It's a pain in the rear, a lot of work, and I can't guarantee it will be successful, but slash and burn is about all I have left. If you're up for it, uninstall ID, then down load and run the Cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), Run MSConfig and turn off unnecessary startup programs services, reboot, and reinstall, then run MSConfig again to reset normal startup.

     
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  • Currently Being Moderated
    Jun 18, 2012 1:44 PM   in reply to Wide Open Mike

    That's what I'm running here, too.

     
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