I have the illustrator instalation from creative cloud subscription and everytime i create a new document and on the profile combo choose "web", the illustrator freezes forever.
Im using mac version in a macbook pro 13" corei7 with 8gigs ram.
It sounds like AI can't access the User/<yourname>/Library/Application Support/Adobe/AICSX/Presets/en_US/New Document Profiles. Make sure that you have set the proper permissions for this folder. It's a hidden folder in 10.7.X so you'll need to hunt for it.
I'm having the same issue with i7 2500k, SSD, 16gb ram, 6870 2gb vram 10.7.4.
Anyone have any idea if i can get a crash report to help you guys out with figuring this?
Basically whenever i go -> new and change the document profile to web (or a few others) it just LOCKS and needs to be force quitted.
I've also just ran with the default and it locks up anyway.