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frogmike
Currently Being Moderated

Audio not playing

Jun 18, 2012 9:47 PM

Tags: #missing #audio #bug

I'm using PP CS6, and I've been having this problem recently where I travel along my timeline or scrub through and some of my audio will play, but then the next clip won't... video works fine, and the A&V for the clips after that works fine. But saving, scrubbing through or whatever doesn't seem to fix it. I have to close and reopen the project/program in order to be able to hear the audio of the clip again. Anyone else have this, a bug?

Thanks.

 

Mike

 
Replies
  • Currently Being Moderated
    Jun 19, 2012 7:36 AM   in reply to frogmike

    Mike,

     

    A couple of questions:

     

    When you encounter a Clip, where the Audio has "gone missing," do you still see a Waveform in the Audio portion of that Clip, or is that empty too?

     

    Where are your Scratch Disks located, Same as Project? Audio is played, in the Program Monitor, from the Conformed Audio file (CFA), and not from the Source Footage. If your computer is having trouble accessing the CFA's, then Audio playback can be lost.

     

    Good luck, and let us know a bit more, please,

     

    Hunt

     
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  • Currently Being Moderated
    Jun 19, 2012 9:19 AM   in reply to frogmike

    FrogMike,

     

    The CFA file is created by PrPro, along with the PEK (Waveform Display) file, upon Import. See this ARTICLE for more background.

     

    PrPro looks to the CFA file to playback in the Program Monitor, and to the matching PEK file, for Waveform Display. Since you see the Waveform, the PEK is being matched up, but something is amiss with PrPro using the CFA all of the time.

     

    Hunt

     
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  • Currently Being Moderated
    Jun 19, 2012 9:53 AM   in reply to frogmike

    >hopefully Adobe patches

     

    While there are some Adobe employees who read/comment here, the only sure way for Adobe to know is a bug report

     

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Currently Being Moderated
    Jun 19, 2012 10:41 AM   in reply to frogmike

    Care to elaborate your workflow. It appears to me as a simple error, but guessing where you went wrong is going to be time consuming. Better tell us in detail what steps you took.

     
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    Jun 19, 2012 10:59 AM   in reply to frogmike

    Well, I would be more interested in the EXACT export settings and the way you imported that into EN. More specifically about your multiplexing settings and EN workflow.

     
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  • Currently Being Moderated
    Jun 19, 2012 11:09 AM   in reply to frogmike

    Let's start at the beginning:

     

    • What is the codec used in your source material? XDCAM-HD, XDCAM-EX, at what rate (25-35-50) in what color space (420 or 422)?
    • What are your sequence settings?
    • What are your export settings?
    • What do you do to get the results into EN?

     

    Screenshots would be helpful to show your steps.

     
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    Jun 19, 2012 11:28 AM   in reply to frogmike
     
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    Jun 19, 2012 12:47 PM   in reply to John T Smith

    Yup.  I get it.  And others too:

     

    http://forums.adobe.com/message/4493926#4493926

     
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