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LMS registers a completed demo as "in progress"

Jun 18, 2012 3:09 AM

Tags: #complete #quiz #lms #incomplete

HI everyone,

 

I’m an experienced Captivate user, but I’m making my first LMS project.

 

I need to have a user click on a button at the end of a demo.

 

The purpose is that this action should be reported as complete in our LMS (cornerstone on demand).

 

We’ve tested it with our LMS and even though a user has completed the demo by clicking the button at the end of the slide, the LMS still reports it as “in progress.”

 

My questions are:

  1. What do I need to do in order to make it work?
  2. Does an LMS need to be setup or configured in a certain way so that it can receive the correct data?

 

I’ve created one slide containing an interactive object (a button). The action on success is: continue

 

I have also selected the following settings under Quiz:

LMS settings.jpg

:

Settings, Pass or Fail and Default Labels have not been changed.

 

Output settings are:

 

pubslish settings.jpg

 

I’d be more than happy to send the source file if it will help.

 

If you need more information, please let me know.

 

The project was initially developed using Captivate 5.5 and published in Captivate 6.

 

Looking forward to a reply!

 

Salvador

660 Views   9 Replies   Latest reply: oyson, Jun 21, 2012 12:46 AM
 
Replies
  • VandanaTarun
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    1. VandanaTarun,
    Jun 18, 2012 3:51 AM   in reply to oyson
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    Hi,

     

    Can you please share your source file and mail me the link at vandana @ adobe dot com.

     

    Thanks!

     
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  • oyson
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    2. oyson,
    Jun 18, 2012 4:29 AM   in reply to VandanaTarun
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    Hi Vandana,

     

    I just sent you the source file at: vandana@adobe.com

     

    Thanks for your help!

     

    Salvador

     
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  • Erik Lord
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    3. Erik Lord,
    Jun 18, 2012 3:11 PM   in reply to oyson
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    You've got 'slide views' and '100%' checked, so to get a 'completed' status, your users will have to view every slide *through to completion* - so you can't just click Next quickly and go past screens without waiting for them to reach the end. Your button, weights, etc shouldn't have any effect with that slide views setting...

     
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  • oyson
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    4. oyson,
    Jun 18, 2012 3:18 PM   in reply to Erik Lord
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    Hi Erik,

     

    Thanks for your input.

     

    Yes, the objective is exactly as you have described it and that is why I chose the settings that you see in the screen shots.

     

    Do you know how to fix my problem?

     

    Thanks in advance.

     

    Regards,

     

    Salvador

     
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  • Erik Lord
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    5. Erik Lord,
    Jun 19, 2012 6:55 AM   in reply to oyson
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    You want the lesson marked 'completed' when the user has viewed all slides...correct?

    So when you try this, are you absolutely letting ever slide play through to the end? So you are absolutely viewing every slide in the project entirely?

    And the result is still 'in progress'?

     

    What's the purpose of the button at the end? Some sort of acknowledgement...?

    Perhaps you want to set that button as 'scored' with a weight of 1, then change the User Access area to 'Quiz' instead of 'Slide Views', then check the Quiz section and be sure it's set to 100%...but then you have to make sure there is only one scored interaction...which would be that button at the end.

    Try that?

     
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  • oyson
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    6. oyson,
    Jun 19, 2012 7:27 AM   in reply to Erik Lord
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    Hi Erik,

     

    Thanks for your additional input.

     

    Your assumptions are correct.

     

    I work for a medical company and we need to document/validate that a user has viewed all the slides in order to ensure that we comply with all  regulatory and FDA requirements.

     

     

    Thanks for the suggestion. Could you please check if the settings that I've chosen are correct?

     

    1.jpg

     

    2.jpg3.jpg

     

    Thanks again!

     

    Salvador

     
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  • Erik Lord
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    7. Erik Lord,
    Jun 19, 2012 8:56 AM   in reply to oyson
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    The best way to be sure is just to test it in the LMS. SCORM is an inexact spec and differences between how LMS products interpret it can mean different settings are required. Generally, your settings look good to me (though I don't think, in your case, the 'show score' and 'allow user to review' options are necessary) but you really just need to publish and test in the LMS to see how it responds.

    Hope that helps!

     
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  • VandanaTarun
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    8. VandanaTarun,
    Jun 20, 2012 1:50 AM   in reply to oyson
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    Hi Salvador,

     

    Perhaps your file got blocked. I have not recieved it. Can you please upload the file at acrobat.com and share it with me.

    I tried with a simple 2 slide course with a button on last slide, and I got 'complete' status. Therefore, would like to verify with your course.

     

    Thanks,

    Vandana

     
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  • oyson
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    9. oyson,
    Jun 21, 2012 12:46 AM   in reply to VandanaTarun
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    Hi Vandana and Erik,

     

    I would like to let you know that this issue is resolved.

     

    I found out later that the LMS that we're using is Plateau. Luckily, I found some documentation and changed the settings: http://www.infosemantics.com.au/adobe-captivate-learning-managment-sys tem-lms-guide/plateau

     

    We also found out that the LMS only supported Internet explorer versions 6-7. I was testing using version 8.This also contributed to the error.

     

    Thanks both of you for your help!

     

    Regards,

     

    Salvador

     
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