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Lurker-rekruL
Currently Being Moderated

FF12 & Flash 11: Videos don't play

Jun 9, 2012 11:10 PM

Youtube videos work, as do most Flash games, but videos on sites like Hulu or Comedy Central don't play. I don't even get sound, the video just never starts playing. The ads at the start of the Hulu videos play, but not the videos themselves.

 

I've tried using a blank profile with no extensions or changes to the config, and I've tried adding the line to the Flash CFG file that disables protected mode. No change.

 

They play in IE8, but I hate using IE. I want to use Firefox, but this problem is really starting to annoy me!

 
Replies
  • Currently Being Moderated
    Jun 11, 2012 4:58 PM   in reply to Lurker-rekruL

    i just saw a post in bugzilla.  would you happen to have the real player installed?  would you mind to disable or uninstall it and restart firefox to see if this resolves your issue?  thanks...

     
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    Jun 12, 2012 10:17 AM   in reply to Lurker-rekruL

    could you provide links to the videos you are attempting to play?  are they paid content that use DRM? or possibly content that is blocked by geolocation?

     
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    Jun 12, 2012 10:42 AM   in reply to libflashplayer.so

    don' you get an error message like

     

    task queue failed at step 5: playlist could not be loaded http Error #2032  ?

     

    http://forums.adobe.com/thread/1021856?tstart=0

     

    When I desactivate the module

    (tools - modules complementaires - select shockwave flash and desactivate)

    shockwave flash 11.3.300.257 - version 10 Jun

    everything is fine... for the videos ...

    unfortunatelly  cannot play or watch any other site that uses Flash

     
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    Jun 14, 2012 9:51 AM   in reply to Lurker-rekruL

    thanks, i'm going to see if someone on the video qe team can help you directly.  stay tuned...

     
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    Jun 14, 2012 11:20 AM   in reply to Lurker-rekruL

    Hi Lurker,

     

    Could you try these steps and see if it helps?

     

    1) go to the following directory depending on what OS you are using.

    Win: C:\Documents and Settings\<username>\Application Data\Adobe\

    Mac: /Users/<username>/Library/Caches/Adobe/

    2) delete the Flash Player directory

    3) clear the browser cache (http://support.mozilla.org/en-US/kb/clear-cache-delete-temporary-files -fix-issues)

    4) try playing the stream at Hulu or Comedy Central again

     

    Thanks,

    Ryan

     
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    Jun 18, 2012 10:01 AM   in reply to Lurker-rekruL

    streaming video should play regardless of the firefox setting, but i'm glad you are able to continue watching videos.  when you do get a chance to upgrade and reset your settings, we would be interested to see if your issue pesists.  thanks again for the update...

     
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    Jun 18, 2012 11:05 AM   in reply to Lurker-rekruL

    I try that and i still can't see videos or play games on facebook. What can i do?

     
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    Jun 18, 2012 2:47 PM   in reply to JEFC32

    @JEFC32 please start your own thread.  your issue seems unrelated to the original post.  thanks...

     
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    Jun 18, 2012 5:41 PM   in reply to Lurker-rekruL

    I too have the same problem, however, about: confi and the rest of what you mentioned goes right over my head.  Would you mind doing a step by step help guide as to what to do to solve the problem?

     
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    Jun 19, 2012 5:07 PM   in reply to Lurker-rekruL

    Thani you so much for the help.  I just learned something new today, haha

     

    The steps helped, but it sadly did not solve the problem I have
    I suppose I'll have to do more research and make a new thread for my problem.  However, ty very much for the help!

     
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    Sep 30, 2012 6:56 AM   in reply to kelric6

    I have what seems to be a similar problem, except it's intermittent.

     

    I'm wondering--how exactly did the steps described by Lurker-rekruL help without actually solving the problem?

     
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  • Currently Being Moderated
    Jan 2, 2013 2:37 PM   in reply to Lurker-rekruL

    A couple of things that I have learned doing some of this research on my own is that there are a few different problems with Flash 11.

    Removing Real Player and then restarting the computer fixed my problem, but I have also seen antivirus programs block it from being able to play.

    If all else fails and you really don't want to use IE (internet explorer) then you can use Chrome, and Chrome doens't seem to have the same problem with hulu and it loads much faster than Internet Explorer. So I would start with the antivirus software blocking hulu videos, then move on to removing real player, and then if those don't work and you don't want to continue to stress over it, Google Chrome seems to be working fine with hulu.

    I hope this helps someone out there.

    good luck with it,

    ladyzylo

     
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